외관

샌드맨 시그니처 밴쿠버 에어포트 호텔 & 리조트 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 2302개 이용 후기 중 1040개" "
평점 8 - 좋아요. 2302개 이용 후기 중 650개" "
평점 6 - 괜찮아요. 2302개 이용 후기 중 311개" "
평점 4 - 별로예요. 2302개 이용 후기 중 177개" "
평점 2 - 너무 별로예요. 2302개 이용 후기 중 124개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

sungyun

2023년 3월에 1박 숙박함
답변 제공: Anna S. 님, 2023년 3월 11일
Many thanks Sungyun for the perfect rating. If there’s anything we can do to improve our offering, please let us know! Kind regards, Anna S

6/10 - 괜찮아요

Sangkeun

2023년 1월에 5박 숙박함
답변 제공: Anna S. 님, 2023년 3월 7일
Thank you Sangkeun for reviewing your stay with us!

2/10 - 너무 별로예요

sang kil

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
객실정히정돈 불량 욕조물 빠지지않음 ㅠㅠㅠ
2022년 9월에 1박 숙박함
답변 제공: Ramy 님, 2022년 9월 15일
Hi Sang, Thank you for staying with us and for taking the time to review us. We do apologize that we couldn't meet your expectations. Your comments has been shared with our housekeeping manager for immediate investigation and actioning. We certainly appreciate your staying with us, and we do hope to welcome you again in the near future. Regards, Ramy

10/10 - 훌륭해요

Paul

2022년 7월에 1박 숙박함
답변 제공: Ramy 님, 2022년 8월 4일
Hi Paul, Many thanks for taking the time to review your experience at Sandman Signature YVR. We are glad to learn that you enjoyed your stay at the hotel and our associate were able to help you throughout your stay. We look forward to welcoming you back soon. Regards, Ramy

6/10 - 괜찮아요

jaemi

2022년 4월에 1박 숙박함
답변 제공: Ramy 님, 2022년 4월 11일
Hi Jaemi, Thank you for taking the time to review your experience at our Hotel. I sincerely apologize we didn't meet your expectations. A little more detailed feedback would helped us resolve your issues and give us insight of where we went wrong. We look forward to welcoming you back soon. Regards, Ramy

4/10 - 별로예요

jaemi

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old hotel
Old hotel… Air conditioning is not working properly. The carpet smells.
2021년 7월에 1박 숙박함
답변 제공: Kori Northrup 님, 2021년 9월 2일
Hello Jaemi - we really appreciate your feedback. All relevant departments have been advised of the issues you experienced. We would very much like to welcome you back for a ten out of ten stay.

4/10 - 별로예요

Debbie

가족 여행
Property is in need of a refresh carpets are old, curtains don’t fit windows. Desperately need better cleaning staff. Internet was so slow we gave up. Very disappointing for a Sandman Signature. Night staff were not helpful to an elderly couple that couldn’t speak English they would have never reached their room if we hadn’t helped them.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tracie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Very helpful and friendly. Conveniently located. I stay here often and always enjoy my stays.
2024년 4월에 1박 숙박함

8/10 - 좋아요

SHAWETA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very thing good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

daryl 님, Seattle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As always staff was outstanding, and room was clean comfortable and ready. Consistency is the norm at this hotel.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Kathy

가족 여행
Good choice for an airport hotel.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Vivian

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Keri

가족 여행
좋아요: 직원 및 서비스
Close to airport which was convenient, the shuttle was on time, the staff were helpful
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Sheryl

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

billy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jair

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant stay. Thank you!
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Deng Feng

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Smells bad in the washroom.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Marie Andree

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and very quiet stay
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Rawdon

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were great - friendly and helpful. The property was quite tired in places and the room didn’t feel like it had been thoroughly cleaned. Not terrible but probably not as good as I had hoped.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jane

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Lisa

Rooms were out of date
2024년 4월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Lisa, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

8/10 - 좋아요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy, being able to utilize Club 16 workout facilities was nice.
2024년 4월에 4박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Tim, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our Club16 and the cozy room. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

6/10 - 괜찮아요

Mike

2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Mike, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 - 훌륭해요

Szabina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, great restaurant, excellent airport shuttle service
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Szabina, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our restaurant and our friendly staff. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

10/10 - 훌륭해요

Ervin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Look for Kay*
2024년 4월에 2박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Ervin, Thank you for the excellent review of Sandman Signature Vancouver Airport. We are so thrilled that you enjoyed your stay with us, under the attentive care of our team in particular Kay. Thank you for your recommendation and we look forward to have the pleasure to welcoming you back very soon. Yours sincerely, Gary W.

