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호텔 루나 어넥스 여행 후기

3 out of 5
호텔 루나 어넥스
Luna Street, Vigan, Ilocos Sur

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 95개 이용 후기 중 47개" "
평점 8 - 좋아요. 95개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 95개 이용 후기 중 6개" "
평점 4 - 별로예요. 95개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 95개 이용 후기 중 3개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

Yo Han

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
유럽 중세느낌 나는 호텔.
정말 좋았어요! 호텔 디자인도 좋고 조용하고!
2018년 12월에 3박 숙박함
답변 제공: The Reservations 님, 2019년 1월 22일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
숙박은 본관에서..
처음 도착한 호텔(본관)은 생각보다 괜찮은 곳이었음. 하지만, 물론 제 실수지만, 정작 예약을 한곳이 별관(ANNEX)이었다는 사실을 도착하고 나서 알게 되었고, 별관은 추천하고 싶지 않음.. 음산한 분위기.. 주차장 없음.. 새벽 두시반쯤 에어콘이 고장나 엔지니어를 불러야 했음..스마트폰으로 예약한 상품은 조식이 뷔페가 아닌 세트메뉴상품.. 4인기준으로 예약했음에도 아이들 조식은 불포함.. 더구나 뷔페를 먹으려면 추가 비용을 현장에서 내야했함. 추가비용을 결제하고 조식을 먹었지만.. 필리핀음식이 대부분으로 세트메뉴를 그냥 먹을껄 하는 후회막급.. 모바일을 통해 처음 시도해 보는 예약이었는데.. 역시나 가격이 저렴한 것은 이유가 있는듯..

8/10 - 좋아요

Aileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lovely holiday
very nice hotel! with museum and pool inside. enjoyed our stay! highly recommended in vigan. hotel is modern with a twist of history
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Angelique

2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Trip 2020
All in all we had a great stay.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Ma. Ethellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Visit in Vigan
The main hotel is stunning however the rooms at Annex is a bit old especially the carpets. Staff are nice & courteous but has limited knowledge about the history of the hotel and the surrounding sights. Local food items in the restaurant is good however western food items needs improvement. Location is great, very close to Crisologo street.
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

Joel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with the exception of a waitress who had problems understanding English.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Maria 님, Michigan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked at the annex but it was already closed when we arrived. The receptionist upgraded our party to the main building which is really nice. The entire Staff are super friendly and courteous.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Erlyn

2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Rat infested hotel
We had a horrible stay. The whole hotel is infested with rats. First, we found one in your room, which forced us to change room. Then we didn't sleep the whole night because a whole rat family was running inside the ceiling. We checked out the next morning...
2019년 7월에 2박 숙박함

6/10 - 괜찮아요

elizabeth

좋아요: 청결 상태, 객실의 편안함
Needs improvement
The toilet won't flush. We had to use the toilet of the adjacent room.
2019년 6월에 1박 숙박함
답변 제공: The Management 님, 2019년 6월 19일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The service was really good. The hotel staff were very accommodating and friendly. The hotel is clean and it feels that it’s more than what we paid for.
2019년 6월에 1박 숙박함
답변 제공: The Reservations Manager 님, 2019년 6월 6일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

CashSigmatron

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the classic setting of this hotel. The place was nice, the staffs and near in all the tourist spot.
2019년 5월에 2박 숙박함
답변 제공: The Reservations Manager 님, 2019년 6월 6일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The second floor lobby is very nice. First floor lobby not so great
2019년 5월에 1박 숙박함
답변 제공: The Management 님, 2019년 5월 28일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

4/10 - 별로예요

Abdul Nasser

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: The Reservations 님, 2019년 5월 2일
Good Day Mr. Abdul Nasser! We would appreciate your feedback about your experience with us for us to address your concerns and improve our services. Your reply will be greatly appreciated. Thank you

