미니바, 객실 내 금고, 책상, 노트북 작업 공간

엘라야 호텔 비엔나 시티 센터 여행 후기

4 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 599개 이용 후기 중 376개" "
평점 8 - 좋아요. 599개 이용 후기 중 181개" "
평점 6 - 괜찮아요. 599개 이용 후기 중 23개" "
평점 4 - 별로예요. 599개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 599개 이용 후기 중 6개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

DESIGN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
사용후기
편히쉬었습니다
2021년 12월에 1박 숙박함
답변 제공: Nero 님, 2022년 1월 1일
Dear guest, thank you very much for your review - I'm happy you could rest nicely in our establishment. Hope we'll be welcoming you again soon at the Amadeus. Sincerely, Nero

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 1박 숙박함
답변 제공: Lilla 님, 2019년 4월 14일
Dear our valud guest, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything at our hotel was to your satisfaction, and it would be a pleasure for us to welcome you again in the future. Best regards Arthotel Ana Amadeus Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
깨끗함 친절함 베게 옆에 초컬릿 한개 추운데 온도조절 안됨 욕실 로션에 머리카락 붙어있었음
2019년 3월에 1박 숙박함
답변 제공: Kap 님, 2019년 5월 7일
Dear valued Guest Thank you very much for staying with us and for your good rating, we appreciate it ! We like to send you best greetings from Vienna, your Amadeus Team

10/10 - 훌륭해요

sun

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
친절한 직원분들 덕분에 편히지냈습니다. 조식 서비스, 청결 최고였고 완벽히 관리되는 숙소라는 인사을 받았습니다. 위치도 최고였습니다.
2018년 12월에 7박 숙박함
답변 제공: Lilla 님, 2018년 12월 19일
Dear Sun, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything at our hotel was to your satisfaction. If there is anything we can do to make your next stay even more pleasant, please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards Arthotel Ana Amadeus Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location with delicious breakfast. But the elevator didn’t work just for a while. Except that perfect hotel. I’d like to recommend.
2018년 9월에 3박 숙박함
답변 제공: Lilla 님, 2018년 9월 29일
Dear our guest, thank you very much for your feedback. We are very happy that everything was good in our hotel and we hope we see you soon again in Vienna. Best regards Arthotel Ana Amadeus Team

10/10 - 훌륭해요

SEOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Lilla 님, 2018년 8월 15일
Dear Seok, Thank you so much for your stay and for your great review. We are very happy to read that you enjoyed your stay at the Arthotel ANA Amadeus, it would be a pleasure for us to welcome you again in the future. Best regards Lilla Szalai

8/10 - 좋아요

angela 님, seoul korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
구도심 중앙에 위치한 작은 호텔
위치는 구도심 한중앙이라 너무 좋고 호텔의 전체적인 규모는 작지만 객실은 넓은 편으로 이용하기에 불편함이 없었다. 조식도 작지만 아기자기하게 잘 나오고 직원들도 친절했다.
2017년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
located in the city center. good quality of breakfast. kind staffs.

8/10 - 좋아요

Laureen

단체 여행
좋아요: 직원 및 서비스
Das Frühstück war lecker und das Hotel liegt sehr zentral. Das Zimmer war ok, allerdings roch es ein bisschen seltsam.
2024년 4월에 2박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 4월 11일
Liebe Laureen,vielen Dank für Ihr Bewertun. Wir freuen uns, dass Ihnen unser leckeres Frühstück und die zentrale Lage unseres Hotels gefallen haben. Es tut uns jedoch leid zu hören, dass es im Zimmer einen unangenehmen Geruch gab. Bitte seien Sie versichert, dass wir Ihre Anmerkung ernst nehmen und entsprechende Maßnahmen ergreifen werden, um dies zu beheben.Wir hoffen dennoch, dass Sie Ihren Aufenthalt bei uns genossen haben und würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Franck I. elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Nazali

