Dear Hong Ryul,Thank you for choosing DoubleTree Victoria and for taking a moment to share your experience. Our current offering for parking is Valet only - our hotel parades do not allow for self-parking at this time. Our pricing is in line (often lower) than our downtown counterparts. Your business is appreciated, and I hope we can welcome you back again.Sincerely,Surmeet Kaur Guest Services Manager

Thank you for sharing your feedback regarding your recent stay with us. We understand your disappointment concerning the sauna, hot tub, and pool. Our facilities do not include these amenities, and they are not listed in our booking channels.We also regret that the television channel selection did not meet your needs. We strive to provide a variety of entertainment options for our guests, and we apologize that our current selection fell short of your expectations. Your feedback regarding the basic cable options has been noted, and we will consider this as we evaluate our entertainment services for future improvements.We are sorry for any inconvenience caused by these issues. Your comfort and satisfaction are our top priorities, and we appreciate your input as it helps us to better serve our guests.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and fulfilling stay.

Thank you for your kind words and hope to see you again soon!

Thank you for your review! We're delighted to hear that you enjoyed the clean and quiet room. We look forward to welcoming you back soon!

Thank you for your feedback! We're glad to hear that you enjoyed our service and had a seamless check-in experience. We understand your concerns regarding the pet fee and appreciate your suggestions. The extra fee for pets helps us ensure that rooms are thoroughly cleaned and allergen-free for our next guests. We apologize if this was not clearly communicated at the time of booking. We're always looking to improve, and your idea of a nearby grassy area and outdoor garbage bins for pet waste is excellent. We'll certainly consider this for future enhancements.

Thank you for your positive feedback and for taking the time to share your experience! We're delighted to hear that you found our location convenient and close to popular areas. We hope to welcome you back soon for another enjoyable stay.

Thank you for sharing your feedback. We understand the importance of accommodating our guests especially during such sensitive times and we sincerely apologize for not being able to accommodate your particular request for later check-out. Our goal is to provide excellent service to all our guests, and we regret that we did not meet your expectations on this occasion. We will review our policies and procedures to ensure we can better assist guests in similar situations in the future. We hope you will consider giving us another chance to provide you with a more positive experience.

Thank you for your review, we value your feedback and hope to be able to welcome you back.

Thanks!

Thanks for reviewing your stay with us. We appreciate your feedback and business.

Thanks so much for your wonderful review!

Hello Mike! Thank you for taking the time to complete our survey regarding your recent stay. We noticed that we did not meet your expectations in some areas. We thank you again and hope to welcome you back to the DoubleTree by Hilton Hotel & Suites Victoria in the future.

Thanks for the great review! We are so pleased you enjoyed your stay.

Thanks so much for the amazing review! We will have your warm cookie waiting for you when you return!

Thank you for your kind words, we appreciate your review, and can't wait to welcome you back on your next visit.

Thank you for your awesome rating! Hope to see you again!

Thank you for staying with us, we appreciate your feedback. Unfortunately, our convenient downtown location does come with some noise and activity of the city which is out of our control. We hope it did not impact your experience too much.

Thank you for reviewing your stay with us. We hope to welcome you back in the future.

Thank you for reviewing your stay with us. We do hope to see you again soon!

Thanks for the great review!

Thank you for staying with us! See you next time!

Thank you so much for such a wonderful review! We hope to see you again soon.

We are sorry your travel plans didn't work out and that you were unable to stay.

Thank you for reviewing your stay with us we appreciate your feedback, and we're pleased you enjoyed your stay.

Thank you for staying with us. We appreciate your feedback.

Thank you for reviewing your stay with us and we hope to see you again in the future.

Thanks so much for the kind words. We are pleased to hear you enjoyed your stay and hope to see you again!

We really appreciate your kind words about our team members, and we are thrilled you enjoyed all aspects of your stay with us.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for choosing to stay with us. We appreciate your feedback, and we are delighted to hear that Ray provided excellent service during your visit. We look forward to welcoming you back again soon!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Wonderful to hear that! Thank you for staying with us!

We are glad that you liked your stay with us! Our parking surfaces are suitable for Valet parking only at this time, but it is important to note that our parking fees are the lowest amongst the adjacent hotels in the inner harbor region.

Thank you for staying with us, we are pleased to hear that you enjoyed your stay.

Thanks for the awesome review! Hope to see you again!

Awesome to see that you enjoyed stay! Hope to see you again in the future.

We are pleased you enjoyed your stay. We appreciate your business and hope that we can welcome you back in the future.

Thank you for taking the time to complete our survey and provide us with your feedback. Your feedback allows us to make improvements, ensuring our guests receive the service they deserve. I apologize if there was any confusion about our parking facilities. Our valet parking is priced similar to the surrounding hotels and is completely optional as there is both street parking and parking garages available in the vicinity. Valet parking and prices are also listed on the landing page of our website for you to view prior to your arrival. Thank you very much for your valuable feedback regarding your recent stay with us.

Thank you for the review, we appreciate your feedback, and we are pleased you had an enjoyable stay. We hope to see you again in the future.