바(숙박 시설 내)

힐튼 가든 인 레이건 내셔널 에어포트 여행 후기

3.5 out of 5
힐튼 가든 인 레이건 내셔널 에어포트
2020 Richmond Highway, Arlington, VA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1179개 이용 후기 중 656개" "
평점 8 - 좋아요. 1179개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 1179개 이용 후기 중 123개" "
평점 4 - 별로예요. 1179개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1179개 이용 후기 중 51개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 5월 24일
We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 - 좋아요

Geonhee

2022년 5월에 2박 숙박함

4/10 - 별로예요

PIAO

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Michael, the team at Hilton Garden Inn Reagan National Airport is thrilled to hear you had a great experience. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Anthony

좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was fine for what we needed. But the elevator smelled strongly of marijuana. The hotel is very conveniently located for easy access to the airport which made it a grest place to stay the night before a flight.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Anthony, we appreciate your feedback. It's great to hear that our location served your needs well. Regarding the odor you encountered, we strive to ensure a comfortable and welcoming environment and regret that this slipped through. Please know, this situation has been addressed. The next time you need convenient lodging before a flight, we hope to provide an experience that meets all of your expectations.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the restaurant and the free shuttle to the airport.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Janet, thank you for sharing your experience at Hilton Garden Inn Reagan National Airport. We're especially pleased that you enjoyed dining with us and took advantage of our complimentary airport shuttle service. Your satisfaction is our greatest reward. We can't wait to welcome you back on your next journey.

8/10 - 좋아요

Mingjie

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Mingjie, thank you for choosing the Hilton Garden Inn Reagan National Airport and for taking the time to rate your stay. We're pleased to see that you had a positive experience with us. We look forward to welcoming you back on your next visit to the area.

6/10 - 괜찮아요

Sam

가족 여행
별로예요: 편의 시설/서비스
Breakfast should be served at no charge.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Sam, thank you for taking the time to share your insights regarding breakfast service. We understand that included breakfast could be a beneficial offering to some guests; however, this is not what Hilton Garden Inns offer. However, if you are a Hilton Honors Diamond or Gold member, you do get a 10 food credit per adult. We appreciate your understanding and hope to serve you again in the future.

6/10 - 괜찮아요

Kirk

출장 여행
별로예요: 숙박 시설 상태 및 시설
I liked the airport shuttle. Very convenient.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Kirk, it's great to hear you found the airport shuttle service convenient. Your feedback is appreciated and will be used to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is close to the airport and made for a perfect spot to stay after a late flight before heading home. The room was clean, well appointed and the bed comfortable which was a must after 13 hours of flying. The hotel is in a great location, safe, very walkable. I would definitely recommend this hotel.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Susan, thank you for sharing your lovely experience at Hilton Garden Inn Reagan National Airport. We're thrilled to learn that our location was convenient for your travel needs and that you found our accommodations to be comfortable and clean. It's gratifying to know you enjoyed our prime location, with all its safety and accessibility. Your kind recommendation means a great deal to us and we can't wait for your next visit!

8/10 - 좋아요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Jody, it's encouraging to see your positive rating for Hilton Garden Inn Reagan National Airport. Our team continuously strives to deliver a pleasant stay for our valued guests. We'd love to welcome you back the next time your travels bring you this way.

6/10 - 괜찮아요

Jose Nevarez

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The hotel itself was clean. The rooms were very well kept. I like how they have the body wash, shampoo bottles on the walls.. very convenient. Now the bad was the noise level. At 7am there was a work crew banging away at something that sounded like a drum. At 730am they began using a jack hammer to tear up the sidewalk on the hotel property. If you can ask for a room away from the street, I think you should be fine.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Jose, it's heartening to read that you found the hotel to be clean and appreciated the in-room conveniences. Your feedback regarding potential disturbance due to the works nearby is noted, and we certainly value your suggestion about room locale. We strive to provide a peaceful stay for all guests, and we will take your experience into consideration going forward. Please know that our team members are always eager to offer solutions to any issues that may arise during your stay. We hope you’ll give us another chance to serve you better.