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
soooo nettes personal - total süße einrichtung - top lage
2024년 3월에 4박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 3월 18일
Liebe Nazali,vielen herzlichen Dank für Ihre freundliche Bewertung unseres Hotels! Es freut uns sehr zu hören, dass Sie unser Personal als besonders nett empfunden haben und unsere Einrichtung als total süß empfunden haben. Wir legen großen Wert darauf, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu wissen, dass wir mit unserem Service und der Atmosphäre punkten konnten. Ihre Anerkennung für unsere Top-Lage ist ebenfalls sehr geschätzt.Es wäre uns eine Freude, Sie bei Ihrem nächsten Besuch in unserer Stadt erneut bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Elke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundliches Personal, saubere Zimmer und tolles Frühstück
2024년 2월에 3박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 2월 28일
Dear Kimberly,Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our front desk staff. Providing friendly, helpful, and welcoming service is incredibly important to us, and we are delighted that our team member made such a positive impression on you and we appreciate your recognition of their efforts.We look forward to welcoming you back again soon in our elaya hotels!Warm regards from Vienna,Franck I. elaya Hotel Vienna city center Front Office

8/10 - 좋아요

Henrik

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vi var i Wien for at fejre vores 24-års bryllupsdag. Hotellet opgraderede os til at værelse på øverste etage og kom med frugt, bobler og chokolade uden ekstra beregning. Personalet var super flinkt, og vi havde en god snak med portieren Franck om danske vikinger mm. Hotellet ligger super belejligt, lige ved Stephans Platz, men området er stille om natten. Rengøringen havde nogle ups’er undervejs, men intet der ødelagde den gode oplevelse.
2024년 1월에 5박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 2월 9일
Dear Henrik,Thank you very much for staying with us and for sharing your review! I'm thrilled to hear that you enjoyed your stay and that I had the opportunity to chat with you about Danish Vikings and more. It was truly a pleasure to assist you during your time at our hotel.It was our pleasure to upgrade you to a room on the top floor and provide some extra treats to enhance your celebration.Thank your for your kind words about our staff and the hotel's location. We always strive to provide exceptional service and ensure our guests have a comfortable and memorable stay.We apologize for any inconvenience caused by the cleaning hiccups. Your feedback will be shared with our housekeeping team to ensure improvements are made.Thank you once again for choosing to stay with us. It was a pleasure hosting you, and I hope we have the opportunity to welcome you back in Vienna.Best regards,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

MIKA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの方がとても親切でした。 ウィーンの中心部でどこに行くにも便利です。 夜中は少し賑やかでしたが、気になる程ではありませんでした。 スーパーや飲食店もすぐ近くにあり、食事にも困りませんでした。
2023년 12월에 3박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 1월 28일
Dear MIKA,Thank you for your positive review! We're delighted to hear that you found our staff to be very kind and that you enjoyed the convenient location in the heart of Vienna. It's great to know that you found supermarkets and dining options nearby, making your meals easily accessible. We appreciate your feedback and are pleased to have contributed to your enjoyable stay.We look forward to welcoming you back and appreciate your time in sharing your experience!Best regards,Franck I. elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Zina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The entrance looks more like an apartment building and not like a hotel. So the check in area is deceptive, the one person staff almost around the clock are very nice, quite efficient and ready to help. The room was large and comfortable with a nice nespresso machine. The location is in the center of the old town, 2 min walk to st Stephen’s.
2024년 1월에 3박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 1월 28일
Dear Ina,Thank you for sharing your review about your recent stay with us. We are glad to hear that our staff's hospitality and efficiency made a positive impression.It's great to know that you found the room spacious and comfortable, and we're pleased that the Nespresso machine added a nice touch to your stay. Our central location proximity to St. Stephen's is indeed one of our key highlights.We value your input and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Christel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super zentral. Schöne, gemütliche Zimmer. Man kam durch das Ambiente direkt im Flair Wiens an. Und das Personal an der Rezeption ist so nett. Wir kommen gerne wieder.
2024년 1월에 2박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 1월 23일
Liebe Christel,vielen Dank für Ihre freundlichen Worte und Ihre positive Bewertung! Es freut uns sehr zu hören, dass Sie die zentrale Lage unseres Hotels sowie die schönen und gemütlichen Zimmer genossen haben.Besonders erfreulich ist für uns, dass Sie die Freundlichkeit unseres Rezeptionsteams hervorgehoben haben. Unser Personal setzt sich stets dafür ein, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten, und es ist schön zu wissen, dass dies bei Ihnen gut angekommen ist.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Wenn Sie weitere Anregungen oder Wünsche haben, lassen Sie es uns bitte wissen. Ihre Zufriedenheit liegt uns am Herzen.Herzliche Grüße,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Michael John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great visit, our first ever to Vienna and the hotel contributed greatly to our enjoyment. The staff were welcoming, helpful and efficient. Wonderful, thank you! MG & AT
2024년 1월에 5박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 1월 19일
Dear Michael,Thank you very much for your positive review of our hotel. We are delighted to hear that you had a pleasant stay with us and that our staff contributed to your positive experience.It is our utmost concern that our guests feel comfortable and we are proud that our staff is always friendly, helpful, and efficient.We hope that you will visit us again soon to experience more beautiful moments in Vienna.Sincerely,Franck I. elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

