Reception

Reviews of Privilège Appart Hotel Saint-Exupéry

4 out of 5
Privilège Appart Hotel Saint-Exupéry
10, rue Lafon, Toulouse, Haute-Garonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 255 reviews" "
Rating 8 - Good. 116 out of 255 reviews" "
Rating 6 - Okay. 27 out of 255 reviews" "
Rating 4 - Poor. 3 out of 255 reviews" "
Rating 2 - Terrible. 4 out of 255 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

yo

Liked: Cleanliness, amenities, property conditions & facilities
great bang for your bucks.
Stayed 3 nights in Dec 2023
Response from The Saint Exupéry team on Feb 8, 2024
Thank you very much dear Yo ! :) We're glad you keep a good impression of your recent stay with us ! We hope you'll have the chance to have you again here. Thank you for staying with us, best regards

8/10 Good

Maria, Brooklyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s outdated and getting renovated floor by floor. The team at guest relations is amazing, kind and knowledgeable.
Stayed 1 night in Nov 2023
Response from The Saint Exupéry team. on Dec 5, 2023
Dear Maria,Thank you for sharing your experience with us. We appreciate your understanding regarding the ongoing renovations in our establishment. We are working diligently to upgrade and modernize our facilities, striving to enhance our guests' experience.We are thrilled to hear that our guest relations team made a positive impression on you. Providing exceptional service is a top priority for us, and we're delighted that their kindness and knowledge contributed to your stay.We hope for the opportunity to welcome you back once our renovations are complete, offering you an upgraded and more enjoyable experience.Warm regards,

8/10 Good

Ewan

Traveled with partner
Liked: Cleanliness, amenities
Quite location in the City, close to Railway Station and hundreds of shops. The rooms have mini kitchen facilities with everything needed for basic meals. Our interactions with Reception were very good and there is a great team here.
Stayed 5 nights in Nov 2023
Response from The Saint Exupéry team on Nov 15, 2023
Dear Ewan,Thank you ever so much for sharing your delightful experience with us. We're thrilled to hear that you enjoyed our quiet city location, conveniently situated near the railway station and surrounded by numerous shops, making your stay both peaceful and accessible.It's fantastic to know that the rooms with their mini kitchen facilities provided you with everything necessary for preparing basic meals. We're delighted that this aspect contributed positively to your stay experience.Moreover, we're genuinely appreciative of your kind words regarding our reception team. Ensuring our guests feel welcomed and attended to is of utmost importance to us, and it's wonderful to hear that our team's interactions added value to your stay.Your feedback is invaluable to us, and we're grateful for your recognition of our efforts. We hope to have the pleasure of hosting you again in the near future.Warm regards,

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spent 3 days in Toulouse for Rugby 2023 World Cup the place was perfect. Quiet Clean. Bed was comfortable. Area was great with plenty restaurants and places to see Guy at desk was nice and great communication picking up key after hours.
Stayed 3 nights in Oct 2023
Response from Matthieu - Revenue Manager on Oct 10, 2023
Dear Steven,Thank you for choosing to stay with us during your visit to Toulouse for the Rugby 2023 World Cup! We're delighted to hear that our place was perfect for your needs. It's great to know that you found it quiet, clean, and the bed comfortable, ensuring a restful stay.We're also thrilled that you enjoyed our wonderful location, surrounded by plenty of restaurants and interesting places to explore. Our team takes pride in providing excellent service, and we're pleased to hear that Guy at the front desk made your check-in experience smooth and communicated effectively for key pickup after hours.We appreciate your positive feedback, and it would be a pleasure to welcome you back on any future trips to Toulouse. Enjoy the rest of the Rugby World Cup!Kind regards,

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was okay. Smaller than I’d hoped.
Stayed 1 night in Oct 2023
Response from The Saint Exupéry team on Oct 13, 2023
Thank you for your words Maria. We hope you had a great stay among us and that you enjoyed your time here in Toulouse. We're sorry the room size did not meet your expectations, we hope we'll have the opportunity to get a second chance and offer you a bigger space for your future stay in Toulouse. We hope you had a safe travels back home. Best regards,

10/10 Excellent

Norman

Liked: Cleanliness, room comfort
Lyon World Cup Rugby
Very helpful reception!,
Stayed 2 nights in Sep 2023
Response from The Saint Exupéry team on Sep 26, 2023
Thank you for your wonderful feedback Norman !

