야외 수영장, 수영장 파라솔, 일광욕 의자

키 인 & 스위트 여행 후기

2 out of 5
키 인 & 스위트
1611 El Camino Real, Tustin, CA

이용 후기

6.4
평점 10 - 훌륭해요. 1003개 이용 후기 중 262개" "
평점 8 - 좋아요. 1003개 이용 후기 중 199개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 178개" "
평점 4 - 별로예요. 1003개 이용 후기 중 118개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 246개" "

6.2/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jaeho

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
색다를 경험이 될 수도 있지만
여기 Santa ana 만큼은 아니지만 Tustin 자체가 좀 위험한 동네라서 묵으신다면 주의하셔야됩니다. 차 뒷좌석에 물건 놔둔게 다음날 와보니 없어져 있네요. 눈 풀린 아저씨가 달세 내고 살고 계시구요. 위생도 좀 말이 많네요. 차라리 조금 거리가 멀더라도 anaheim 쪽의 숙소를 알아보세요. 직원들이 친절한거 빼고는 별로 추천하고 싶지 않은 호텔입니다.
2021년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 5월 31일
10/10 평가 감사합니다, Jaeho! Key Inn And Suites에서 즐거운 시간을 보내 셨다니 정말 기쁩니다! 곧 더 나은 경험을 공유 할 수 있기를 기대합니다. 사랑스러운 하루!

2/10 - 너무 별로예요

María

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
El microhondas estaba sucio y olía muy mal. No devolvieron el depósito de 50 dólares
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
María,It is disappointing to hear that the microwave did not meet your expectations and that you experienced issues with your deposit. Your feedback will be shared with the appropriate team members to ensure improvements are made. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Bertha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet had an unpleasant smell
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Bertha, thank you for sharing your experience. The team at Key Inn And Suites Tustin takes your feedback seriously and will ensure this is looked into. We're thrilled to hear you enjoyed your stay overall and hope to welcome you back soon.

10/10 - 훌륭해요

Adeliia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Adeliia, the team at Key Inn And Suites Tustin is delighted you had a good experience. We look forward to welcoming you back!

10/10 - 훌륭해요

Fredy

2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jaime

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Jaime, we notice you've not provided any specific feedback with your rating. This makes it difficult for us to understand where your concerns lie and implement necessary improvements. We would appreciate if you could share more details about your stay, so we can endeavor to provide a better experience next time. Thank you for taking the time to rate us.

4/10 - 별로예요

Jaime

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Jaime, it seems you've left a score without any comment. It's unfortunate your experience did not surpass expectations. Feedback helps us rectify any shortcomings; we'd appreciate if you could share more about your stay. Looking forward to hearing from you.

10/10 - 훌륭해요

Salvador

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Thanks for the perfect rating, Salvador!We're pleased to hear that you have fully enjoyed your stay at Key Inn And Suites Tustin, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 - 너무 별로예요

Jinky 님, Fountain Valley

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms are musty and smell badly. Very noisy, you can hear every sound and patrons are loud.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Jinky, we're regretful to hear about your experience. It's disappointing to know that you found the room conditions and noise levels not up to your standards. Your comment has been noted and we assure you steps are being taken to make improvements. We truly value your feedback and hope for an opportunity to deliver a better experience in the future.

8/10 - 좋아요

Paty

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Paty, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. It's great to see that your experience with us was largely positive. Our team always aims to offer a comfortable stay to our guests, and your rating encourages us. We look forward to welcoming you back for another excellent visit.

8/10 - 좋아요

CHIH-YU

아이를 동반한 가족 여행
Good price with fair service and shop/restaurant/bus nearby. Although the faucet and toilet in my room with little issues, it is acceptable.
2024년 3월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Chih-Yu, thank you for your valuable feedback on your stay. It's great to know that you found the location near shops, restaurants, and public transportation beneficial and that the price was satisfactory. We regret that you encountered some minor issues with the bathroom facilities; our team is always ready to assist to ensure maximum comfort. Key Inn And Suites Tustin hopes to host you again in the near future.

10/10 - 훌륭해요

Erendira

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Erendira, it's wonderful to hear that your experience at Key Inn And Suites Tustin was highly satisfactory. We very much appreciate your positive rating and look forward to the opportunity to serve you again in the future.

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
It's okay
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Michael, thanks for the brief feedback. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 - 훌륭해요

Brenda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and helpful staff
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Brenda, it's fantastic to learn that you appreciated the cleanliness of Key Inn And Suites Tustin and found our team members to be of service. We look forward to welcoming you back, promising a continuous commitment to superb service and immaculate surroundings.

