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서머셋 힐즈 호텔, 테이프스트리 컬렉션 바이 힐튼 여행 후기

4 out of 5
서머셋 힐즈 호텔, 테이프스트리 컬렉션 바이 힐튼
200 Liberty Corner Rd, Warren, NJ

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 140개 이용 후기 중 86개" "
평점 8 - 좋아요. 140개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 140개 이용 후기 중 12개" "
평점 4 - 별로예요. 140개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 140개 이용 후기 중 6개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Lawrence

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Administrative issues
2024년 3월에 3박 숙박함
답변 제공: Ivan 님, 2024년 4월 2일
Hello Lawrence,Thank you for taking the time to post a review. Could you please provide more details about your issues?

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Ivan 님, 2024년 3월 11일
Thank you so much for staying with us Sara. We look forward to having you back in the near future.

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The restaurant and bar was amazing! Unfortunately we waited at the front desk for 10 minutes before the person came to check us in.
2024년 2월에 1박 숙박함
답변 제공: Ivan 님, 2024년 2월 19일
Hello Julie,Thank you for taking the time to let us know about your experience with us. Please know that I will investigate your concerns about wait time for check in. My apologies for that and hope you give us a second chance to get it right.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Ivan 님, 2024년 2월 6일
Hello Andrea,We are happy to see that you were pleased with your stay. Please come again.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very well appointed hotel with excellent customer service.
2023년 11월에 3박 숙박함
답변 제공: Ivan 님, 2023년 12월 5일
Hello John,Thank you for your kind words. I'll be sure to let the staff know.

6/10 - 괜찮아요

ARLENE JOHN

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was lovely... lght & airy.... regrettably the new Heating Unit ran off & on all night, sometimes spewing cold air. Lost 3 hours of sleep.... Breakfast was alacart, $19.00 / person... could not get lighter breakfact " because Hotel was busy ??"
2023년 11월에 1박 숙박함
답변 제공: Ivan 님, 2023년 11월 26일
Hello Arlene,I am sorry to hear that your stay was anything less than great. We normally do a better job handling the volume of breakfast, so I sincerely apologize for you not being able to order off menu. I hope you give us a second chance to get it right the next time you are in the Warren, NJ area.

10/10 - 훌륭해요

James 님, Reno

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed over holiday week to visit family nearby. This hotel was recently remodeled and is a big upgrade from its predecessor. Rooms are modern, clean and functional. The pub/restaurant is a good place to meet and have a drink.
2023년 11월에 4박 숙박함
답변 제공: Ivan 님, 2023년 11월 24일
Hello James.Thank you for your kind words. We are happy that you enjoyed our upgrades. We look forward to hosting you again the next time you visit Warren, NJ.

10/10 - 훌륭해요

Kat

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were wonderful. I was able to check in early. The property was lovely. Great shampoo, etc. The vent on the end of the air handler was very dusty. Room was very comfortable. Felt like a long way from most shopping and dining.
2023년 10월에 2박 숙박함
답변 제공: Ivan 님, 2023년 11월 13일
Hello Kat,Thank you for your kind words. We really appreciate it.

10/10 - 훌륭해요

Meghann

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ivan 님, 2023년 11월 6일
Hello Meghann,I am happy to see you enjoyed your recent stay with us. We look forward to welcoming you on your next visit to Warren NJ.

10/10 - 훌륭해요

Minehli 님, La Crescenta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Ivan 님, 2023년 11월 6일
Hello Minehli,Thank you for choosing to stay with us while in the Warren, NJ area. We are very happy to see you enjoyed your stay. Looking forward to having you stay with us again in the near future.

2/10 - 너무 별로예요

Ralph j

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor customer service.
2023년 10월에 2박 숙박함
답변 제공: Ivan 님, 2023년 10월 28일
Hello Ralph.I apologize that your stay was anything less than perfect. It is our goal to satisfy every guest and it seems we failed in your case. Please note that full refund was issued.

10/10 - 훌륭해요

Emily 님, Charlottesville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, helpful staff, great breakfast options
2023년 10월에 1박 숙박함
답변 제공: Ivan 님, 2023년 10월 22일
Hello Emily,Thank you for choosing to stay with us while visiting Warren, NJ. We truly appreciate your kind words and look forward to having you stay with us again in the near future.

10/10 - 훌륭해요

Adrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Ivan 님, 2023년 10월 17일
Hello Adrea,Thank you for staying with us. We look forward to having you with us again in the near future.

