외관

홀리데이 인 알링턴 앳 볼스턴, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 398개" "
평점 8 - 좋아요. 1001개 이용 후기 중 359개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 123개" "
평점 4 - 별로예요. 1001개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 48개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
무난하고 좋은 호텔
대체로 무난한 숙소였다. 가족과 함께 지내기 나쁘지 않았으며 아이들도 만족했다.
답변 제공: Don C 님, 2018년 4월 24일
Thank you for taking the time to post your review. I am happy to read that you and your family had a comfortable stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족함
호텔 프런트 직원들이 매우 친절함 호텔 위치는 워싱턴 외곽에 있으나 근처에 지하철역이 있어 시내로의 이동이 크게 불편하지 않음 호텔 객실은 크고 청결하였음 호텔 주변에는 편의 시설이 거의 없음 전반적으로 만족함

10/10 - 훌륭해요

HWISANG 님, 인천, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
업무 출장을 위한 최적의 호텔입니다.
지하철 Metro에서 가까운 곳에 위치하고 있으며, 차를 렌트할 경우 호텔에서 나가면 바로 고속도로로 연결됩니다. 주변에 관광명소는 없고, 워싱턴 시내까지 지하철을 타고 다시 나가야 합니다. 뉴욕에 비해서는 조용한 편이며, 시내까지 연결해주는 셔틀버스도 운행합니다. 우리는 출장 일정이 촉박해서 이용하지 못했지만, 한번 이용해 보시길 권합니다.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed the stay. Staff reacted fine to problem with key card and door, but this was an annoying, repeated problem.
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Joseph,Thank you for sharing your experience. We're glad you enjoyed your stay overall and that our staff responded well to the key card and door issue. However, we apologize for the inconvenience caused by this repeated problem. We are actively working on improving our key card system to prevent such issues in the future. We hope to welcome you back soon for a smoother experience at Holiday Inn Arlington At Ballston.

6/10 - 괜찮아요

katelyn 님, Southfield

2024년 4월에 2박 숙박함

4/10 - 별로예요

Ming-Hsuan 님, Cupertino

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The facilities are rather old. For example the elevator, carpet, and doors… not worth the room rate
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Ming-Hsuan,Thank you for sharing your feedback with us. We appreciate your honesty and are disappointed to hear about your observations regarding our facilities. Our team takes great pride in providing a comfortable and enjoyable experience for all our guests, and we will work to make improvements. We hope you'll give us another chance to exceed your expectations in the future.

10/10 - 훌륭해요

laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo está muy fácil seguro y limpio
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Laura,Thank you for your positive review! It's our priority to provide a comfortable and secure environment for our guests. We look forward to welcoming you back soon for another seamless experience!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant stay
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Richard,We're delighted to hear about your pleasant experience at Holiday Inn Arlington At Ballston! Providing a comfortable stay for our guests is always our priority, and we're eager to welcome you back for another enjoyable visit.

6/10 - 괜찮아요

Jill

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

4/10 - 별로예요

April

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the hotel were very friendly and helpful, but the hotel itself is not clean and the walls are paper thin. It's a great location in a safe, walkable area.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear April,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team and fantastic location were the highlights of your stay, we are distressed that the same cannot be said about our accommodations and appearance. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back and change your perceptions.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
Overall nice place. Could use updating and some maintenance.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Ashley,It's always a pleasure hearing from our guests. Thank you for choosing Holiday Inn Arlington At Ballston, and we'll keep your suggestions in mind as we continuously update our property for our great guests. We're thrilled you enjoyed your visit, and we hope to see you again soon.

10/10 - 훌륭해요

Imani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable stay
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Imani,Thank you for the five-star review! We're happy to hear you had such a cozy stay with us at Holiday Inn Arlington At Ballston, and we hope you'll visit us again soon.

8/10 - 좋아요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area and price. Hotel is showing wear and tear for its age, but most likely reflected in the price. Besides, it’s a great area to get out and the metro is a short walk away.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Bradley,Thank you for sharing your experience with us! We are grateful for your positive feedback about our location and affordability. Your perspective regarding our visual appeal is also greatly appreciated as we strive to improve our facilities. It was a pleasure having you stay at Holiday Inn Arlington At Ballston, and we look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Syrita 님, smyrna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Syrita,Thanks for choosing Holiday Inn Arlington At Ballston. Our team is pleased you had an enjoyable stay at our hotel. It would be our pleasure to welcome you back!