10/10 Excellent

Ricardo

Stayed 2 nights in Sep 2023
Response from L'équipe du Saint Exupéry on Oct 11, 2023
Merci Ricardo !

10/10 Excellent

Donald, Sherman Oaks

Stayed 1 night in Sep 2023
Response from The Saint Exupéry team on Oct 2, 2023
Thank you Donald !

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from L'équipe du Saint Exupéry on Jul 31, 2023
Merci Daryl.

8/10 Good

Lukasz

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from The Saint Exupéry team on Jul 12, 2023
Thank you very much dear Lukasz for your kind feedback. Please, let us know should you are coming back soon to Toulouse. We will be pleased to have you here again and will do our best to make your stay even more better. The whole team joins me to thank you again for your kind comment. With our warmest regards.

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from The Saint Exupéry team on Jul 12, 2023
Thank you Emma for the excellent mark. We hope you had a fantastic stay among us. We will be pleased to welcome you again soon. With our best regards.

8/10 Good

Clare

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was close to the railway station and shops, bars and restaurants but also to some adults only clubs, although it wasn't an issue. It was disappointing that the swimming pool was closed as I had emailed the property a few weeks before and it was confirmed that it was open May to October.
Stayed 2 nights in Jun 2023
Response from The front desk team on Jun 29, 2023
Dear Clare,We would like to thank you for taking the time to share your experience with us. First of all, thank you for choosing our property for your stay in Toulouse. We hope this one was one of the greatest and that you enjoyed Toulouse and its surroundings. We're glad to read your positive feedback on the hotel's accessibility which is one of our greateast strenghts. We would like to extend our most sincere apologies for the inconveniences you met in regards to the pool, this is an unfortunate complication we had and that we managed the best we could. The pool is closed for nearly two month now due to important upcoming maintenance for security, we're sorry for the confusion if someone told you it was open when it wasn't. We guarantee that the pool will be in use for your next visit ! We do hope to see you soon again. With our best regards,

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good clean, comfortable room with everything you need and a kitchenette. Very handy to the train station and bus stop. We were happy with there being a bath but even though there was good hot water elsewhere in the room, the water only ran lukewarm into the bath. There is nobody available and doors are locked until 3pm so you can't drop your luggage if you arrive by public transport.
Response from Matthieu on Jun 23, 2023
Our sincere thanks for your kind comment Claire. We're always delighted to read such feedback, because it's not only a sign of great satisfaction on your part, but also of the hard work we put into guaranteeing impeccable quality in all the areas you mentioned. We're also aware that the reception's opening hours are an obstacle to welcoming our guests, especially as it is closed between 11am and 3pm. The impact of Covid still reverberates to this day, and many structures have had to adapt to the economic damage caused by this pandemic, we included. We're working hard to bring about a change towards a more widespread presence at reception. Our teams would like to thank you for your kind words and look forward to welcoming you back. All the best,

8/10 Good

INNA

Liked: Cleanliness
Disliked: Room comfort
Small rooms
The rooms are all, but one, extremely small with shower in the room.
Stayed 3 nights in May 2023
Response from Matthieu on Jun 16, 2023
Dear Inna,Thank you very much for taking the time to share with us your experience. We hope you had a great time among us. We would have loved to have bigger rooms ! But price wouldn't have been the same and in France, it is well know that " everything small is cute " !. We hope you enjoyed your stay and should you come back here, we'll do out utmost to allocate you a bigger room so that you can enjoy even more ! We look forward to welcome you again soon.

10/10 Excellent

Jimmy

Stayed 3 nights in Jun 2023
Response from Matthieu on Jun 16, 2023
Thank you Jimmy !

