"We arrived at 6pm and were given a subpar room looking at hvacs and brick eventhough I paid for an upgrade. When I went back to the front desk, I was told that they were experiencing a system outage and that I would have to wait until 8 to get another room... Seriously!! I was in town for 1 night and just wanted to unwind after a long day being with family for a funeral.
The next room given to us clearly hadn't been cleaned after the prior guest so back to the lobby we went. The front desk agent gave us an "upgrade" for our troubles and our next room was a corner room. The room had tech issues with the lighting but, at this point, we were too frustrated and tired.
I expected more from this hotel, especially given the rating, but it missed the mark by a long shot. The room was very basic and small compared to 90% of the hotels I've stayed at in DC, and I've stayed in at least 10+ from 3 -5 star. The beds weren't comfortable either.
If you are looking for a 5 star experience, stay somewhere else. The only plus about this hotel is it's proximity to the white house. The food in their restaurant, Vue, is delicious, but the drinks are overpriced, in my option. Be prepared to pay around $30 for a drink. The one I had lacked depth and didn't even give me a buzz."
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