6/10 - 괜찮아요

Timothy 님, Pace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terribly expensive $33 for parking really? No sound dampening - sounded like the street out front was driving through your room. No free breakfast like you usually receive with this chain ($20). Far too much for a bed, roof & shower for 24 hours
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Timothy, we understand that pricing and noise levels were concerning for you during your stay. Our hotel offers amenities and experiences that may command a different rate than some other locations, including parking for which most hotels in the area charge over 40. Hilton Garden Inns do not provide complimentary breakfast; however, if you are a Diamond or Gold Hilton Honors member, you get 10 per person food credit. Regarding the noise, your comfort is our top priority, and we always aim to maintain a peaceful atmosphere. We appreciate your feedback and do offer various packages which include breakfast. We hope that you'll consider staying with us again so we can provide a better experience.

2/10 - 너무 별로예요

Bret

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property would not approve my request to change the dates of my reservation. My co-workers have been staying at this property frequently so I'm disappointed in that decision. Expedia did not respond to the change requedt within their 72 hour stated timeframe. I've been using Expedia much more frequently in my business travel. So that's disappointing too.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
We appreciate the feedback, Bret.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. Your reservation was a pre-paid, non-refundable reservation. Please check with Expedia for more details on their booking policies. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Marlana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Thank you for the perfect rating, Marlana!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Reagan National Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 - 좋아요

Mary Lynn 님, Sterling

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff was very helpful. Especially, Katina (not sure on spelling of her name). The hotel was very clean and in a great location. I was there for work. I appreciated the bar and restaurant at the end of a long day, as well as the quiet of the other guests.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Mary, it's delightful to hear that you found our team members, particularly Katina, to be highly accommodating at Hilton Garden Inn Reagan National Airport. We're also thrilled you appreciated the cleanliness, the favorable location, and the tranquillity provided by our respected fellow guests. Our on-site dining and bar facilities seek to offer a soothing respite after a long day and we're glad to note this added positivity to your experience. Hoping to have the pleasure of your company once again in the future.

8/10 - 좋아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here on several occasions. It is convenient and clean. The staff has been great each time. I will return again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
John, it's a delight to hear that you find Hilton Garden Inn Reagan National Airport convenient and spotless. We're thrilled to know that our team members consistently provide top-notch service during your stays. We eagerly anticipate your return visits.

6/10 - 괜찮아요

Breanna

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Has on site parking "when they arent repairing it". Its fairly inexpensive comparedto other hotels in the area. The location is close to highways to travel to DC and parts of MD. The rooms are clean but basic. It serves its purpose to save money and be just outside of areas with dining like in DC.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Breanna, thank you for sharing your thoughts. It's certainly great to be in a location that offers convenience to highways and the nearby exciting dining opportunities. Your insight about our reasonably priced on-site parking situation is appreciated and we're delighted to hear that our neat, functional rooms added value to your stay. We welcome all feedback for enhancing our guest experiences. Thank you for choosing us during your travel.

10/10 - 훌륭해요

Yazmín

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Yazmín, it's wonderful to see your top rating for Hilton Garden Inn Reagan National Airport! We do our best to provide an excellent experience and it is affirming to see it reflected in your review score. We're looking forward to your next visit!

2/10 - 너무 별로예요

Melissa

별로예요: 숙박 시설 상태 및 시설
Checked in and informed that there is a mandatory power outage tomorrow after 7 am. No elevator, no lights, no hot water, no AC, no breakfast. No pre-notification to change plans and no cancellations. Oh by the way, paying full price. Thanks for the quality service Hilton.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Melissa, we understand your frustration regarding the power outage that occurred during your stay. It seems like it greatly disrupted the enjoyment of your visit. We notified our guests as soon as Dominion Power notified us as this was emergency work completed by them, not by the hotel. This is the reason we wrote letters and hung them together with those from the power company. We acknowledge that timely notification is important, and we always strive to keep our guests well informed. Rest assured, our teams work hard to offer high-quality service each day and your comments will certainly drive improvements. We hope to have another opportunity to restore your faith in us.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very helpful. Very clean facilities. Easy walking to nearby restaurants. Hotel onsite restaurant had great evening meal selections. Shuttle service to airport was efficient. Walking distance to Metro transportation
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Linda, it's delightful to hear you found Hilton Garden Inn Reagan National Airport up to mark! Your positive feedback regarding our diligent team members, sparkling premises, and the accessibility of nearby dining options is appreciated. We're pleased to know that our on-site restaurant met your culinary expectations and our shuttle service was timely. Moreover, the convenience of nearby Metro transportation seems to have added to your stay. We eagerly await your return to serve you again with our exceptional services.