10/10 Excellent

Jen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartments and nice to be able to have twin beds for my art group. Within walking distance to city center. Price was good too.
Stayed 1 night in Jun 2023
Response from Matthieu on Jun 16, 2023
Our sincere thanks for your kind comment Jen. We're always delighted to read such feedback, because it's not only a sign of great satisfaction on your part, but also of the hard work we put into guaranteeing impeccable quality in all the areas you mentioned. Our teams would like to thank you for your kind words and look forward to welcoming you back.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close to the train station, clean quiet and safe. They will want to charge for early check in (communicated after cancelation is over). Gym and pool are in need of an update. Overall fine for a night or two.
Stayed 1 night in Jun 2023
Response from Matthieu on Jun 16, 2023
Thank you for your kind feedback Jonathan ! Please, let us know should you are coming back soon to Toulouse. We will be pleased to have you here again and will do our best to make your stay even more better than the ones you already had. Indeed, the close accessibility with the train station is highly appreciated. And we keep a daily close eye on the cleanliness and the security of our establishement, which is very important for all of us. The whole team joins me to thank you again for your kind comment. With our warmest regards. The front desk team.

8/10 Good

Bella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is quiet and near transportation and dining areas.
Stayed 2 nights in May 2023
Response from Matthieu on May 25, 2023
Hi Bella.Thank you very much for your kind message.It is really appreciated.Best regards,

8/10 Good

Nancy Marie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient to the train station, walkable within 30 minutes to most areas within Centre Ville Toulouse. There are a few adult establishments nearby but they did not impact our stay however we were not out during the late evenings/nights. Housekeeping was great, small kitchen was handy for light meals in the evening. The balcony offered a nice overlook of the neighborhood which we enjoyed while having our morning coffee or evening glass of wine.
Stayed 12 nights in Apr 2023
Response from Matthieu on May 16, 2023
Dear Madam, We were delighted to welcome you to our establishment and we thank you for taking the time to send us your pleasant feedback. We look forward to welcoming you again in the near future and will do our utmost to make you even more satisfied. We do hope you had a great time in Toulouse and are pleased that you enjoyed your glass of wine in the balcony !Best regards, The front desk.

10/10 Excellent

Tung

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and very convenient location. Front desk staff is extremely efficient, pleasant and helpful. Property is very clean and has a great stylish decor. Our room was great, we will continue to choose this hotel when we visit Toulouse
Response from Matthieu on May 16, 2023
Dear Sir, It is a real pleasure to read such nice feedback. They will be shared to our teams and your remarks are for us highly encouraging to keep on delivering a high quality of service. We will be pleased to welcome you again among us. Warm regards,The front desk.

10/10 Excellent

Liang K

Stayed 2 nights in Mar 2023
Response from PAB on Apr 3, 2023
Merci pour votre notation! L'équipe du Saint Exupéry

8/10 Good

Ian

Stayed 1 night in Feb 2023
Response from Ana on Feb 14, 2023
Merci d'avoir laissé votre avis.

10/10 Excellent

Irina

Stayed 1 night in Sep 2022
Response from Valentin on Oct 20, 2022
Thank you for taking the time to send us your feedback! We were delighted to welcome you! See you soon,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
June 1-2 stay
nice apartment but there was not much ventilation and the air conditioning didn’t seem to work. The activity on the street was too noisy to sleep with the windows open. Overall very spacious and clean and good location
Stayed 1 night in May 2022
Response from Cécile - Réception on Jul 13, 2022
Dear Guest, We take good note of your remarks concerning the air conditioning in the apartments. We thank you for your feedback which allows us to improve our daily services and the customer experience. We hope to have the pleasure of welcoming you again.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, room comfort
Great place to stay
Accommodation was fantastic. Disappointed the pool was closed but we did have the offer of a pool at a sister hotel. Would recommend this hotel to anyone coming to Toulouse
Stayed 2 nights in May 2022
Response from Cécile - Réception on Jul 13, 2022
Dear Sir, It is a pleasure to read you! Thank you very much and see you soon

2/10 Terrible

Michael, Cape Town

Liked: Cleanliness, amenities, property conditions & facilities
Tried to check in but gate was locked. No answer on the intercom, or phone. Eventually found a number via website and called. Entry was like fort knox with a safe inside a suitcase and a code, just to get my room key. Very poor.
Stayed 1 night in Jan 2022
Response from Valentin on Jan 31, 2022
Good morning, sir, I am sorry for the inconvenience encountered during your stay. Our opening hours are indicated on our page. Moreover we put at your disposal a possibility of late check-in with a procedure to facilitate your access to our hotel. I invite you to take note of the conditions of access to our establishment which privileges above all the safety and the comfort of our customers. Sincerely yours.

