Tuff Club Tours

The hotel was clean and tidy, there were shops and restuarants around the lower area of the hotel which has a good choice.... ONE MAJOR PROBLEM.. they have a roof top Bar and sunbeds but the Bar doesnt open till 15.00 hours so you cannot get a drink if you decide to sunbathe before this time you CANNOT......

Service at reception is poor and inconsistent, not fitting a luxury brand. Wrong information was provided at check in and check out. Treated like a second class citizen because I booked the stay on Expedia. Pacific Club Lounge service is faultless.

The place is emasculate, very clean, spacious bathroom & bath tub, the room is a good size More than we expected as most hotels in Asia is somewhat small. The location is fabulous, walking distance to china town & only a few stops from Little India. The view from the room Is superb, you can see most of the city. The lobby is grand, equipped with a bar & coffee shop.the front desk is courteous & helpful. They would call you a taxi & will be there in a few minutes. They kept our suitcases after checkout For free & without hesitation. Overall great service.