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Reviews of Embassy Suites by Hilton Tuscaloosa Alabama Downtown

3.5 out of 5
Embassy Suites by Hilton Tuscaloosa Alabama Downtown
2410 University Boulevard, Tuscaloosa, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 685 out of 875 reviews" "
Rating 8 - Good. 126 out of 875 reviews" "
Rating 6 - Okay. 30 out of 875 reviews" "
Rating 4 - Poor. 18 out of 875 reviews" "
Rating 2 - Terrible. 16 out of 875 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and supportive while we dealt with transportation issues.
Stayed 3 nights in Apr 2024

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reception and welcoming
Stayed 1 night in May 2024

10/10 Excellent

Michael, Caledonia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly situated on University Blvd close to the restaurant and Bar scene. Beware if you arrive early thinking you can check in if they have room available, you can't unless you pay a $25 early check-in fee. There was no notice of this practice in the hotel description on Expedia.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis, Edwardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking into the hotel I was greeted with a nice fragrance. I was greeted by very nice people and Robert texted me to check in on how everything was with check in and my room. The room was spacious, comfortable and clean. The Happy Hour each evening was a nice touch and the super well equipped gym, was a great convenience that motivated me to work out each morning. Loved this hotel and would stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

patricia

Stayed 3 nights in Apr 2024

10/10 Excellent

Deneen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new favorite place to stay for games in Tuscaloosa. It’s only a mile away from the stadium, so it’s walkable or use Joyride golf cart services. Great amenities, quieter than places closer to the strip, and very friendly, helpful staff. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked us in was named Dre. Top shelf service from him.
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Edward

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staff and convenience of being close to the restaurants on the strip. Great stay!
Stayed 1 night in Mar 2024

8/10 Good

Sonja

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The lobby/suite/common areas were beautiful and clean. The staff was extraordinary. The location is perfect. We walked everywhere we wanted to go. The ONLY negative I have, and it’s a big one because I ALWAYS look for a pool (& hot hub when possible). A pool is a must have. We walked to the pool area to take a look and the pool was AWFUL! It was cloudy, not clear. It looked disgusting. And unfortunately we did not get to enjoy the pools.
Stayed 1 night in Apr 2024

4/10 Poor

Michael, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checked out, the desk clerk could not give me a print out of my room charges. She said I need to get it from Expedia. I explained I paid for the room at the hotel, and that I had additional charges from the restaurant. She printed something that said $0 due , but could give me a breakdown of any charges or a receipt. She then picked up a call and started helping someone else. I never received a receipt. What kind of service is that!?
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren, marlboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly, Ridgewood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel - beautiful lobby
Stayed 1 night in Mar 2024

6/10 Okay

Latasha

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend as it is close to the University of Alabama.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Great location and very nice breakfast and cocktail hour. We will return.
Stayed 1 night in Mar 2024

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities
The lobby and reception area are beautiful. The breakfast and dining areas are excellent. The room size and distribution are good but the tub area in the bathroom needs to be improved. The table shower was broken, so I had to wait until the maintenance guy came to remove it. Nobody came to refill the coffee in the room. At least should have coffee 24 hours at the lobby,
Stayed 2 nights in Mar 2024

6/10 Okay

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were all very nice and professional. The room was clean. The bathroom was partially clogged and drained very very slow. The shelf in 'closet' was broken and unable to hold any of my items.
Stayed 2 nights in Mar 2024

10/10 Excellent

Heidi

Traveled with partner
We loved it, will be going back .Super nice staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Roseanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Erasmo

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was central to everything.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs update on the Barthroms soon.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice with a big sitting room, everything was clean and quiet. The breakfast was fantastic with an omelette bar.
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfy hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Carrie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed at this Embassy Suites several times, but the hotel is now in need of a lot of TLC. Our room wasn’t very clean & the shower didn’t drain properly. Unfortunately, we won’t be back.
Stayed 2 nights in Feb 2024

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The ad said our room had a jetted tub. The tub was the reason we chose that room. It was a regular small tub.
Stayed 1 night in Feb 2024

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Went to visit my daughter at college. Our stay was so comfortable. She even came to get away from the dorm and got to take a tub bath. Thank you for making us feel at home.
Stayed 1 night in Feb 2024

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very friendly attentive staff. Great location within walking distance to downtown shopping, restaurants and river area. Omelette chefs are outstanding!
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff were all great and helpful, especially Lashanda. Happy hour and breakfast are great bangs for the buck. Would definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went over and beyond to accommodate our wishes. We needed adjoining rooms-we were traveling with our granddaughter and wanted her to have her own room. Admitting clerk spent extra time shuffling and worked it out so that we got the two adjoining rooms. We will stay here again and highly recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was exceptionally clean, and by far the nicest hotel in Tuscaloosa. The nights were comfortable and quiet, and the staff is beyond nice. This hotel is worth every penny. You can easily walk to most locations surrounding the area, and the hotel was a very safe feeling environment. There was a workout area, pool, restaurant, and a small snack area to buy chips or candy located in the hotel. I highly recommend this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were large and lovely. The staff was friendly at all times. Breakfast was amazing! Convenient parking.
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent for where we were scheduled to go … surroundings areas had good shopping, and nice Resturant’s
Stayed 2 nights in Jan 2024

10/10 Excellent

Jody

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from check-in with Ondre to the quietness of the hotel to the daily breakfast served. The only issue we had was that we had scheduled housekeeping for our second day and when we returned back to the room in the evening housekeeping did not come. Normally not an issue but we really needed more towels.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10!
Our stay was flawless! The 2 hour cocktail/snack time was a HUGE plus! Breakfast was REALLY good! Will stay again!
Stayed 1 night in Jan 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Corry

Stayed 2 nights in Jan 2024