친애하는 원규,Holiday Inn Express and Suites Riverport를 선택해 주셔서 감사합니다. 고객님의 최근 방문과 저희에 대한 신뢰에 진심으로 감사드립니다. 손님으로 모시게 되어 영광이었습니다.고객님의 투숙이 즐겁고 편안한 경험이 되셨기를 바랍니다. 우리 팀은 탁월한 서비스를 제공하고 손님에게 기억에 남는 순간을 만들기 위해 노력하며 귀하의 기대에 부응했다는 소식을 듣고 기쁘게 생각합니다.우리가 간과한 것이 있거나 공유하고 싶은 제안이 있으면 주저하지 말고 알려주십시오. 귀하의 피드백은 게스트 경험을 개선하고 향상하는 데 도움이 되므로 소중하게 생각합니다. 앞으로도 고객님을 다시 환영하고 또 다른 특별한 숙박을 제공할 수 있기를 기대합니다.따뜻한 안부,총지배인chin-aehaneun wongyu,

Hello "Seongyu"We appreciate your time in leaving a great review about the property. Your feedback is very important to us.I am glad that you had a great stay with us and I hope you took advantage of all the amenities that we offer.We hope to see you again in your next stay in Richmond BCWarm regardsMichael

Dear "Yongwan" Thank you for taking your time to leave a wonderful review about the property. Your feedback is very important to us. I hope you had a great stay with us, and took advantage of all the amenities that we offer. We hope to see you again in your next stay in Richmond BC Regards Michael

Hi CriseldaWe're thrilled to hear that you found our service friendly during your stay! Providing warm and welcoming hospitality is at the core of what we do, and it's wonderful to know that our efforts were appreciated. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future!

Hi ThibaudI'm sorry to hear you had a less than satisfactory experience. Your feedback is valuable to us, and we'd like to understand more about what went wrong so we can improve. Could you please provide further details about your specific concerns or issues? We're here to listen and make things right.

Hi Jennifer We're thrilled to hear that your kids had a fun experience during your stay, even if it was just for one night! Creating enjoyable memories is what we strive for, and we're glad we could contribute to your family's enjoyment. If you ever decide to visit us again, we'll be here to make sure your next stay is just as delightful. Thank you for choosing us!

Hi Syeda RidaThank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad we could meet your expectations. If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

Dear Hai Q,Thank you for choosing to stay with us at the Holiday Inn Express Riverport. We hope you had a pleasant and comfortable experience. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.If there is anything we can improve or if you have any feedback, please do not hesitate to let us know. We look forward to welcoming you back on your next visit.Best regards,Farah

Dear Helene,Thank you for your recent stay with us at the Holiday Inn Express & Suites Riverport. We hope you enjoyed your time here, especially the beautiful walk by the Fraser River.Your comfort and satisfaction are very important to us, and we are grateful for the opportunity to have you as our guest. If you have any feedback about your stay, please feel free to share it with us. We look forward to welcoming you back on your next visit.Warm regards,Dushan

Hi Hong,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your input is invaluable as it helps us identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We're committed to making every guest's experience exceptional, and we hope to have the opportunity to exceed your expectations in the future.

Hi Lotis Mae We're delighted to hear that you felt at home away from home during your stay with us! Creating a comfortable and welcoming environment is our top priority, and we're thrilled that you found our neighborhood quiet and conducive to relaxation. Your comfort and peace of mind are important to us, and we're glad that we could provide you with a tranquil setting during your time with us. Thank you for your kind words, and we look forward to welcoming you back for another peaceful stay in the future!

Hi Shirley Thank you for your feedback! We're pleased to hear that you found your stay comfortable. Providing a cozy and relaxing environment for our guests is a top priority for us. Your comfort is important to us, and we're glad we could provide you with a comfortable experience. We hope to welcome you back again soon!

HI Dale Thank you for your detailed review! We're delighted to hear that you appreciated our complimentary shuttle service to YVR Airport and the nearby dining options. It's fantastic to know that you enjoyed your stay with us, found the rooms great, and enjoyed our well-stocked breakfast buffet. We're thrilled that you had such a positive experience during your six-night stay and that you would choose to stay with us again in the future. We look forward to welcoming you back for another wonderful stay!

Hi Maureen Thank you for your review! We're thrilled to hear that you had a quick check-in experience and found your room to be very comfortable. Providing efficient service and comfortable accommodations are top priorities for us, and we're delighted that we met your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

We're deeply sorry for the series of unfortunate experiences you encountered during your stay with us. Your feedback is concerning, and we apologize for the inconvenience caused by the delay in check-in, the booking issue, and the cleanliness issue with the initial room. It's regrettable that you had to endure such challenges after a long journey.Rest assured, we take these matters seriously and will investigate them thoroughly to prevent such occurrences in the future. We appreciate your patience and understanding as we addressed the issues promptly by providing you with a new room. Regarding your request for accommodation or a discount for the inconvenience, we apologize for any miscommunication or disappointment caused by the manager's decision. We will review our policies to ensure that similar situations are handled with greater flexibility and understanding in the future.Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. Please feel free to reach out to us directly if there's anything further we can do to assist you.

