외관

샌드맨 시그니처 밴쿠버 에어포트 호텔 & 리조트 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2379개 이용 후기 중 1063개" "
평점 8 - 좋아요. 2379개 이용 후기 중 679개" "
평점 6 - 괜찮아요. 2379개 이용 후기 중 321개" "
평점 4 - 별로예요. 2379개 이용 후기 중 187개" "
평점 2 - 너무 별로예요. 2379개 이용 후기 중 129개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

sungyun

2023년 3월에 1박 숙박함
답변 제공: Anna S. 님, 2023년 3월 11일
Many thanks Sungyun for the perfect rating. If there’s anything we can do to improve our offering, please let us know! Kind regards, Anna S

6/10 - 괜찮아요

Sangkeun

2023년 1월에 5박 숙박함
답변 제공: Anna S. 님, 2023년 3월 7일
Thank you Sangkeun for reviewing your stay with us!

2/10 - 너무 별로예요

sang kil

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
객실정히정돈 불량 욕조물 빠지지않음 ㅠㅠㅠ
2022년 9월에 1박 숙박함
답변 제공: Ramy 님, 2022년 9월 15일
Hi Sang, Thank you for staying with us and for taking the time to review us. We do apologize that we couldn't meet your expectations. Your comments has been shared with our housekeeping manager for immediate investigation and actioning. We certainly appreciate your staying with us, and we do hope to welcome you again in the near future. Regards, Ramy

10/10 - 훌륭해요

Paul

2022년 7월에 1박 숙박함
답변 제공: Ramy 님, 2022년 8월 4일
Hi Paul, Many thanks for taking the time to review your experience at Sandman Signature YVR. We are glad to learn that you enjoyed your stay at the hotel and our associate were able to help you throughout your stay. We look forward to welcoming you back soon. Regards, Ramy

6/10 - 괜찮아요

jaemi

2022년 4월에 1박 숙박함
답변 제공: Ramy 님, 2022년 4월 11일
Hi Jaemi, Thank you for taking the time to review your experience at our Hotel. I sincerely apologize we didn't meet your expectations. A little more detailed feedback would helped us resolve your issues and give us insight of where we went wrong. We look forward to welcoming you back soon. Regards, Ramy

4/10 - 별로예요

jaemi

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old hotel
Old hotel… Air conditioning is not working properly. The carpet smells.
2021년 7월에 1박 숙박함
답변 제공: Kori Northrup 님, 2021년 9월 2일
Hello Jaemi - we really appreciate your feedback. All relevant departments have been advised of the issues you experienced. We would very much like to welcome you back for a ten out of ten stay.

8/10 - 좋아요

Clinton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property needs to upgrade its toilet papers
답변 제공: Gary W. 님, 2024년 5월 28일
Hi Clinton, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

8/10 - 좋아요

Kamal

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Airport transportation
2024년 5월에 2박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Kamal, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our airport shuttle bus service. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

6/10 - 괜찮아요

Donald

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lobby and hallways were dirth and carpets very worn. More frequent vacuuming would help but carpet replacement is needed. Furniture in lobby was too dirty to sit on. A/C in room was very loud - could not sleep with it on - and window could not be opened. Aircraft and pool area noise were annoying too.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Donald, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

6/10 - 괜찮아요

Joycelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Joycelyn, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

10/10 - 훌륭해요

Tarra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, easy to find. Close to things
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Tarra, Thank you for taking a moment to share your experience at the Sandman Signature Vancouver Airport. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Yours sincerely, Gary W.

4/10 - 별로예요

Akalya

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Akalya, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

2/10 - 너무 별로예요

Amanpreet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Amanpreet,Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 - 훌륭해요

Lynne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, lots of pools and food options by the airport
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 24일
Hi Lynne, It gives me great pleasure reading your delightful experience in Sandman Signature Vancouver Airport and would like to thank you for wonderful feedback. We are pleased to know that you had a fantastic stay with us and are greatly appreciate your kind compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you in the near future.Sincerely, Gary W.

8/10 - 좋아요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very helpful. The pool area was nicely done. The heated pool was appreciated with colder temperature. The room was relatively clean.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Marc, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

4/10 - 별로예요

Ming

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I cancelled the booking through Expedia and they did not contact you and I have been charged one night price!
2024년 5월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 5월 22일
Hi Ming, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 - 훌륭해요

chris

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 5월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Chris, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi John, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly Recommend this hotel if someone who like to close to the Airport with great value either.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Dennis, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.Director of Operations

6/10 - 괜찮아요

Dennis

아이를 동반한 가족 여행
좋아요: 청결 상태
The EXTREMELY LONG WALK TO OUR ROOMS. Uninterested front desk staff.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Dennis, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.