10/10 - 훌륭해요

Vivek Arvind

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Vivek, thank you for choosing to stay at the Hilton Garden Inn Reagan National Airport. It's wonderful to see that you had a great experience. We truly appreciate your positive feedback, and we hope to welcome you back soon for another memorable stay.

10/10 - 훌륭해요

Shirin 님, Glenview

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Shirin, thank you for sharing your feedback. It's wonderful to know that your stay at Hilton Garden Inn Reagan National Airport was enjoyable. We strive to provide our guests with memorable experiences and your words are truly reaffirming. We're looking forward to welcoming you back in the future.

6/10 - 괜찮아요

Lauro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It’s close to the airport. Facilities were a little “tired”. Hallway worn, floor uneven. Shower head was coming apart. Bath towel had a dirty spot that was bright red and wet! Was given the wrong receipt (will call to straighten out when I get home) Place was not up to Hilton standards.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Lauro, it's regrettable to see that your stay left some room for improvement. Your comments regarding the room condition and the cleanliness have been noted. We always aim to provide a clean and comfortable environment and we take these concerns seriously. We want to assure you that the situation mentioned about the receipt has been addressed. It is our goal to maintain our high standards, and we value your feedback. We hope for the opportunity to surpass your expectations in the future.

10/10 - 훌륭해요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That it was well cleaned and everything in the room did work..
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Jacqueline, thank you for these positive remarks about your stay at Hilton Garden Inn Reagan National Airport. We're happy to hear you found our accommodation well-maintained and functional. Your satisfaction is our primary goal. We're looking forward to welcoming you back for another pleasant experience.

8/10 - 좋아요

Abdelsalam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Something was wrong and strange. I booked a room for two people and found only two towels in the bathroom. We want to take an evening bath and a morning shower and we did not find towels in the morning because there are only two towels and I have not seen this bad thing in any other hotel. This is not good and was annoying
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Abdelsalam, it's regrettable to hear about the inconvenience you experienced with the bathroom amenities during your stay. We typically ensure ample provisions for our guests and it's unfortunate that it did not meet your expectations this time around. Rest assured, your feedback is valuable to us and will be shared with our team. At Hilton Garden Inn Reagan National Airport, we're committed to enhancing our guests' experiences and your input helps us do so. Thank you for your review.

8/10 - 좋아요

Irina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Irina, it's wonderful to hear that everything met your expectations during your stay at Hilton Garden Inn Reagan National Airport. We strive to offer our guests a delightful experience and your positive feedback lets us know we’re succeeding. We look forward to welcoming you back in the future.

8/10 - 좋아요

STEPHEN

Very nice. Need instructions for parking deck access. Not instructed to call hotel to have them raise gate to get in.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Stephen, we appreciate your feedback on Hilton Garden Inn Reagan National Airport. It's great to hear you had a nice experience with us! Regarding your parking comment, we regret any confusion and we are always here to assist with any future questions you might have regarding entry procedures. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

carsten

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Would have given a better review but the smell of WEED in our room on NON smoking floors was so bad we called the front desk. Nothing was done about it as the smell persisted for several more hours. Hotel Bar and restaurant very pricey. But great location to hit the Metro and explore DC..
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Carsten, thank you for sharing your feedback. It's regrettable you experienced an off-putting odor in your room, we certainly aim for all guest rooms to be impeccable. Additionally, we understand your concern about the pricing at our bar and restaurant. It’s heartening, however, to hear the location was convenient for your DC exploration. Your insights are valuable for ongoing improvement. We hope you would consider giving us another chance to better your experience.

10/10 - 훌륭해요

estrellita 님, Layton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, spacious and newer feeling room. Good location. Bed was comfy. Has a free shuttle to the airport and free coffee in the lobby.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Estrellita, it's wonderful to hear that your stay at the Hilton Garden Inn Reagan National Airport met your expectations with our tidy, ample guest rooms and handy amenities like our shuttle service. We appreciate your positive mentions about our prime location and gratifying bed. Thank you for choosing us and we look forward to your return.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice accommodation for the price.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Lori, we're delighted to hear you found Hilton Garden Inn Reagan National Airport to be a great value. We aim to provide comfortable stays at an affordable rate. We trust you had a pleasant experience and look forward to welcoming you again on your next visit.