Hi Ted We appreciate your feedback. While we understand your concern about the distance from the city, we strive to offer a peaceful and relaxing environment away from the hustle and bustle. We apologize if our location did not meet your expectations in terms of proximity to the city center. However, we do provide convenient transportation options and amenities to enhance your stay, such as shuttle services or nearby attractions. Your feedback helps us improve, and we hope to have the opportunity to better meet your needs in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Hi RonaldThank you for your positive review! We're thrilled to hear that you found our hotel clean and convenient. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Hi Hung VanThank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

Hi PatrickThank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

Hi Janet,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our beds comfortable, with amazing pillows and soft sheets. Providing a restful night's sleep is important to us, and we're glad we could meet your expectations in this regard.However, we sincerely apologize for the inconvenience you experienced with the cleanliness of our pool and the timing of our complimentary breakfast service. Maintaining a clean and enjoyable pool environment is a top priority, and we're disappointed to learn that we fell short of this standard during your stay. Rest assured, we will address this issue promptly to ensure it does not happen again in the future.Additionally, we understand how frustrating it can be to miss out on breakfast due to early closing times. Your feedback is invaluable, and we will take it into consideration as we review and adjust our breakfast hours to better accommodate our guests' needs.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

Hi MaijaThank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that you had a great stay and that you enjoyed our clean and spacious suite accommodations. It's fantastic to know that you found our complimentary breakfast satisfying with plenty of food and options to choose from.We're thrilled that our convenient location near amenities such as a movie theater and restaurants added to the enjoyment of your stay. Providing easy access to nearby attractions is something we strive for, and we're glad it contributed to your overall experience.It's especially heartwarming to hear that the kids enjoyed our pool, and that our extended hours allowed for some extra fun after a day of exploring the area.We truly appreciate your recommendation and would be honored to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels, and we look forward to hosting you again soon!

Hi Jerry,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you find our property to offer good value for your business travels.Your comments regarding the furnishings are appreciated, and we understand the importance of maintaining a fresh and modern atmosphere for our guests. We continuously strive to make improvements to enhance the comfort and satisfaction of our guests, and we will take your feedback into consideration as we plan for future updates and renovations.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you again for your feedback, and we look forward to hosting you again soon.

Hi Randal,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.If there's anything specific that made your stay exceptional or if there are any additional ways we can improve, please feel free to let us know. We're always eager to hear feedback from our guests so we can continue to provide the best possible experience.We hope to have the pleasure of hosting you again in the future. Until then, safe travels and thank you for choosing us for your accommodation needs!

Hi Jim, Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.If there's anything specific that made your stay exceptional or if there are any additional ways we can improve, please feel free to let us know. We're always eager to hear feedback from our guests so we can continue to provide the best possible experience.We hope to have the pleasure of hosting you again in the future. Until then, safe travels and thank you for choosing us for your accommodation needs!

Hi Mike Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.If there's anything specific that made your stay exceptional or if there are any additional ways we can improve, please feel free to let us know. We're always eager to hear feedback from our guests so we can continue to provide the best possible experience.We hope to have the pleasure of hosting you again in the future. Until then, safe travels and thank you for choosing us for your accommodation needs!

Hi Carole Thank you for sharing your experience with us, and we apologize for any confusion or inconvenience caused during check-in. We understand your frustration regarding the difference in the deposit amount quoted and the actual amount required. This difference in the deposit amount is often due to the policy of the hotel and may vary depending on the method of payment used and the length of stay.

Hi Guan LuThank you for taking the time to share your feedback. We're pleased to hear that you've enjoyed your stays with us in the past and that you find our high ceilings and delicious breakfast relaxing and worth the drive. However, we're sorry to hear about the decline in cleanliness you experienced during your recent visit. Please accept our sincerest apologies for any inconvenience this may have caused. We take cleanliness and maintenance very seriously, and we will address these issues immediately to ensure they are resolved. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Hi Karen Thank you for your detailed review and for highlighting the aspects of your stay that you enjoyed. We're delighted to hear that you found our hotel to be good overall, enjoyed our superb buffet breakfast, and appreciated our lovely pool and free airport shuttle service. Your feedback regarding the shuttle route is valuable, and we'll definitely take it into consideration for future improvements to make transportation more convenient for our guests. We apologize for the noise disturbance during breakfast and appreciate your understanding. We'll make sure to address this issue to ensure a more peaceful dining experience for all guests in the future. We hope to have the opportunity to welcome you back again soon!