6/10 - 괜찮아요

Charles

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Xxx
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Charles, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that we didn't have to take a shuttle to the airport for my flight the next day. The restaurant had a decent menu but was very expensive. The room had comfy beds and very much enjoyed the view of the tarmac.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Vicki, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our convenient location and our restaurant. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

2/10 - 너무 별로예요

Tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were there with our team and I can’t believe how much more I had to pay because I used Expedia. I will not be using Expedia to book anything from now on. I am just appalled. We ended up paying $500 dollars more for the 4 nights because I booked with Expedia for my stay. Extremely disappointed
2024년 5월에 4박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Tina, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shuttle to the airport was a breeze, on time and friendly !
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Patricia, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay here, clean and quite. Shower had lots of pressure.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Adrian, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

10/10 - 훌륭해요

Norman 님, Neebing

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent front desk check in
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Norman, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

2/10 - 너무 별로예요

Riham

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very outdated and dirty.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Riham, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 - 좋아요

REZA

출장 여행, 가족 여행
Nothing special.
2024년 3월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Reza, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

REZA

아이를 동반한 가족 여행, 출장 여행
Its a very blend hotel. Nothing sticks out. Everything old and a musky odor around.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Reza, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 - 좋아요

Sylvia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice view, easy parking
2024년 5월에 2박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Sylvia, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

Judith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from checkin to checkout. The restaurant was great, sleep and shower were great. We will book agsin when back in the area.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Judith, Thank you very much for choosing Sandman Signature Vancouver Airport and taking your valuable time in writing your review. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us. Your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Gary W.

6/10 - 괜찮아요

GARRY 님, Concord

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The provincial tower is old and difficult to find rooms because of the setup. The British tower is newer and cleaner
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Garry, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

8/10 - 좋아요

Marica

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the location,had to catch a flight next day to Australia. The front desk was helpful with transport,free shuttle to airport. Room and bathroom were spacious. The chop restaurant and bar was absolutely excellent,great food and wine selection. Taxi was available to get to sky train into city center.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Marica, Thank you for taking a moment to share your experience at the Sandman Signature Vancouver Airport. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Yours sincerely, Gary W.

2/10 - 너무 별로예요

Jessica

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in at the hotel on May 10 around 9:30 pm, the room was on the second floor in the Provincial Towner. The first room was smelly and old, had no shower curtain and the facial washcloth was dirty green stuff mixed with some human hair. I called the front desk to give me another room. The second room was in British Towner. The second was in much better condition than the first room at least cleaner but it still had a few things either missing or broken, like a missing towel rack, the pug in the tub wasn't working, and the closet door was broken. The worst experience overall was when I was checking out the next morning, I told the staff at the front desk about my room B361, she didn't apologize for anything and her tone sounded like it was my fault for not reporting earlier when I got the room. I told her it was late and I had changed rooms already. I didn't want to keep changing rooms for the third time. I believe keeping the rooms clean and well-maintained isn't my job because I paid for them. It is the hotel's job to ensure all their rooms align with what they show on Expedia's website. It was a very unpleasant exprience.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Jessica, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 - 훌륭해요

SHARON CRISTINE 님, Auburn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it!
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Sharon Cristine, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

4/10 - 별로예요

Darshanjeet

연인과의 여행
별로예요: 청결 상태
Ants in room on carpet and bathroom floor.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Darshanjeet,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 - 훌륭해요

Amanda

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this property! I would love to see more vegetarian and gluten-free options on the menu
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Amanda, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

10/10 - 훌륭해요

Jocelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s convenient
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Jocelyn, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 - 좋아요

erik sven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the free parking
2024년 5월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Erik Sven, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

Rageshri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Rageshri,First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I
2024년 5월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Derek,First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We don't have car and it was hard and unsafe to cross the highways to the nearest restaurant Denny.
2024년 4월에 6박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Rosa, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. By the way, Denny's Restaurant is attaching with the hotel. You do not need to cross the highway to reach the Denny's. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

Joseph

For the price the least they could have done was provide breakfast
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Joseph, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

6/10 - 괜찮아요

Peter

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Friendly helpful staff . Rooms and hallways tired and dated. Bathroom floor had not been cleaned properly. TV service in room the worst I've seen for years. Would not stay again.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Peter, Thank you for taking the time to provide us with feedback on your recent stay with us. We regret to hear that your stay was not an enjoyable one. Your comments have helped us to target specific areas for coordinating training for improvement. We truly appreciate your sharing your concerns on how we can better serve our guests, and it is our hope that you will give us an opportunity to welcome you again in the future.Yours sincerely, Gary W.

8/10 - 좋아요

Ruth

Property needs updating. Rooms are tired. Bathrooms especially
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Ruth, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

4/10 - 별로예요

THAO

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
We stayed in the penthouse it was nice at the top floor but it was way too noisy. You could hear every conversations in the next door as if they were inside my room
2024년 3월에 2박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Thao, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

6/10 - 괜찮아요

THAO

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Thao, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

4/10 - 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room had dirty bedding that we waited 2hrs to be replaced (had to call twice), a broken heater that they couldn’t fix, not enough towels for the 4 staying in the room (had to call twice) and the pool area was filthy with dirt all over the floor (maybe a plant knocked down?) and an overflowing stack of dirty pool towels that looked like they’d been there for days. I went to the desk and asked for pool towels but an hour later they still weren’t replaced. The only positive of this hotel was that the kids had fun on the waterslide.
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Kelly, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 - 훌륭해요

Tracy

2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 27일
Hi Tracy, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

Marlene

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 5월 23일
Hi Marlene, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.