8/10 - 좋아요

Andrea

2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Andrea, thank you for rating your stay at Hilton Garden Inn Reagan National Airport. We appreciate your feedback and are glad you had a worthwhile experience. We look forward to hosting you again in the future.

8/10 - 좋아요

Steven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well run. Convenient. Easy to get to metro. Very helpful staff. Parking. Good sized rooms. Free coffee in the lobby.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Steven, we appreciate your feedback on the Hilton Garden Inn Reagan National Airport. It's wonderful to know you found our location convenient and our rooms to be spacious. Your recognition of our team's diligence and the availability of free coffee adds to our joy. We hope to welcome you back soon for another pleasant and comfortable stay!

8/10 - 좋아요

Christine

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Christine, it's a delight to learn of your positive stay at Hilton Garden Inn Reagan National Airport. We sincerely appreciate your support and look forward to welcoming you back on your next trip to the area.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy in; easy out; convenient parking
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Todd, it's fantastic to hear about your smooth and convenient stay at the Hilton Garden Inn Reagan National Airport. Glad you appreciated our convenient parking. We look forward to making your next visit just as enjoyable.

10/10 - 훌륭해요

Palakkumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking charge was too much!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Palakkumar, thank you for sharing your feedback. It's wonderful to hear that your overall stay at the Hilton Garden Inn Reagan National Airport was satisfying, aside from the parking fees. Rest assured, the charges are competitive within the area. Your perspective is appreciated and will be taken into consideration as we regularly evaluate guest amenities and pricing. We hope to serve you again in the near future.

6/10 - 괜찮아요

Mark

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Mark, we note your three-star rating on Expedia and want you to know that your opinion matters to us. We'd greatly appreciate if you could share more about your experience, so we can understand what may have been less than satisfactory and strive to improve. We hope to have the opportunity to provide a more positive experience next time you visit.

8/10 - 좋아요

Chris

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Thank you for the 4-star rating, Chris!We are delighted to see that you had a wonderful time at Hilton Garden Inn Reagan National Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

Kathleen

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Kathleen, we're delighted to know you had a superb experience at Hilton Garden Inn Reagan National Airport. We aim to keep up the exceptional service and hope to welcome you back very soon.

6/10 - 괜찮아요

Sorin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It wasn't the jet noise - I'm fine with that. It was the almost comically loud drag racing every night and on the last night, the gift of the all night car alarm. I understand that accessible rooms have lower beds; it's why I usually get one if available. This was a WELL worn spring mattress on a platform. Not a box spring or really even any support so you just kind of slide to the low spot throughout the night. Staff was great. Location travel-wise was excellent. Worst bed ever.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Sorin, we appreciate your feedback and are pleased to find you found our location convenient and our team members valuable. We regret to hear your sleep was interrupted by external noises and that the bed didn't meet your comfort expectations. Recognizing your comments, we are committed to continuous improvements to ensure every guest has a pleasant stay with us. We hope to welcome you back for a better experience.

10/10 - 훌륭해요

Adan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival to the airport we called for a shuttle and we were picked up in 10 minutes. We arrived early, before check-in and left our luggage at the hotel. They were very welcoming. The rooms are spacious and clean. The location is close to a CVS and the Metro.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Adan, it's wonderful to hear that your experience with Hilton Garden Inn Reagan National Airport was positive. It sounds like you appreciated the prompt shuttle service and the early luggage accommodation. It's also delightful to note that you found our rooms to be ample and pristine. Having convenient access to local amenities such as a pharmacy and public transportation can certainly enhance a guest's stay, so it's splendid to hear that these aspects met your needs. We hope to have the opportunity to welcome you back on future trips.

8/10 - 좋아요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only complaint was the flashing light in the room. Other than that, the night staff was amazing and the morning staff was friendly enough.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Alicia, we're pleased to hear that you found the team at Hilton Garden Inn Reagan National Airport to be wonderful, delivering exceptional service both night and day. We regret to hear about the issue with the room light and we appreciate you bringing this to our attention. Your comments will definitely help us ensure the comfort of our future guests. We look forward to your next stay with us.

10/10 - 훌륭해요

Saundra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was very friendly and accommodating.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Saundra, we're delighted to hear that you found our team members at the front desk to be friendly and accommodating. At Hilton Garden Inn Reagan National Airport, we aim to provide exceptional service. We appreciate your kind words and look forward to welcoming you back.