6/10 Okay

Brad

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It needs a revamp
The room we had was nowhere near 4 stars. I had more comfortable bed in an Ibis than here (for the 2nd bed). The heating system made a huge amount of noise and I had to have the room colder just to prevent the damn thing to turn on. It is a pity as it could have been much better than that if the facilities would be upgraded a bit. The location is not too far from the old city. The surroundings are a bit seedy but didn't feel unsafe. We walked all the time without any problems. Enough shops, cafés and backeries around.
Stayed 7 nights in Dec 2019
Response from Aurelien, Front office attendant on Jan 15, 2020
Dear Brad, First of all thank you for taking time to share your review regarding your stay at Privilège Saint-Exupéry. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

Josephine

Stayed 4 nights in Nov 2019
Response from La Réception on Jul 13, 2022
Un grand merci de toute l'équipe pour cette excellente note !

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have kitchen facilities and a large room. Location was about 20 minutes walk to the center of town but close to the train station. Good security.
Stayed 1 night in Oct 2019
Response from Mathieu, Chef de brigade on Nov 4, 2019
We thank you for staying with us , we really appreciate your feedback. Best regards

10/10 Excellent

Ronald

Stayed 1 night in Oct 2019
Response from La Réception on Jul 13, 2022
Un grand merci de toute l'équipe pour cette excellente note !

6/10 Okay

Lucile

Business traveler
Stayed 1 night in Oct 2019
Response from Mathieu, Chef de brigade on Nov 21, 2019
Merci d'avoir choisi le Privilege Appart Hôtel Saint Exupéry pour votre séjour à Toulouse. Au plaisir de vous accueillir de nouveau. Cordialement

8/10 Good

yacov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mathieu, Chef de brigade on Oct 7, 2019
Thanks for staying with we really appreciate your feedback Best regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Mathieu, Chef de brigade on Aug 29, 2019
Dear Guest , We thank you for staying with us , we really appreciate your feedback. Best regards,

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mathieu, Chef de brigade on Aug 29, 2019
Dear Dominik, We thank you for chosing the Privilege Appart Hotel Saint-Exupéry for your stay in Toulouse. We appreciate your feedback. Best regards,

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest
Well kept apartment hotel. Very close to the train station. This proximity explains the area around the hotel. Inside the hotel we felt secure and very comfortable
Stayed 1 night in Jun 2019
Response from Mathieu, Chef de brigade on Jul 26, 2019
Dear Konstantin , We thank you for you return regarding your stay at The Privilege Appart Hôtel Saint Exupéry. It is always a pleasure to have the best mark. See you soon in Toulouse. Best regards

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Mathieu Boulaige, Front Office Attendant on Jun 20, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was sufficient for our stay, the room was small, basic, but clean. There was 5 of us, but only enough equipment, utensils for 4 people. Laurence the receptionist was very helpful and friendly, reception is closed from 12om-5pm, which I thought was strange. The road was very rough and frequented by prostitutes, hence the security gates.
Stayed 1 night in Jun 2019
Response from Viktor, réceptionniste on Jul 5, 2019
Dear Guest , Thank you for your feedback. Do not hesitate to inform the reception team of any needs during your stay. Regarding the schedules , we inform in advance and during the check-in every customer. Moreover, it is written next to the reception door and at the residence’s entrance. About the area, all the neighborhood is in restructuration and reconstruction at the moment, so it will be more comfortable in the next months, do not hesitate to come back in our residence later to see all modification. Best regards, reception Team

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Staff & service
I wouldn't consider this hotel 4 star. Gym poor and under equipped, sauna pointless, room quite cramped and not what I would consider an apartment room. Location useful for the airport.
Stayed 3 nights in May 2019
Response from Mathieu on Jun 11, 2019
Dear Susan Thank you for your feedback. We are surprised by you comment. We wish to inform you that the reception is at your disposal for any question or complaint so that your stay is up to your expectations. Best regards

