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"Everything was perfect. The hotel is very nice, room was big and clean, and Sulli was very helpful and nice. We booked cruise to Halong through the hotel and it was also cool."

"Wonderful stay. Will definitely come again. Location is 10/10 bring right next to the lake and all the great restaurants, bars and museums close by. Room was really beautiful, clean and spacious. Best of all was the service. The GM David Do was so nice and helpful throughout the stay. He let us have later check out and helped arrange the trip back to the airport which allowed us to enjoy a few more stress-free hours before catching our flight back to the states. The overall experience and staff were top notch and we felt like 5 star royalty. Can’t wait to come back again. "

"Great location for night market, friendly and helpful staff, breakfast buffet was decent! FYI--there are two elevators connected to one set of up/down buttons, but then the third one has its own set of up/down buttons! "

"The easiest 5 stars given. From the moment of booking all the way to check out, everything was superb. The highlight was the staff who were always super friendly and went out of their way to help, and breakfast each morning. Shortly after booking, I reached out to the hotel for help with booking a Halong Bay cruise. Ryan was quick to reply and we were easily able to arrange our Halong Bay cruise and transfers through the hotel. When we arrived to check-in, Tamila provided us with all the information we needed about the area, tips about travelling around Hanoi and Vietnam, and helped us get settled in. Breakfast was divine - a buffet with a great selection of local foods and western options, and an a la carte menu to order from. We ordered dishes like pho and bun cha everyday which were so delicious and a great way to start the day. The hotel was a short walk or Grab from most attractions which made getting around very easy. The rooms were also large (we booked the family/connecting rooms) and perfect for what we needed. The transfers we arranged via the hotel to Halong Bay made things super easy for us. The hotel even prepared a little snack bag for us all for the car ride to Halong Bay which was so thoughtful. The hotel was also able to store our suitcases for us while we went on our overnight trip to Halong Bay which was very convenient. When we returned for another night's stay after the cruise, Hannah checked us in and also super friendly and helpful."

"This is a great hotel. Modern and spacious. Walking distance to all the action. Nice outdoor pool area. Friendly and accommodating staff. "

"The staff are amazing Highly recommend this hotels"

"Excellent.. Comfortable.. Great services.."

"Really lovely staff! Super helpful and friendly! We had a big problem (visa) and got separated from a family member…so tricky times! They were so helpful organising to solve the problems (getting our suitcases back) and reuniting the family on the onward journey! Fabulous effort! Easy walking distance of night markets and old French quarters. "

"Great service, clean hotel and very good breakfast."