외관

더 세인트 레지스 워싱턴, D.C. 여행 후기

5 out of 5
더 세인트 레지스 워싱턴, D.C.
923 16th St Nw, Washington, DC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 644개 이용 후기 중 430개" "
평점 8 - 좋아요. 644개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 644개 이용 후기 중 42개" "
평점 4 - 별로예요. 644개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 644개 이용 후기 중 15개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

yeon ho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

SEUNGMIN 님, 한국 부산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아이들을 위한welcome gift 까지 준비되어 있어 장거리 지친 여정에 기분이 좋았음

10/10 - 훌륭해요

Maha 님, San Jose, CA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent all around.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Dear Maha, We are glad you had a great experience at our hotel. We love what we do, but being recognized for a well-done job is always excellent! Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We hope to host you again soon here at The St. Regis Washington, D.C.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Madonna Aoun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel and the service was impeccable. The rooms were a little small. Overall, I would greatly recommend it.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Madonna, Thank you for sharing your positive experience with us! Although you were not entirely satisfied with the room size, we are pleased you enjoyed your stay and loved the hospitable service you received from our team. Your recommendation means a lot to us, and we look forward to welcoming you back to The St. Regis Washington, D.C. in the future. Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Elias Assaly General Manager 님, 2024년 1월 31일
Dear Justin, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for the excellent rating. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate you for acknowledging our dedication. It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 - 훌륭해요

frank

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear frank, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had an enjoyable stay at The St. Regis Washington, D.C. We'd love to host you again someday for yet another unforgettable visit.Allow me, Elias AssalyGeneral Manager

8/10 - 좋아요

John

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear John, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at The St. Regis Washington, D.C.. We look forward to welcoming you back on your next visit.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Kelly

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Kelly, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to The St. Regis Washington, D.C.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Kerry

2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Kerry, We are delighted you enjoyed your stay at The St. Regis Washington, D.C. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Celeste 님, Wilmington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You're not going to have any problems here. Everyone was so well orchestrated.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 23일
Dear Celeste, Thank you for your glowing review of The St. Regis Washington, D.C.! We're delighted to hear that your experience was seamless and well-orchestrated. Providing exceptional service is our top priority, and we appreciate your positive feedback. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place is fantastic. Staff very helpful.
2023년 11월에 1박 숙박함
답변 제공: Elias Assaly General Manager 님, 2023년 11월 13일
Dear Paul, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for mentioning how much you enjoyed our hospitality. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate the acknowledgment of our dedication.It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

4/10 - 별로예요

JOSE LUIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: General Manager 님, 2023년 11월 12일
Dear JOSE LUIS , Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Sally

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel with excellent customer service. Would stay here again in the future!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Sally, It was a pleasure having you as our guest at The St. Regis Washington, D.C., and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Allow me, Elias AssalyGeneral Manager

6/10 - 괜찮아요

SAMUEL

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear SAMUEL, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Allow me, Elias AssalyGeneral Manager

8/10 - 좋아요

Irina

The room was not clean enough
2023년 10월에 1박 숙박함
답변 제공: Elias Assaly General Manager 님, 2023년 10월 8일
Dear Irina, It was a pleasure receiving your nice rating for The St. Regis Washington, D.C. Inviting, immaculate, and spotless accommodations are essential for every guest; therefore, we apologize for any oversight in your room. We will immediately address this with our associates, and we appreciate you bringing this to our attention. We hope you will give us another chance to exceed your expectations on your next visit to D.C.Allow me,Elias AssalyGeneral Manager

6/10 - 괜찮아요

Elizabeth

2023년 9월에 1박 숙박함
답변 제공: Elias Assaly General Manager 님, 2023년 10월 14일
Dear Elizabeth, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 - 훌륭해요

sakiyah

2023년 9월에 3박 숙박함
답변 제공: Elias Assaly General Manager 님, 2023년 9월 30일
Dear Sakiyah, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for the excellent rating. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate acknowledging our dedication.It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 - 훌륭해요

Azza

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent
2023년 8월에 2박 숙박함
답변 제공: Elias Assaly General Manager 님, 2023년 9월 5일
Dear Azza, On behalf of our associates, thank you for the generous review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us and found everything excellent. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me,Elias AssalyGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Concierge was not helpful or responsive; doormen were constantly not present to help with luggage; only one elevator was working
2023년 8월에 2박 숙박함
답변 제공: Elias Assaly, General Manager 님, 2023년 8월 29일
Dear Guest, Thank you for letting us know about your experience with the concierge team. We are devoted to providing extraordinary and seamless experiences for our guests; therefore, we regret to learn we did not meet these expectations. Your feedback is precious to us, and we hope you will accept our sincere apologies. We would welcome another opportunity to show you the exquisite hospitality we are known for providing on your next visit to the area.Allow me,Elias Assaly,General Manager

10/10 - 훌륭해요

Bobby

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful Staff Everyone is so nice and very helpful.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear Bobby, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for mentioning how much you enjoyed our hospitality. Evaluations like these inspire and motivate our team to continue delivering exquisite service. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate the acknowledgment of our dedication. It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 8일
Dear Stephen, Thank you for rating your stay at The St. Regis Washington, D.C. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Allow me, Elias AssalyGeneral Manager

4/10 - 별로예요

JINYA

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 5일
Dear JINYA, Thank you for rating your stay with us. We aim to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Bobby

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, definitely going to stay there again
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 3일
Dear Bobby, Thank you for the excellent rating of our hotel. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me,Elias AssalyGeneral Manager