CHIEN LIANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is perfect
2024년 1월에 5박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 1월 12일
Dear Liang,Thank you so much for your positive review! We're delighted to hear that you found our location perfect. If there's anything specific you enjoyed about the location or if you have any suggestions for improvement, please feel free to share. We value your feedback and are always looking for ways to enhance the overall experience for our guests.We look forward to welcoming you back in the future.Best regards,Franck I. elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Chris

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Nina

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A warm and wonderful start to a Christmas holiday
We liked this hotel more every day through our five day stay. It presents a modest appearance but offers exceptional comfort and hospitality. The staff were especially friendly and helpful. I was charmed to be offered warm punch and holiday cookies in the afternoon. Even better was to find a fresh pot of herbal tea (with little pitchers of honey and rum) in the lounge when we came in from a cold walk. The room was very comfortable. We appreciated having two arm chairs and a smart TV (something we didn't find in two other hotels on this trip). And the location is excellent on a quiet street just a few minutes walk to very good restaurants and attractions.
2023년 12월에 4박 숙박함

8/10 - 좋아요

Mariam

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2023년 12월에 3박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2024년 1월 1일
Hi Mariam,Thank you for your positive review! We're delighted to hear that our location met your expectations. We appreciate your feedback and hope to welcome you back soon.Best regards from Vienna,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Shirley Marie 님, LAS VEGAS

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are great! I felt very special! Hotel is clean and location is perfect, 5 minutes walk to the Cathedral and shopping. Thank you to YULIA, MESSADI, BENEDECT, and ISRAEL!!! Very warm and friendly staff. I recommend this place and I would return when I get another chance!
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 12월 28일
Dear Shirley Marie,Thank you for your kind words and for taking the time to share your positive experience with us! We are thrilled to hear that you felt special during your stay and that our staff members—Yulia, Messadi, Benedect, and Israel—contributed to making your visit memorable.It's fantastic that you found our hotel clean and our location perfect for exploring the Cathedral and shopping. We truly appreciate your recommendation, and we would be honored to welcome you back whenever you have another chance to visit. Your satisfaction is our priority, and we look forward to exceeding your expectations again in the future.If you have any further feedback or requests, please feel free to let us know. Thank you for choosing our hotel, and we can't wait to host you again.Warm regards,Franck I. elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

8/10 - 좋아요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon accueil
2023년 12월에 5박 숙박함
답변 제공: elaya vienna city center Front Office 님, 2023년 12월 28일
Cher Patrick,Merci beaucoup pour votre avis positif ! Nous sommes ravis que vous ayez apprécié votre accueil chalereux. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Cordialement,Franck I elaya vienna city center Front Office