10/10 - 훌륭해요

Salvador

좋아요: 숙박 시설 상태 및 시설
Friendly, clean nice people
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Salvador, it's great to hear that you felt welcomed at Key Inn And Suites Tustin and appreciated the cleanliness of our premises. Our team members thank you for recognizing their nice attitudes. We hope to welcome you back during your next visit.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Matthew, it's fantastic to see your perfect rating of Key Inn And Suites Tustin! We're very glad you had an exceptional experience and we appreciate your feedback. Looking forward to welcoming you back on your next visit.

8/10 - 좋아요

CHIH-YU

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price for this room level. Besixes,OC bus services and 7-11 convenient store are not far away.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Chih-Yu, thank you for your comments and for recognizing the value that Key Inn And Suites Tustin offers. We are delighted to hear that our location was suitable for your needs with proximity to public transportation and convenience stores. We appreciate your business and hope to welcome you back soon.

10/10 - 훌륭해요

Alberto

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Alberto, it's great to hear that your stay at Key Inn And Suites Tustin met your expectations. We sincerely appreciate your perfect rating and hope to welcome you back in the near future.

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at Key Inn. The area was quiet and felt safe during my stay. Room neede a little fixing but all in all a decent place. There were restaurant within walking distance and many other places. The hotel does not offer a laundry facility, but there is a laundromat that is about 3 mins of walking. Housekeeping is offered daily so that is always a great plus. All in all I enjoyed our stay and would recommend the place.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Heather, we're thrilled to know you enjoyed your time at Key Inn And Suites Tustin. It's great to hear you appreciated our prime location, the safety of the area, and our diligent housekeeping service. We have also taken note of your comments regarding certain enhancements that can be made and appreciate your suggestions. Thank you for recommending us and we look forward to welcoming you back!

10/10 - 훌륭해요

Rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Rene, we're absolutely thrilled to hear that your stay at Key Inn And Suites Tustin met your expectations. Our aim is to provide excellent experiences for our guests, and it's always rewarding to know when we've succeeded. Looking forward to welcoming you back in the future.

8/10 - 좋아요

Maria-Antonieta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I saw homeless and kind of people selling illegal stuff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Maria-Antonieta, thank you for taking the time to share your review. We appreciate your feedback and want to assure you that the safety and security of our guests at Key Inn And Suites Tustin is a top priority. We're constantly working on maintaining a welcoming and comfortable environment for all our guests. We hope to have you back soon and promise a better experience.

4/10 - 별로예요

Veronica

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Veronica, we regret to hear that your expectations were not met during your stay. Cleanliness is an integral part of our commitment to guests, and we take any concerns raised seriously. Rest assured, this will be addressed with the relevant teams for immediate review and action. We appreciate your feedback and hope you might grant us another opportunity to better serve you in the future.

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Key Inn & Suites sits in a great location. There are restaurants within walking distance, a laundry facility also within walking distance. Staff are friendly and courteous. The room really wasn't too bad. It is pretty spacious and clean. There were two things that were a bit of an issue. The bathroom door had an issue with a loose hinge and the carpets could use some cleaning. I do not like to wear footwear indoors and my feet was getting dirty from walking around the room that I ended up wearing socks the entire time....maybe a good steam cleaning or however you would clean carpets. All in all, I would rate the hotel a 9/10!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Heather, it's splendid to know you enjoyed your stay at Key Inn And Suites Tustin. We take pride in our convenient location and our team members' cordial nature and it's wonderful to know that your stay reflected this. It's also pleasing to hear that you found your room spacious and neat. About your feedback on the bathroom door and carpet condition, we appreciate the observations and will make sure we address these matters. We love to take care of all finer details to provide a comfortable experience to our guests. Your willingness to return makes our efforts worthwhile. We're looking forward to welcoming you back.

8/10 - 좋아요

Glenda

2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Glenda, we're pleased to see you had a positive experience at Key Inn And Suites Tustin. We appreciate your 4-star rating and hope to have the pleasure of welcoming you back again soon.

8/10 - 좋아요

Edward

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Close to freeway
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Edward, thank you for sharing your experience at the Key Inn and Suites Tustin. It's fantastic to know our location with freeway proximity offered you easy access to your outings and explorations. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Elena, it's delightful to hear about your positive experience at Key Inn And Suites Tustin. We always aim to deliver top-rate service and it's wonderful to know we achieved that during your stay. We sincerely hope you'll return to our establishment in the future.