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Mathieu Boulaige, Front Office Attendant on Apr 3, 2019
Dear Anonymous, Thank you for sharing your opinion following your stay with. All the team is very glad to see that you enjoyed your stay. Best regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, quiet, secure, the only thing is, you can’t open the windows.There is another downside, it’s the surrounding area, it’s the red light district, prostitutes on the corner, sex shop nearby and a dodgy looking club or two. It’s a really seedy part of Toulouse..
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The one bedroom apartment was a great space to stay, with a nice double bedroom, kitchenette, dining table, sofa, study desk and large bathroom. The hotel reception has limited opening hours, so be sure to contact them ahead of time if you intend to arrive outside of these hours.
Stayed 2 nights in Jan 2019
Response from Mathieu Boulaige, Front Office Attendant on Jan 26, 2019
Chère Nathalie, Merci pour votre commentaire. Nous sommes ravis d’apprendre que vous avez apprécié notre localisation à mi-chemin entre la gare et l’hyper centre-ville. Au plaisir de vous revoir prochainement parmi nous,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good advice from the reception, good location
Stayed 1 night in Dec 2018
Response from Mathieu Boulaige, Front Office Attendant on Jan 12, 2019
Dear Customer, Thank you for your feedback. We are pleased to know that you have enjoyed your stay. We hope to see you again ! Best regards.

8/10 Good

Jude T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very near to the main train station and bus station.
Stayed 1 night in Oct 2018
Response from Mathieu Boulaige, Front Office Attendant on Nov 14, 2018
Dear customer, Thank you for your feedback. Our location allows the customers to reach the heart of the city center and all of its commodities in a matter of minutes. We are pleased that you appreciated your stay Looking forward to see you again ! Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious, close to the city centre and station.
Enjoyed the local neighbourhood, cafes and restaurant. Interesting walks to shopping, food market and historic sites.
Stayed 7 nights in Oct 2018
Response from Mathieu Boulaige, Front Office Attendant on Nov 14, 2018
Dear customer, Thank you for your much appreciated feedback We hope to see you again very soon ! Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice worked the way it’s supposed to thank you
Stayed 1 night in Sep 2018
Response from Viktor, réceptionniste on Oct 7, 2018
Dear sir, Thank you for your feedback. We hope to see you soon at our residence ! Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Mathieu Boulaige, Front Office Attendant on Aug 13, 2018
Dear guest, Thank you for your feedback. We hope to welcome you back to Toulouse. Regards

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Protest Review
I hate getting emails that say "A Request for You, Please Don't Ignore This." I'll decide what I want to do or not to do and don't need to be ordered around by Hotels.com. I will rank all hotels in all categories as "1" to express my displeasure as long as these emails continue.
Stayed 7 nights in May 2018
Response from Steven, réceptionniste on Sep 22, 2018
Thank you for your feedback, do not hesitate to contact Expedia directly to settle the problem. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Perfect location. So close to the train station. Friendly and kind staff.
Stayed 3 nights in May 2018
Response from Steven, réceptionniste on Jun 24, 2018
Dear guest, Many thanks for this excellent mark! The staff of Privilège Appart-Hôtel Saint-Exupéry appreciate your compliments. We hope to welcome you soon. Kind regards,

8/10 Good

Ladyk, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly staff . Comfortable rooms
Stayed 3 nights in Apr 2018
Response from Mathieu Boulaige, Front Office Attendant on Jun 12, 2018
Dear guest, Thanks a lot for this great coment! We hope to welcome you soon at the Privilège Appart-Hôtel Saint-Exupéry. Kind regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place convenient to everything
The apartment was wonderful. It was in a residential neighborhood and made you feel like a native. The staff was fine. The location was great
Stayed 7 nights in May 2018
Response from The reception on May 29, 2018
Dear Richard, Many thanks for this great feedback ! We hope to welcome you soon at the Privilège Appart-Hôtel Saint-Exupéry. Regards,