2/10 - 너무 별로예요

Qi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The towels were not clean, and the tissue box in the bathroom was almost empty when I got there. Toilet paper roll was only half. I was too lazy to change to another room, so I didn’t call the front desk to ask for room change.
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Qi, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 - 좋아요

Chunli

아이를 동반한 가족 여행
I like that!
2024년 4월에 4박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Chunli, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
in house parking
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 20일
Hi Maria, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed the restaurant next door.
2024년 4월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 13일
Dear Robert,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

8/10 - 좋아요

Joyce Roxanne 님, Renton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We like the location. Parking can be difficult. Pool water was cold.
2024년 4월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 13일
Dear Joyce Roxanne,We are sorry to hear that, despite our huge parking space, you had trouble finding parking. This is really unusual. Regarding the cold pool water, kindly be informed that it is constantly checked and temperature-controlled in accordance with city regulations. We have taken note of your concern, though, and our staff will keep an eye on the water temperature to ensure it meets the necessary standards. We sincerely appreciate your stay and hope to see you again so we can continue to provide even greater service.Sincerely yours,The Management

6/10 - 괜찮아요

Chelsea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Chelsea,Thank you very much for staying with us and we wish to serve you again in the near future. Sincerely yours,The Management

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Slow check in. Long line.
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear James,Your feedback is much appreciated. We appreciate your constructive feedback, which has allowed us to make improvements. We have taken notice of your concern. Thank you very much for staying with us; we wish to see you again.Sincerely yours,The Management

10/10 - 훌륭해요

Pamella

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Close proximity to airport. Beds are comfortable. Rooms are damaged and dirty. Hotel is old and needs renovations.
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Pamella,Your feedback is much appreciated. We have taken notice of your concern. Your constructive feedback has allowed us to make improvements. Thank you very much for staying with us; we wish to see you soon. Sincerely yours,The Management

6/10 - 괜찮아요

Samuel

가족 여행
Hard to find my room
2024년 4월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Samuel,We are sorry to hear that you had difficulty locating the room. There are prominent signs indicating which route to our rooms on each floor. Nevertheless, it is essential that we give the room directions to our guests upon their check-in. We appreciate you notifying us to this issue. We have been able to improve our check-in procedure, thanks to your constructive feedback. We apologize again for this inconvenience. We appreciate you staying with us, and we hope to see you soon.Sincerely yours,The Management

10/10 - 훌륭해요

Veaceslav

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Veaceslav,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

10/10 - 훌륭해요

Janie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Chop Chop restaurant and staff Katrina and Holly and John were superb
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Janie,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. We will indeed pass on your great compliments to our team members.Sincerely yours,The Management

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a king suite and it was adequate for our family of 4. Wish there was a table we could sit around to play games. The indoor pool was small, but fun, we liked the slide. Location was convenient if you're interested in hanging out in Richmond. We would consider staying there again in the future.
2024년 4월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Michael,We appreciate your candid review very much. We are happy that you had a great time staying with us and that the amenities met your expectations. Our primary goal is guest satisfaction, and we take great pride in it. We want to thank you again for staying with us and hope to see you soon.Sincerely yours,The Management

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Pater,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

8/10 - 좋아요

Chelsea

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in and out was very smooth
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Chelsea,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A bit old, the only thing good is wifi speed is fast.
2024년 3월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Amanda,We appreciate your feedback and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

8/10 - 좋아요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite a pleasant stay. Only there for one night but it was quiet and clean. The bed was super comfy.
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 12일
Dear Rachael,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

4/10 - 별로예요

Erric

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked the multiple restaurants Didn't like the fact this place looks like it's going to come down with lack of reno improvements
2024년 4월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Erric, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

4/10 - 별로예요

Jason 님, Victoria

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The area was average
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Jason, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 - 훌륭해요

donna

2024년 4월에 1박 숙박함

8/10 - 좋아요

Clark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
waterslide is great for kids
2024년 3월에 4박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Clark, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our swimming pool. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

10/10 - 훌륭해요

James 님, Innisfail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi James, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

Katie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms easy check in and friendly staff…especially Kay!😊
2024년 4월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Katie, Thank you for the excellent review of Sandman Signature Vancouver Airport. We are so thrilled that you enjoyed your stay with us, under the attentive care of our team in particular Kay. Thank you for your recommendation and we look forward to have the pleasure to welcoming you back very soon. Yours sincerely, Gary W.

10/10 - 훌륭해요

margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful experience at the dining room with really good food. The staff are excellent very good with answers and beautiful smiles on their face.
2024년 3월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Margaret, It gives me great pleasure reading your delightful experience in Sandman Signature Vancouver Airport and would like to thank you for wonderful feedback. We are pleased to know that you had a fantastic stay with us and are greatly appreciate your kind compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you in the near future.Sincerely, Gary W.

4/10 - 별로예요

Mark

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Mark, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel very clean and very friendly staff
2024년 3월에 1박 숙박함
답변 제공: Gary W. 님, 2024년 4월 5일
Hi Cheryl, It gives me great pleasure reading your delightful experience in Sandman Signature Vancouver Airport and would like to thank you for wonderful feedback. We are pleased to know that you had a fantastic stay with us and are greatly appreciate your kind compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you in the near future.Sincerely, Gary W.