6/10 - 괜찮아요

Colin

좋아요: 청결 상태
별로예요: 편의 시설/서비스
This is a low-cost hotel, a perfectly serviceable hotel for a seasoned traveler who needs something simple and cheap (not recommendfor family). It's right of the highway so noise can be an issue. Location's decent, with the Marketplace with 5 minutes. First room smelled of smoke but staff provided a second room without issue.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Colin, thank you for taking the time to share your thoughts. Your feedback about the potential noise due to our proximity to the highway is noted and appreciated. We aim to accommodate all types of travelers and are glad our colleagues were able to promptly address and rectify your concern about the initial room. Please do keep us in mind for future travels, as we are always striving to improve our guest experience.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I very much enjoyed my stay at Key Inn & Suites! I will be returning :)
2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Matthew, it's fantastic to hear your time at Key Inn And Suites Tustin was enjoyable and we couldn't be happier knowing you plan to return. Our team eagerly awaits your next visit!

6/10 - 괜찮아요

Thomas

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Thank you for the feedback, Thomas.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 - 괜찮아요

DUCK HYUN

beside of the i-5 freeway.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
It appears you had noticed our proximity to the I-5 freeway. We understand that location preferences may vary between guests. We hope the rest of your stay was satisfactory, and we would be delighted to have you with us again.

4/10 - 별로예요

Mandana

2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Mandana, it's disappointing to hear that your experience did not meet your expectations. While it's unfortunate that we didn't have specific details, it's through feedback that we can identify areas needing improvement. We truly value your opinion and would appreciate it if you could provide more information about your stay. This way, we can strive to make your future stays better.

6/10 - 괜찮아요

efren

It's alright
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Efren, thank you for sharing your feedback. It sounds like your stay was acceptable, but may not have fully met your expectations. We hope upon your next visit, you will find all aspects of your stay more than satisfactory.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Thanks for the fantastic rating, Matthew!It's outstanding we could exceed your expectations during your stay at Key Inn And Suites Tustin. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Danny

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Thank you for sharing, Danny!At Key Inn And Suites Tustin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 - 너무 별로예요

Cynthia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
We appreciate you taking the time to share your feedback, Cynthia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
We appreciate the feedback, Jesus.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Walter

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Walter, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Key Inn And Suites Tustin!

2/10 - 너무 별로예요

Lizbeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dirty
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Lizbeth, it's unfortunate to hear about your experience. Providing a clean environment is of utmost importance to us and we regret that we didn't meet this expectation in your case. We appreciate your feedback and use this information in our ongoing efforts to continually enhance the guest experience.

6/10 - 괜찮아요

Efren

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
We appreciate the feedback, Efren.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The check in orders was quick, friendly and helpful.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Amanda, it's great to hear your check-in process at Key Inn and Suites Tustin was swift and pleasant. We're thrilled that our hardworking team members left a positive impression. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back soon.

6/10 - 괜찮아요

SHARON

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
simple overnight stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Thank you for sharing, Sharon.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 - 좋아요

Sheronda

좋아요: 숙박 시설 상태 및 시설
They need a 24/7 security guard.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Sheronda, thank you for the positive review and for the feedback about enhancing security measures. Key Inn And Suites Tustin always keeps the safety of our guests as a top priority. Rest assured that we continuously evaluate and update our security according to guest feedback and hotel needs. We can't wait to welcome you back for another stay in the near future.

2/10 - 너무 별로예요

Jerry

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
We appreciate your feedback, Jerry.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 - 좋아요

Norman

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Thank you for the great rating, Norman!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Key Inn And Suites Tustin. We'd like to share an even better experience with you soon.

8/10 - 좋아요

Yolanda

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was hard to sleep with the room on the same side of the frwy, not to mention the room was cold and not eniugh blankets
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Yolanda, we appreciate you choosing to stay at the Key Inn And Suites Tustin and for sharing this feedback. We're sorry to hear about the issues you encountered with some noise and room temperature. Our team members always aim to ensure optimal comfort for our guests and we'll definitely consider your pointers in this regard. We hope to have another chance to serve you better in the future.

2/10 - 너무 별로예요

Dennis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Dennis, it seems you didn't have the ideal experience at our hotel. We appreciate ratings as they make us aware of areas that need our attention. We certainly wish to rectify any issues you encountered to ensure a better experience in the future. We look forward to offering you an improved stay should you give us another chance.

10/10 - 훌륭해요

Jay

좋아요: 편의 시설/서비스
Great stay
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Jay, it's delightful to hear of your wonderful stay at Key Inn And Suites Tustin. We aim to provide our guests with memorable experiences and we're thrilled you enjoyed your time with us. We're looking forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Mayra

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for the 5 out of 5 rating, Mayra!We're thrilled to see how much you enjoyed staying at Key Inn And Suites Tustin. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - 좋아요

Christopher

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Christopher, thank you for your high rating of Key Inn And Suites Tustin. We're thrilled that you enjoyed your stay. We look forward to having you with us again in the future.

8/10 - 좋아요

Fredy

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Fredy, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. We're pleased to see that your experience with us was a positive one. We greatly appreciate your support and look forward to the opportunity of welcoming you back in the future.