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel in Toplage mit kleinen Mängeln
Toplage. Der Frühstücksraum ist eine Zumutung. Die Beleuchtung im Zimmer ist etwas spärlich.
2023년 12월에 1박 숙박함
답변 제공: elaya vienna city center Front Office 님, 2023년 12월 28일
Sehr geehrter Gast,vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Wir freuen uns, dass Ihnen unsere Toplage zusagt.Es tut uns leid zu hören, dass der Frühstücksraum nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihr Feedback ernst und werden es nutzen, um Verbesserungen vorzunehmen und sicherzustellen, dass unsere Gäste eine angenehme Umgebung zum Frühstücken vorfinden.Bezüglich der spärlichen Beleuchtung in Ihrem Zimmer bedauern wir eventuelle Unannehmlichkeiten. Wir werden dies überprüfen und sicherstellen, dass die Beleuchtung den Bedürfnissen unserer Gäste besser entspricht.Wir schätzen Ihr ehrliches Feedback und hoffen, dass wir bei Ihrem nächsten Besuch die Gelegenheit haben, Sie von unseren Weiterentwicklungen zu überzeugen.Vielen Dank für Ihre Aufmerksamkeit und für Ihren Aufenthalt in unserem Hotel.Mit freundlichen Grüßen,Franck I elaya vienna city center Front Office

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함

8/10 - 좋아요

Luciano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura centrale con ottima colazione
2023년 12월에 3박 숙박함
답변 제공: elaya vienna city center Front Office 님, 2023년 12월 28일
Gentile Luciano,Grazie mille per la tua recensione positiva! Siamo felici che tu abbia apprezzato la nostra struttura centrale e l'ottima colazione. Il tuo feedback è molto importante per noi.Speriamo di darti nuovamente il benvenuto presto nel nostro hotel.Cordiali saluti,Franck I elaya vienna city center Front Office

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bon séjour dans cet hôtel que je recommande sans hésitation. Tout était parfait ! Personnel agréable. Si je devais revenir à Vienne je réserverai de nouveau cet hôtel.
2023년 12월에 3박 숙박함
답변 제공: elaya vienna city center Front Office 님, 2023년 12월 28일
Cher Eric,Un grand merci pour votre aimable commentaire ! Nous sommes ravis que votre séjour ait été très agréable et que vous recommandiez notre hôtel sans hésitation. C'est un plaisir d'apprendre que tout était parfait pour vous et que notre personnel a contribué à rendre votre expérience mémorable.Nous serions enchantés de vous accueillir de nouveau lors de votre prochaine visite à Vienne. N'hésitez pas à nous contacter si vous avez des préférences spécifiques pour votre prochain séjour.Au plaisir de vous revoir bientôt !Bien à vous,Franck I.elaya vienna city center Front Office

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous 😍
Highly recommend this hotel. Perfect location right in the centre but just off a quiet street. Very friendly, helpful staff. Beautiful, spotless room with all amenities and very comfortable bed. Superb breakfast.
2023년 12월에 3박 숙박함
답변 제공: elaya vienna city center Front Office 님, 2023년 12월 28일
Dear Steven,Thank you so much for your fantastic review and recommendation! We're thrilled to hear that you had a wonderful experience at our hotel. It's great to know that you enjoyed our perfect central location, the quiet surroundings, and the beautiful, spotless room with all the amenities.We're especially pleased that our staff contributed to making your stay enjoyable, and that you found the bed very comfortable. Your kind words about the superb breakfast are truly appreciated.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any preferences for your next visit, feel free to let us know.Thank you for choosing our hotel!Best regards,Franck Ielaya vienna city center Front Office