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The character of this hotel is not as modern as the other hotel. It does have the same amenities as the other hotel except that their breakfast was a set breakfast only and not the buffet.
2019년 3월에 2박 숙박함
답변 제공: The Reservations 님, 2019년 5월 3일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ambiance of the property, we really like. Shower doors need maintenance
2019년 3월에 2박 숙박함
답변 제공: The Reservations 님, 2019년 3월 12일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. Regarding your suggestions, we will elevate this to our Management for proper action. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very helpful in helping us to plan our activities, tours and such. The overall experience was wonderful. 👍👍🙏
2019년 3월에 1박 숙박함
답변 제공: The Reservations 님, 2019년 3월 12일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was good. The staff were very friendly and hospitable. Downside was that amenities mostly are all located in Main which can be a hassle. Also, since parking is not immediate to hotel had to wait for them to valet out the car whenever when need it. Again, staff was very eager to help
2019년 2월에 2박 숙박함
답변 제공: The Reservations 님, 2019년 3월 7일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

8/10 - 좋아요

joemar

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Our first option hotel in Vigan
Again, thank you for the great stay. Our first option hotel in Vigan
2019년 1월에 1박 숙박함
답변 제공: The Reservations 님, 2019년 3월 5일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 2월에 2박 숙박함

2/10 - 너무 별로예요

Ces

별로예요: 숙박 시설 상태 및 시설
We booked using expedia and we were surprised to know that our booking is only 1 room instead of 2 rooms. Though it is already booked and paid. We were given a 3rd and 2nd floor room, but surprisingly there is no elevator!? We were appalled by the lobby of hotel luna annex and in the end asked for an upgrade to hotel luna. Good thing there are two rooms that are readily available and we will spend only an additional 1,500 pesos per room per night. Which brings our total hotel stay to 5000 per night with breakfast buffet. A much cheaper deal than expedia or booking.com that asks for 6000 plus per night. We got lucky with our deal, no thanks to expedia :(
2019년 1월에 3박 숙박함
답변 제공: The Reservations 님, 2019년 2월 6일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Request,inquiries were not relayed
2018년 12월에 2박 숙박함
답변 제공: The Reservations 님, 2019년 1월 22일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 11월에 1박 숙박함
답변 제공: The Reservations Manager 님, 2018년 12월 5일
Good Day! Thank you for the review! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

6/10 - 괜찮아요

Josefina 님, Singapore

좋아요: 청결 상태, 객실의 편안함
Aircon was not working at night and only blowing air. Had to endure no aircon the whole night as no one is available to fix it. Breakfast is included but it is not buffet. Breakfast set options are filipino, American and Continental. if you want to eat like a king for breakfast, forget it. Breakfast is held at the main hotel which means one needs to get out of the hotel and walk 2 blocks to get to Hotel Luna.
2018년 11월에 1박 숙박함
답변 제공: The Reservations Manager 님, 2018년 11월 28일
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: The Reservations Manager 님, 2018년 11월 8일
Good Day! Thank you for the comments! Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent room and facilities. however, limited options for food. set breakfast is not satisfying because fruits are not included. even refill coffee, tea or chocolate drink are not included. we asked for beef tapa but not available :-( :-( we asked for even one piece of banana but not BANANA. instead we got pineapple to be added in cereal...strange... museum, paintings, architectures are great...worth seeing the place.
2018년 10월에 2박 숙박함
답변 제공: The Reservations Manager 님, 2018년 10월 22일
Good Day! Thank you for the comments! We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

8/10 - 좋아요

Joseph Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: The Reservations Manager 님, 2018년 10월 1일
Good Day! Thank you for the review! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

IREEN

Pleasant and friendly staff. Very clean.
2018년 8월에 1박 숙박함
답변 제공: The Reservations Manager 님, 2018년 8월 23일
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

R.H. 님, Washington D.C.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel with a great balance of modern conveniences and old world charm.
2018년 8월에 2박 숙박함
답변 제공: The Reservations Manager 님, 2018년 8월 13일
Dear R.H., Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.