10/10 - 훌륭해요

kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Condition pleasurable experience.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Kevin, Thank you for your positive feedback! We're thrilled to hear that you had a pleasurable experience and thoroughly enjoyed our property. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!

2/10 - 너무 별로예요

barry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Key security system not operationall over entire holiday weekend. Very minimal staff working at hotel. This was particularly problematic when fire alarm was set off shortly after 6.00 am on Sat morning. One guy on duty untrained & overwhelmed by situation. Policy re room cleaning not communicated at check in. Last time I’m staying at a Holiday Inn. Score 1 out of 10.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Barry,Thank you for sharing your concerns regarding our key system and the disturbance you encountered. Our team is committed to ensuring guest safety and satisfaction, and we will work to improve these aspects of our guest experience. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Christopher

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Ibrahem

출장 여행
별로예요: 숙박 시설 상태 및 시설
The property was not clean , our room was not clean either. Broken bathtub, broken sink. This is the last time I will stay in this property.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear Ibrahem,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy checkin
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Maria,Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here if you have other options
The condition is really poor, the door slam like crazy, the vending machines don’t work, lights are flickering. The front desk people is pretty unfriendly too, overall bad experience.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise and upkeep as well as for any disappointment with service. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

4/10 - 별로예요

Walter

별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Fantagsia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Love the desk person lastnight she was very helpful and friendly the room was veey comfortable and clean
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Thank you so much for the high rating. We're so happy to know that our clean, comfortable accommodations and our team's attentive service were the highlights of your visit. Please consider coming back to join us again soon.

2/10 - 너무 별로예요

Evelyn

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Faulty elevators that didn’t work. Had a panic attack every time. Also their cards don’t work to open the door, a worker had to come up with me!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Evelyn,We sincerely apologize for the inconvenience you experienced with our elevators and card access during your stay. Your safety and comfort are paramount, and we will take steps to address and resolve these issues to ensure they do not happen in the future. Your feedback is invaluable, and we appreciate your patience. We hope you'll give us another chance to provide you with a smoother and more enjoyable stay in the future.

4/10 - 별로예요

Gwendolyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I cant believe that this is a 3 star hotel. The room smelled bad, and the staff refused to move us. The TV was totally broken with red lines through the screen. The bath was unusable, with no drain plug. The bed covers were way too thin and we had to get extra blankets.
답변 제공: General Manager 님, 2024년 1월 9일
Dear Gwendolyn,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service and bedding as well as for any issues with the bathroom and TV. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Met my expectations for cleanliness , comfort and convenience at a reasonable price for the area.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
On behalf of the Holiday Inn Arlington At Ballston team, thank you for staying with us and for your review! We're elated that our clean, comfortable accommodations and great value were both highlights of your visit. We hope to welcome you and your family back the next time you're in the area!

6/10 - 괜찮아요

Kai

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

RAFAEL STALIN

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

BAOYU 님, Nanning City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
性价比还不错
답변 제공: General Manager 님, 2024년 1월 9일
Dear Baoyu,Thank you for the excellent review of your recent stay at Holiday Inn Arlington At Ballston. We're glad you enjoyed your time with us and our exceptional value. It would be our pleasure to host you again in Arlington, so come back soon.

2/10 - 너무 별로예요

Bob

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You should not be including this dump with surly staff on your website.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Bob,It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 - 훌륭해요

Hart

2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

heidy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad service no support
It was not clear that you had to be 21 to be let in and they would not refund neither one of two reservations. We had no place to stay as a result. There should be a box that needs to be checked that you are of age so that buyer knows ahead of time.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Heidy,Thank you so much for your comments. We're sorry to hear that you didn't have a good experience with us and that our policies caused any inconvenience. Please know that notice of our minimum check-in age can be found online for our guest's convenience before booking. In addition, for all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will consider giving us another chance in the future.