10/10 - 훌륭해요

Jeanne

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Jeanne, thank you for choosing Hilton Garden Inn Reagan National Airport and for the outstanding rating. We're absolutely delighted to know you had a stellar experience with us. We hope you'll return soon for another wonderful stay.

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good clean stay
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Brandi, it's wonderful to hear that your stay at Hilton Garden Inn Reagan National Airport was satisfactory and spotless. We take great pride in maintaining a clean environment for our guests. Looking forward to having you with us again.

10/10 - 훌륭해요

Lashunda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this hotel was more then what i expected and would book here again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Lashunda, your kind sentiments are truly appreciated! It's splendid to learn that the Hilton Garden Inn Reagan National Airport surpassed your expectations. We can't wait to welcome you back for another memorable stay.

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Sharon, we're thrilled you enjoyed your stay at Hilton Garden Inn Reagan National Airport. We appreciate you taking the time to post a score. Your satisfaction means everything to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Seriah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish I could remember the girls’ names that assisted me with my check-in they were so awesome and friendly. My entire stay here was very enjoyable. I would recommend this hotel to anyone and will definitely try to stay here when I return in the future. The rooms were very clean and smelled new. The parking was very convenient and easy, just remember that this is an extra fee but the convenience of it was well worth it in my opinion.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Seriah, thank you for recommending the Hilton Garden Inn Reagan National Airport. Your commendation of our amiable team members at the front desk is much appreciated and we're delighted they made your check-in process an enjoyable one. We're also glad you found the cleanliness and fresh scent of our rooms to your liking, and that you found our parking facilities convenient, despite the additional fee. We're earnestly looking forward to your future stays with us.

2/10 - 너무 별로예요

Abimael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I stayed here for a weekend.. we paid $33 each night to use their parking garage which is the only option and our car was stolen from their lot. We were told there wasn’t any cameras and they did absolutely nothing about the crime/inconvenience. We took the hotel shuttle to the airport to rent a car, the driver told us that many others have experienced their cars being broken into & stolen. They don’t have any type of security, they don’t care about you, your safety or your things. So if you value any of that DO NOT STAY HERE. God forbid what else could happen to anyone else because of their negligence.
답변 제공: Customer Service 님, 2024년 2월 27일
Abimael, in all the years that this hotel has been on this site, over 50 years, there has never been a car theft, or a related issue. However, we have had a couple of very recent problems. We are certain that your case was reported to the insurance company, in spite of the signage posted throughout the garage, “User Assumes All Risks”. We are in an urban setting which creates unique challenges; however, the staff conducts a variety of random walk-throughs throughout the day and night. We are presently looking into a new garage arm system due to this very recent issue. Please do not believe that we are doing nothing about the situation, nor what the driver stated about this happening to “many others” as it has not. We do sincerely care about all of our customers and are taking proper measures. Please do reach out directly, if you have any additional questions or concerns.

2/10 - 너무 별로예요

Siyu

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom sink is very small and there is no place to put things. My toiletry bag can only be placed on the toilet seat. The water in the basin is either very cold or boiling. The bathing area is outrageous. The shower head is terrible and the water flow is small. Moreover, the bathing area does not have an enclosed bathtub or steps. As soon as I took a shower, water flowed into the bathroom and bedroom, and my shoes were soaked. The bed was very bad, and the pillows were uncomfortable and very soft. The quilt was a sheet plus a comforter, not the kind of quilt cover plus comfortor. When I fell asleep, the sheets would run away, and I would sleep directly on the comforter. The duvet cover or sheet was not changed, even I request them to change. Then, the USB socket on the bedside table did not work. I took out the charging that I brought with me, but the socket also had no power. . . It can only be used by a socket far away from my bed.
답변 제공: Customer Service 님, 2024년 2월 28일
Siyu, we regret to hear about the inconveniences you faced during your stay, specifically concerning the bathroom amenities and sleeping arrangements. Constructive feedback is valuable in helping us work towards improving our guest experience. It's disconcerting to learn that our team members did not adequately address your concerns regarding bedding and power outlets; rest assured, we'll look into these areas of concern. Your feedback will serve as a guide for necessary improvements and we hope you'll consider giving us a chance to provide a better experience in the future.