10/10 - 훌륭해요

Bradley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel
It was great.
2023년 9월에 3박 숙박함
답변 제공: Ivan 님, 2023년 10월 4일
Hello Bradley,Thank you for staying with us. We look forward to hosting you again in the near future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
フロント対応が最悪
早朝のチェックアウトでしたが、レシートをくれず、メールで送る旨、フロントの人が言いましたが、その後何の連絡もありません。ヒルトンの名前を冠していますが、ヒルトン全体の接客の質を疑います。今後改善が図られない場合、二度とヒルトンには宿泊しないかもしれません。
2023년 9월에 4박 숙박함
답변 제공: Ivan 님, 2023년 10월 4일
Hello,Thank you for choosing to stay with us. I would like to express my sincere apologies for the mix up. We did not have your personal email address on file.

8/10 - 좋아요

dr PK 님, San Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Ivan 님, 2023년 9월 26일
Good morning,Thank you for choosing to stay with us while visiting the Warren NJ area. We appreciate your business and look forward to hosting you again in the future.

10/10 - 훌륭해요

renay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff! Delicious food!
2023년 9월에 2박 숙박함
답변 제공: Ivan 님, 2023년 9월 10일
Good day Renay,Thank you so much for choosing to stay with us. We appreciate your kind words and look forward to you staying with us again in the future.

10/10 - 훌륭해요

Dinesh

2023년 9월에 1박 숙박함
답변 제공: Ivan 님, 2023년 10월 4일
Hello Dinesh,Thank you for staying with us. We look forward to hosting you again in the near future.

10/10 - 훌륭해요

Linda S Walton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service and friendly
2023년 8월에 3박 숙박함
답변 제공: Ivan 님, 2023년 8월 13일
Hello Linda,Thank you for choosing to stay with us while visiting Warren, NJ. We are so happy to hear that you enjoyed your stay. We look forward to having you stay again in the near future.

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets and bedding were beyond amazing! Very luxurious!
2023년 8월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 8일
Hello Ann,Thank you for choosing to stay with us while in the Warren, NJ area. We are happy to hear you enjoyed your bedding. We look forward to having you again in the near future.

10/10 - 훌륭해요

Carolyn 님, Burlington

2023년 8월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 28일
Hello Carolyn,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 - 훌륭해요

Sasha

2023년 8월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 28일
Hello Sasha,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 - 훌륭해요

Kendell Jimenez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 2일
Hello Kendell,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 2일
Hello Stacey,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable prices and convenient location
2023년 7월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 2일
Hello Paula,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 - 훌륭해요

Edward 님, Ewing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Ivan 님, 2023년 8월 2일
Hello Edward,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

4/10 - 별로예요

Frederick 님, Naples

가족 여행
좋아요: 청결 상태
The air conditioner in the room rattled all night and was soooo noisy it resulted in a terrible nights sleep. We got in late from a long travel day and this was not what we expected.
2023년 7월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 2일
Hello Frederick,Thank you for choosing to stay with us while visiting Warren, NJ. I would like to sincerely apologize that your stay was anything less than perfect. We hope that you give us a second chance to get it right next time you are in the area.

4/10 - 별로예요

Jay

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Room was not ready until 5:30. Check in process was not fun. Room didn't have power, the lights and TV did not work.
2023년 7월에 2박 숙박함
답변 제공: Ivan 님, 2023년 7월 13일
Hello Jay,Thank you for taking the time to let us know about your recent stay at Somerset Hills Hotel. I am sorry to hear that you were not able to check-in until 5:30. I hope we were able to fix your electric once reported. Please know that your feedback is very important to us.

10/10 - 훌륭해요

Michael

2023년 7월에 1박 숙박함
답변 제공: Ivan 님, 2023년 8월 2일
Hello Michael,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us in the near future.

10/10 - 훌륭해요

Tamra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Ivan 님, 2023년 7월 22일
Hello Tamra, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 - 훌륭해요

Jacquelyn 님, Gilbertsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Ivan 님, 2023년 7월 22일
Hello Jacquelyn, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort, quiet and relaxing
Great property, staff, food services and rooms are very large and comfortable. Bath/shower is a step above other hotels. Overall 5 stars
2023년 6월에 1박 숙박함
답변 제공: Ivan 님, 2023년 7월 22일
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. I will be sure to share your kind words with our staff. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 - 훌륭해요

Peter

2023년 6월에 1박 숙박함
답변 제공: Ivan 님, 2023년 7월 22일
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool closed
Sorry but the AC is very noisy. The closet light doesn’t turn off and shines in your eyes through closet doors and the pool was not open. We specifically picked this hotel for the outdoor pool because it was 90 degree weather and we were at a track meet all day.
2023년 6월에 1박 숙박함
답변 제공: Ivan 님, 2023년 7월 22일
Hello James, Thank you for choosing to stay with us while in Warren, NJ. I would like to personally apologize for your stay being anything less than perfect. We hope you give us a second chance to get it right next time you visit Warren, NJ.