6/10 - 괜찮아요

Nour

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room had a broken thermostat. The staff moved us to a different room the thermostat was functioning to adjust the temperature but the fan switch was broken and could not switch it from high low mode. This room did not have a microwave but had the machine using capsules but no tea capsules were available/provided.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Nour,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 - 훌륭해요

Eduardo

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Eduardo,We are grateful for your perfect rating. It pleases us to know that you had a nice stay with us. Please visit us again in the future.

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스
Good price. No extras.
Super easy to check in and park. Extremely helpful desk staff. Lots of take out and delivery options nearby. We got Chinese food in less than half an hour. Nice and quiet. Later check out time (noon). Roomy room. Downers: mattress too soft, no extra blankets or pillows. You have to pay extra for breakfast. The place is very clean but also cheap looking and worn.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Ann,Thank you for sharing your comments with us. We are glad to know that you appreciated our helpful staff members, easy check-in process, and peaceful atmosphere. However, we will take your concerns regarding our bedding into consideration. Thank you, and we hope to have the opportunity to show you an even better visit in the future.

8/10 - 좋아요

Irvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mimi was great at the front desk. Great attitude and charismatic
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Dear Irvin,Thank you for your great review. At Holiday Inn Arlington At Ballston, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Mimi to give her the recognition that she deserves. She will be delighted to hear your kind words! It was a pleasure having you here, and we hope you return soon.

2/10 - 너무 별로예요

Michael

2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Shani

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Lynnette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Cory 님, Auburn

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Edgar David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean near everything
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Edgar,We take great pride in keeping our property in top-notch condition, and your recognition is greatly appreciated. It was a pleasure to host you at Holiday Inn Arlington At Ballston, and we look forward to your next stay!

10/10 - 훌륭해요

Cristhian Julián

2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Kimberley

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very run down. No coffee available. There was one coffee pod in our room. The elevators looked like a they'd been trashed and our bathroom had seem better days. Overall the place needs a makeover.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Kimberley,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're sorry for any inconvenience you encountered while you were here. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed. We appreciate your feedback and wish you safe travels ahead.

8/10 - 좋아요

Steven

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wouldn’t stay here in future
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Dear Steven,Guest satisfaction means everything to our team, so we're surprised and saddened to hear you won't stay with us in the future. To better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We're grateful for your time and wish you safe and happy travels.

10/10 - 훌륭해요

Paola

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jose 님, Bryan

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Alysia

가족 여행
좋아요: 청결 상태
Disappointing
I did not receive the room I ordered. And the TV didn't work. I came to relax and enjoy but it's not really possible when you don't receive what you paid for and the room is not functioning condition. Thankfully the staff was amazing and very polite and helpful, but still the room was just not up to standards
Not working
Didn't work the entire stay
Not a luxury king as reserved
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Alysia,It's great that our friendly staff pleased you; however, we sincerely apologize that our accommodations failed to hit the mark with you. Your voice has been heard, and we will keep your feedback in mind as we make changes. Thank you for allowing us to host you, and we hope you have safe and pleasant travels.

4/10 - 별로예요

Pamela

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Stay Elsewhere
I’m from the area. We were there for a funeral to honor my dad as a retired Arlington Co. police officer. My sisters wedding reception was held in your hotel 30 years ago. The young lady who check us in was very sweet & friendly. The rooms left a lot to be desired. We had several rooms booked and I don’t think the bathrooms have been redone since my sisters wedding reception! The ceilings in the showers had major water leaks, one room the tub was leaking horribly and the sink in my room looked like the sink and counter were coming apart. Not stopped drain either. A little disappointed in the fact that there’s no continental breakfast or even complimentary coffee for guests. I hate to say it but, out of 10, I’d give this hotel maybe a 4. My sisters door to her room was so bad, they had to literally slam it to get it to close (wake up everyone!) My mind was exhausted, otherwise I would have taken pictures.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Pamela,The issues you raise are important to us. While we're glad you felt welcome upon arrival, we apologize for any concerns about the condition of the property. We'll keep your comments in mind for future improvements, and we hope you'll consider staying with us again should you be back in the area.

2/10 - 너무 별로예요

Krystal

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

DAHIRIA 님, Arlington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear Dahiria,Thank you for your five-star rating. We're glad you had a good experience with us and look forward to your next visit to Holiday Inn Arlington At Ballston!