4/10 - 별로예요
Kyle
단체 여행
2026년 1월 19일
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Due to a broken elevator and one guest having limited mobility we were put in the "Tower". The "Tower" had heating problems, so our room was 14 degrees Celsius. They did provide a space heater which helped with the heat. However, there was no warm water, so my significant other could not have a shower for our entire weekend, and I needed to shower at the pool side. They did offer to swap rooms, but that would be an inconvenience and without a working elevator (broken for multiple months) and due to limited mobility, this was not an option. As I booked online, they could not offer a refund. The manger Catherine MacLean did offer a complimentary night, during a future stay. The issue is we do not know when we will return. I would have far preferred a monetary refund. The hotel is dated with rust/mildew/mold in the pool area, multiple broken elevators and the hallway to our room had a roof leak with a bucket (this was unresolved during our entire stay).
Kyle
2026년 1월에 2박 숙박함