8/10 - 좋아요

julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함

8/10 - 좋아요

sabine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
goed gelegen, lekker ontbijt met veel keuze het wifi-systeem viel continu uit
2023년 12월에 3박 숙박함
답변 제공: elaya vienna city center Front Office 님, 2023년 12월 28일
Dear Sabine,Thank you for sharing your feedback. We're glad to hear that you found our location convenient and enjoyed the breakfast with plenty of choices.We apologize for any inconvenience caused by the continuous issues with the Wi-Fi system. Your comment is valuable, and we will investigate the matter to ensure a more reliable and consistent connection for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,Franck Ielaya vienna city center Front Office

6/10 - 괜찮아요

Paloma

좋아요: 직원 및 서비스
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Neelesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with large rooms. Very central location. Staff are friendly
2023년 11월에 4박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 12월 6일
Dear Neelesh,Thank you for your positive review! We're thrilled to hear that you found our hotel great, with spacious rooms and a very central location. It's wonderful to know that our staff contributed to a friendly experience.We look forward to welcoming you back on your next visit.Best regards,Franck I. elaya Hotel Vienna city center Front Office

8/10 - 좋아요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Sepehr

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and very comfortable stay.
2023년 11월에 2박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 11월 25일
Dear Sepehr,Thank you for your kind words! We're delighted to hear that you enjoyed the great location and had a very comfortable stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.Best regards, Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

meher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time at this hotel. The staff was super helpful and we loved the upgraded room. Beautiful view and very luxurious right in the heart of the city
2023년 11월에 1박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 11월 25일
Dear Meher,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing time at our elaya Hotel Vienna city center. It's fantastic that you found our staff super helpful, enjoyed the upgraded room, and appreciated the beautiful view. We're delighted to have provided you with a luxurious experience right in the heart of vienna.We look forward to welcoming you back for another fantastic stay.Best regards,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very well situated, helpful staff, clean and comfortable.
2023년 11월에 7박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 11월 17일
Dear Emma,Thank you for staying at our elaya Hotel Vienna city center and for taking the time to share your positive feedback with us. We are delighted to hear that you found our hotel very well situated, our staff helpful, and the overall experience clean and comfortable.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that we contributed to a positive stay for you.We appreciate your kind words and look forward to welcoming you back on your next visit. Warm regards from Vienna,Franck I. elaya Hotel Vienna city center Front Office

8/10 - 좋아요

Avi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. breakfast was nothing special. Did not get anything extra as a VIP!
2023년 11월에 3박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 11월 17일
Dear Avi,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our great location.However, we sincerely apologize if the breakfast did not meet your expectations. Rest assured, we are constantly inproving the variety, taste, and overall quality of our breakfast to ensure a more satisfying experience for all our guests.Regarding the VIP treatment, we sincerely regret any oversight. We are dedicated to providing our VIP guests with exceptional service, and we will investigate the matter further to ensure that we meet and exceed expectations in the future.Your feedback is crucial to our improvement, and we appreciate your understanding. Should you have any additional details or preferences you'd like to share, please feel free to reach out to us directly.We look forward to the opportunity to welcome you back and offer you an enhanced experience.Best regards,Franck I.elaya Hotel Vienna city center Front Office

8/10 - 좋아요

Frédéric 님, Montreal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personnel très attentionné. Très bien situé.
2023년 11월에 6박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 11월 17일
Cher Frédéric,Nous vous adressons nos sincères remerciements pour votre avis bienveillant. Nous sommes comblés d'apprendre que notre équipe attentionnée et l'emplacement privilégié de notre établissement ont pleinement répondu à vos attentes lors de votre séjour.Nous espérons vivement avoir le privilège de vous accueillir à nouveau lors de votre prochaine visite à Vienne. Notre équipe sera enchantée de vous offrir une nouvelle expérience mémorable.Cordialement,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Yuen May