10/10 - 훌륭해요

JOHN RONALD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Jay 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good and Pleasant Stay in the North
Generally the hotel is very nice and comfortable. It is very near Calle Crisologo which is a plus for us. The hotel staff are very warm and friendly. Overall it was an enjoyable stay for us. One gripe though is the parking area - it is at a back alley in a quite narrow road.
2017년 12월에 2박 숙박함

4/10 - 별로예요

Eds 님, Singapore

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing spectacular
The staff are nice and polite. The rooms however are quite small , lesser space compared to hotels I've been to with similar price rate. Quite over priced. Bathroom should be fixed, bidet not working.
2018년 2월에 1박 숙박함

8/10 - 좋아요

atila 님, izmir Turkey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is nice hotel
Main building Hotel Luna is not enough for demand. So they added this building. It is not as nice as the main one but better than all other hotels in Vigan
2018년 1월에 1박 숙박함
답변 제공: Ditas 님, 2018년 2월 7일
Dear Atila, Thanks to your email! And we appreciate your comments and suggestions for us to improve our services and facilities to our valued guests. Let us know if you need assistance in hour future booking requirements and we will be delighted to help you! See you again! All the best for you, The Reservations Manager

10/10 - 훌륭해요

Liz 님, Bay Area (CA)

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and service. Facilities are great
Staff bend backwards to accommodate our various odd requests especially that we were all sick. We cannot enjoy the outside that much for the first few days, and they did all to make us comfortable enough and enjoy at least being in our room.
2017년 12월에 3박 숙박함
답변 제공: Ditas 님, 2018년 2월 7일
Dear Liz, Greetings! We're sad to hear that you were sick during your stay with us. We wish you nothing but good health, especially when you come back to our hotel! Feel free to email us again if you wish to make a reservation and we will be very glad to help you. Best regards

10/10 - 훌륭해요

RODERICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함

6/10 - 괜찮아요

Ricky 님, Quezon City

Stay at the Main Hotel
It's like they are discouraging people to check in to their annex. You have to do everything in the main hotel. The room has no windows. It is not friendly to Senior citizens. It is dark and musty. Of course the main hotel is more expensive but the annex is not cheap either
2017년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My only hotel choice when in vigan
As usual...awesome stay
2017년 7월에 1박 숙박함

10/10 - 훌륭해요

kate 님, Southern California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb
The place to stay when you go to Vigan! You woll enjoy everything about this hotel and their amazing staff!
2017년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, luxurious rooms, close to the main strip.
Very clean and luxurious rooms, still has some of the old charming characteristic of the building. Bed is nice and comfortable. Strong and fast wifi. The only con is the drain for the shower is slow.
2017년 7월에 3박 숙박함

8/10 - 좋아요

Juvy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was ok not so crowded.food is fine as well.

8/10 - 좋아요

Shigeki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Luna Hotel Annex Treated us very Nicely
The Luna Hotel Annex treated us very nicely while we arrived at the hotel near to 4:00am in the morning after more than 8 hours Bus riding, May 12, 2017. I asked if they could keep our luggages until a check-in time (2:00pm). The hotel was kindly enough to allow us to use a room that we reserved. I would like to use the Luna Hotel Annex again in near future!

10/10 - 훌륭해요

joseph Raneses

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A beautiful mind
... my experience is very nice and exciting , the hotel is so clean and bed is high of quality , the bath room is so unique and the brass handle is just unthinkable ... the roof top is one of a kind ... thank you again ... and the price is unbelievably affordable..
A mother & son quiet life

8/10 - 좋아요

Josefino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A hotel with a class of its own!!!!!
It was splendid!

8/10 - 좋아요

Alberto 님, BGC, Taguig City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Historic Hotel
Good Hotel and very close to Historic center. Nice staff and very helpful.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is clean, excellent service and location is easy access to some of the main attractions of Vigan- Cathedral Church of Vigan, ; plaza salcedo park, my alma mater Rosary College ; dancing fountain ..

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Pleasant staff, convenient location on a busy street. Charming older property that had been restored to greatness. Bathroom really amazing.

8/10 - 좋아요

julita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I love the free upgrade. Room and service are great except the internet wifi connection.

10/10 - 훌륭해요

KC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the room is very clean and spacious
it was a great experience staying in the hotel. staffs are accomodating and the the location is very good.