Hi Analyn Thank you for taking the time to share your feedback! We're delighted to hear that you found our staff to be friendly and our facilities clean. Providing a welcoming and tidy environment for our guests is a top priority for us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Hi Robert Thank you for your glowing review! We're thrilled to hear that our kitchen staff made your breakfast experience delightful and memorable. It's wonderful to know that you enjoyed the variety and freshness of our breakfast options, and we're delighted that our team's hard work and dedication stood out to you. We'll be sure to pass along your kind words to our staff. We look forward to welcoming you back for another fantastic stay!

Hi Brenda Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Dear Phyllis,I hope this message finds you well. I wanted to take a moment to express my sincerest apologies for the inconveniences you experienced during your recent stay at Holiday Inn Express Riverport.It deeply concerns us to learn that your room lacked proper heating and that you encountered issues with the lighting in the bathroom. Additionally, I'm truly sorry to hear that your breakfast experience fell short of expectations.Please know that your feedback is invaluable to us, and we take it very seriously. Rest assured, we are actively addressing the issues you've mentioned to ensure that they are promptly resolved. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this commitment during your visit.We genuinely appreciate your understanding and patience in this matter. Your satisfaction is of the utmost importance to us, and we would like to make things right. If there's anything further we can do to improve your experience or if you plan to visit us again, please don't hesitate to reach out directly.Once again, I apologize for any inconvenience caused, and I sincerely hope we have the opportunity to restore your faith in our hotel during your next stay.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express Riverport

Dear Allan,On behalf of the entire team here at Holiday Inn Express and Suites Riverport, I wanted to extend our sincerest gratitude for choosing to stay with us during your recent visit.It brings us immense joy to hear that you had a fantastic experience, especially with our staff's assistance at the front desk. Providing exceptional service is at the core of what we do, and it's incredibly rewarding to know that our efforts made a positive impact on your stay.Your kind words will be shared with our team as encouragement to continue delivering exceptional service to all our guests. We genuinely appreciate your feedback as it helps us strive for excellence.Once again, thank you for your patronage. We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express and Suites Riverport

Dear Timothy,Thank you for choosing to stay at Holiday Inn Express and Suites Riverport during your recent visit.We're thrilled to hear that you found our hotel easy to find and that our ample parking met your needs perfectly. Making our guests' experiences as seamless and convenient as possible is always our goal, and we're delighted that we were able to provide that for you.Your satisfaction is our top priority, and we're grateful for your feedback. It helps us ensure that we continue to meet and exceed the expectations of our valued guests.We hope to have the pleasure of welcoming you back to our hotel on your next trip to the area.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express and Suites Riverport

Dear Serena,I hope this message finds you well and rested after your recent stay at Holiday Inn Express and Suites Riverport.On behalf of our entire team, I wanted to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you as our guest, and we hope that your time with us was both comfortable and enjoyable.Your patronage means the world to us, and we truly appreciate the opportunity to serve you. If there is anything we can do to further enhance your future stays with us or if you have any feedback to share, please don't hesitate to reach out. Your satisfaction is our priority, and we are always here to assist you in any way we can.We look forward to welcoming you back to our hotel in the future and creating more memorable experiences together. Until then, safe travels and best wishes from all of us at Holiday Inn Express and Suites Riverport.Warm regards,Farah DawoodGeneral ManagerHoliday Inn Express and Suites Riverport

Hi Dawn,We're thrilled to hear that you had a fantastic experience during your stay with us! Providing exceptional service and creating memorable moments for our guests is what we strive for. Thank you for taking the time to share your positive feedback. It means the world to us. We can't wait to welcome you back for another wonderful stay in the future!

Hi Linh,Thank you so much for the perfect score! We're thrilled to hear that you had such a fantastic experience with us. Providing top-notch service and ensuring our guests have a wonderful stay is our priority, and it's always rewarding to know when we've succeeded. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!

Hi Samantha We're thrilled to hear that our hotel was the perfect fit for your overnight stay before your flight! Making travel convenient and comfortable is what we aim for, and we're delighted that you found our to-go breakfast option helpful for your busy morning. Thank you for choosing us, and we hope to welcome you back again soon!

Hi SandraIt's fantastic to hear that you had a positive experience with our staff! Providing excellent customer service is something we prioritize, and we're delighted that our team made your visit enjoyable. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to help!

Hi Natalie,Thank you for taking the time to share your feedback with us! We're glad to hear that you had a positive experience overall. Your insights are valuable to us as we continuously strive to improve. If there's anything specific you think we could do better to earn that extra star next time, please let us know. We're here to ensure your next stay is even more enjoyable!

Hi Austin We're thrilled to hear you enjoyed your experience with us! Our team works hard to create a warm and welcoming atmosphere, and it's wonderful to know that you found our staff friendly and our rooms comforting. We appreciate your feedback and hope to welcome you back again soon!

Hi Claudio Thank you for choosing to stay with us! We're glad to hear that we were able to meet your needs during your time here. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!