4/10 - 별로예요

Peter B

좋아요: 청결 상태
별로예요: 객실의 편안함
Very nice room with infrastructure disappointments
Great breakfast service. Very good reception service. NO HOT WATER!!! VERY NOISY HVAC. LOUD CLANGING NOICE WHEN IT TURNED ON AND OFF.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

jeannette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect for a solo weekend stay. Quiet, clean, beautiful, and cozy were my thoughts. I will be returning for sure!
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

Amy

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Disappointed that they didn’t explain at check in that they would not come in to clean the room unless we requested it. When we did they still did not come. Our garbage was overflowing after a 4 night stay.
2023년 4월에 2박 숙박함

4/10 - 별로예요

Susan 님, North Hampton

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Inefficient and incompetent. I have never stayed at a Hilton hotel and I will never again. The hotel and rooms are beautiful, but unfortunately that is where the positive comments must end. Housekeeping is only provided upon request. Coffee is only out in the lobby during breakfast hours. If you drink coffee outside breakfast hours the only option is the Keurig in the room. That would have been fine if they would restock the pods. I asked upon check in and every morning to be restocked and it never happened. Even after speaking with the housekeeping manager who promised it would be taken care of. All of the lights in the room are motion activated so when sitting in the chair watching tv the lights kept turning off. The man at the front desk was very condescending implying that I didn’t know how to turn lights on and off……REALLY?!?! The restaurant was expensive and had limited choices and my Ahi Tuna salad was served without the tuna. The water in the shower was lukewarm on the last day. This hotel cannot get the basics right. Very disappointing.
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Sharon 님, 2023년 4월 4일
We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!Sharon RodriguezDirector of Rooms.

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Staff Coordination Issue
I have stayed here before. I actually have been going back in the day even before all the renovations. This place has always been a great choice. We just had a small issue with the housekeeping process. The staff did not coordinate with the front desk and accidentally stripped our room while we stepped out to get breakfast before checkout. The staff took the bags we left in the room and threw them out. This could have easily been avoided with a simple check with the front desk. My mother was very upset since they threw out all of the hard to find ingredients she gathered during our visit. She also lost her red travel thermos. This is a very easy fix. I just wished it could have been handled better.
2023년 3월에 3박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Things happen.
The window was cracked. This was reported. There was not need to change rooms.
2023년 3월에 2박 숙박함

8/10 - 좋아요

Sergio

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Hector

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Chelsea

2023년 2월에 1박 숙박함

4/10 - 별로예요

Harry

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
No hot water. Poor follow up on requested room cleaning.
답변 제공: Jodi-Ann 님, 2023년 1월 15일
Hi Harry,I am sorry to hear we did not meet some of your expectations. If given the opportunity, we would love to make it right for you! I hope all is well and we look forward to hearing from you soon!

10/10 - 훌륭해요

Maryann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staying at the Sommerset was a welcome break. I booked a room to attend a party nearby and found the room modern, clean and spacious. Our king bed was large and comfortable and the shower was roomy. We would certainly stay again. The restaurant was closed for Sunday morning, but with a Starbucks and bagel shop just across the street, it was no problem!! We recoommend.this hotel if your life takes you to this area and you need a nice home away from home. We also appreciated the cool furniture design!!
2023년 1월에 1박 숙박함
답변 제공: Jodi-Ann 님, 2023년 1월 15일
Hi Maryann,We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!

8/10 - 좋아요

Sheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, well appointed rooms, good size and very clean. Good bar/restaurant. Friendly service.
답변 제공: Jodi-Ann 님, 2023년 1월 15일
Hi Sheryl,I hope all is well with you.Thank you for your positive feedback. It is truly a joy to hear that you enjoyed your stay with us. We look forward to hosting you and your family again soon.

6/10 - 괜찮아요

CHARLES

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No Coffee????
I realize it was Christmas Holiday and staff was off however, the Hotel should have offered at least a coffee station in the Lobby especially in the morning. Disappointed.
2022년 12월에 2박 숙박함
답변 제공: Jodi-Ann 님, 2023년 1월 15일
Hi Charles,Thank you for your feedback. I do apologize for any inconvenience that may have caused you and your family. I hope you can give us the opportunity to make it right for you during your next stay with us.