"Was disappointed this time as we had a booking for 4, 2 adults and 2 kids woke up on the morning had to show and get to an appointment and there was only 2 towels and 2 face washer cloths they have that liquid soap so you need a washer cloth to lather up the soap. Went to report it at the front desk only it was busy and we had to get to an appointment. When we returned that evening there again was only 2 towels, 2 washed cloths and 2 glasses, 2 tea cups. It's like the room was set up for only 2 people. The hotel also had one lift out of order like last time we were there... other guests also stated that it was near impossible to get an elevator sometimes as they are always full going up and down.
Advised the front desk of having to share towels with our kids. Instead of a sorry the guy just smirked and said fine how many towels do you want and went to get some and handed them to me... There you go he said, just let us know if you need more. His time was condescending. The bathroom also has a huge step up to get in and the only power point is so far from the mirror and vanity unit....looks like who ever remodelled the bathroom had no idea what they are doing. I've worked as project manager refurbishing hotels like the Sydney Hilton and never seen work this shonky. The room we stayed in last time was at the front on top floor and better and cheaper than this time. We are booked for September and I may have to book July as well but are worried about getting this bad room."
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