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the whole vibe of the hotel, with all sorts of amenities provided including great toiletries, space, a nespresso machine with some pods, etc. There’s always someone at the reception so there’s no need to worry. Coffee and tea is always on the house so you can always get one at anytime. They allow luggage storage too, if you arrive earlier than the check in time or if you’ll be leaving way later than your check out time. I found no problems at all, except for one thing - I thought housekeeping was provided, given that they gave a door handle sign. However, no one came to clean the room when we’ve put the sign out there, but it wasn’t an issue anyway. Still love this place. Highly recommended for travellers! (Although I’m unsure about it for families with young children….)
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 10월 29일
Dear May,Thank you for your wonderful and detailed review! We're delighted to hear that you loved the overall vibe of our hotel and that you found our amenities, including toiletries, space, and the Nespresso machine, to your satisfaction.We appreciate your kind words about our 24/7 reception service and complimentary coffee and tea – it's our pleasure to ensure our guests feel well taken care of. Luggage storage is indeed a convenient service, and we're glad you found it useful.We apologize for any confusion regarding the housekeeping services, even when you required them. We will thoroughly review our signage to enhance clarity, and we genuinely appreciate your understanding.Your recommendation means a lot to us, and we're grateful for your high praise. Once again Thank you for choosing our hotel, and we look forward to hosting you again!Best regards,Franck I. elaya Hotel Vienna city center Front Office

8/10 - 좋아요

Enrique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena relación servicio-precio
2023년 10월에 3박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 10월 29일
Dear Enrique,Thank you very much for your review of our hotel, and we're glad to hear you appreciate the good value for the service provided. We are dedicated to offering our guests an exceptional experience at a fair price. We look forward to having you as our guest again in the future. Thank you for choosing us!Warm regards,Franck I. elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

Reyna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel really close to shopping and dining and to metro , safe area to walk at night, I fully recommend this hotel !
2023년 10월에 1박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 10월 29일
Dear Reyna,Thank you for taking the time to share your positive review! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our location convenient for shopping, dining, and accessing the metro. Safety is a top priority for us, and we're delighted to know that you felt secure walking in the area at night.Your recommendation means a lot to us, and we look forward to welcoming you back in the future.We value your input as it helps us continue to provide great service.Once again, thank you for choosing our hotel, and we hope to host you again on your next Vienna visit!Best regards,Franck I.elaya Hotel Vienna city center Front Office

10/10 - 훌륭해요

U

2023년 10월에 3박 숙박함

8/10 - 좋아요

Janine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Zentral gelegen. Ideal für einen Kurztrip nach Wien. Zimmer war sehr großzügig. Beim Frühstück gab es eine gute Auswahl.
2023년 10월에 2박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 10월 29일
Liebe Janine,vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren und dass Ihnen unsere zentrale Lage gefallen hat. Es ist schön zu hören, dass Ihr Zimmer großzügig war und Sie die Auswahl beim Frühstück genossen haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, wenn Sie das nächste Mal in Wien sind. Ihre Meinung ist uns wichtig, und wir arbeiten ständig daran, unseren Gästen den bestmöglichen Service zu bieten.Nochmals vielen Dank für Ihren Aufenthalt, und bis zum nächsten Mal!Herzliche Grüße,Franck I.,elaya Hotel Vienna city center Front Office

8/10 - 좋아요

Omar

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Nihal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff. Cozy room
2023년 10월에 2박 숙박함
답변 제공: elaya Hotel Vienna city center Front Office 님, 2023년 10월 22일
Dear Nihal,Thank you for your kind words! We're delighted to hear that you had a pleasant experience during your stay with us. Our dedicated staff takes pride in providing excellent service, and it's heartwarming to know that you found them amazing.We're also pleased to know that you enjoyed the coziness of your room. Our aim is to create a comfortable and welcoming environment for all our guests, and it's great to hear that we succeeded during your visit.Should your travels bring you back to our area, we would be thrilled to welcome you once again. Your positive feedback is truly appreciated, and it motivates us to continue delivering exceptional experiences to our guests.Warm regards,Franck I.elaya Hotel Vienna city center Front Office