6/10 - 괜찮아요

Madhu

좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 26일
Dear Madhu, We appreciate you taking the time to leave your rating and are happy if you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Jill

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 24일
Dear Jill, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Washington, D.C. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Marco

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A block from the White House. Staff couldn’t have been more pleasant and helpful. Beautiful hotel. Try to get breakfast included otherwise it is expensive.
2023년 6월에 5박 숙박함
답변 제공: General Manager 님, 2023년 6월 19일
Dear Marco, Thank you for the excellent review of our hotel, The St. Regis Washington, D.C. It was a pleasure to welcome you with flawless service, and we are pleased you could take advantage of our impeccable downtown location, only two blocks from the White House and moments from the city's top attractions. We are delighted you enjoyed everything we offer. We hope you will come back to see us soon.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Marianna

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mattress and pillows were not good enough for the hotel quality.
2023년 5월에 4박 숙박함
답변 제공: General Manager 님, 2023년 5월 24일
Dear Marianna, Thank you for your review of our hotel. We are pleased to know your overall stay was good, and we also appreciate knowing where we can improve our guest experience. We are sorry that the mattress and pillows did not meet your expectations, and we will share your feedback with the appropriate individuals. We hope you will consider a return visit so we can show you we are passionate about crafting a meaningful and flawless experience for each of our valued guests.Allow me,Elias AssalyGeneral Manager

10/10 - 훌륭해요

Cuixia

좋아요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Dear Cuixia, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at The St. Regis Washington, D.C. We hope to have the pleasure of doing so again on your next visit to our city.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Louis

Different type of review from others on here. My CC information was stolen and used to make an unauthorized reservation at this hotel. I contacted the hotel about the fraud and the front office personnel were fantastic. Front office manager was super responsive, communicative and treated the matter with urgency. Matter was fully resolved. Due to the staff's high professionalism, I would to stay here any time.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 6일
Dear Louis, Thank you for taking the time to share your feedback about your experience at The St. Regis Washington, D.C. We apologize for any inconvenience caused by the unauthorized reservation and are pleased to hear that our front office personnel were able to promptly resolve the matter for you. It's wonderful to know that their high level of professionalism and our exquisite service made a positive impression and that you would be happy to stay with us again in the future. We look forward to welcoming you soon!Allow me, Elias Assaly,General Manager

10/10 - 훌륭해요

mehboob

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Over all excellent service.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 3일
Dear mehboob, It was a pleasure having you with us at The St. Regis Washington, D.C. Thank you for highlighting our exceptional customer service. We are passionate about creating a hospitable and authentic atmosphere, and we appreciate your remarks recognizing our dedication. Thank you for being our guest, and we hope to welcome you back for another memorable stay.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Rodney

출장 여행
좋아요: 청결 상태, 객실의 편안함
Really good
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 23일
Dear Rodney, Thank you for being our valued guest at The St. Regis Washington, D.C. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Evaluations like these inspire and motivate our team to continue delivering exquisite service. We hope you will choose us every time your travels bring you to our nation's capital.Allow me, Elias AssalyGeneral Manager

8/10 - 좋아요

Norbert 님, Silver Spring

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanness and breakfast service. Missed the butler service which was available during my last stay...
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 18일
Dear Norbert, On behalf of our associates, thank you for the lovely review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved our well-maintained property and breakfast. However, we are sorry for your disappointment with no butler service. We will review your feedback with our team. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really elegant and a true classic
2023년 3월에 4박 숙박함
답변 제공: General Manager 님, 2023년 4월 7일
Dear Ian, Thank you for your recent stay at The St. Regis Washington, D.C. We are delighted you had a great experience throughout our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Michael

2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 20일
Dear Michael, Thank you for being our valued guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The St. Regis Washington, D.C., and we look forward to welcoming you again soon.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Courtney

2022년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 20일
Dear Courtney, Thank you for the great review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Marcello

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A unique hospitality experience. Old World Charm two blocks from the White House! Loved every aspect. This is not a modern sterile place, you will sense history and old charm everywhere you look.
2023년 3월에 3박 숙박함
답변 제공: General Manager 님, 2023년 3월 7일
Dear Marcello, Thank you for the excellent review of our hotel, The St. Regis Washington, D.C. It was a pleasure to welcome you with flawless service, and we are pleased you could take advantage of our impeccable location, only two blocks from the White House. We are delighted you enjoyed everything we offer. We hope you will come back to see us soon.Allow me, Elias AssalyGeneral Manager

4/10 - 별로예요

Benjamin

2023년 3월에 3박 숙박함
답변 제공: General Manager 님, 2023년 3월 7일
Dear Benjamin, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 1일
Dear David, Thank you for staying at The St. Regis Washington, D.C. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Allow me, Elias AssalyGeneral Manager

2/10 - 너무 별로예요

Lloyd

출장 여행
좋아요: 청결 상태, 객실의 편안함
Old and Dank
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 12일
Dear Lloyd, Thank you for taking the time to evaluate your stay with us. We are truly sorry your visit was anything but exceptional. We never want a guest to leave with such an impression of us, and if given the opportunity, we would have loved to address every concern you had during your stay. We hope you will consider giving us another chance to provide you with the impeccable hospitality and accommodations you deserve every time you choose our hotel.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Patrice

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property
답변 제공: General Manager 님, 2023년 1월 20일
Dear Patrice, Please accept our gratitude for posting fantastic feedback about your stay at The St. Regis Washington, D.C. It is nice that you enjoyed your time with us, and our facilities and service worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Allow me, Elias AssalyGeneral Manager

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible service.
답변 제공: General Manager 님, 2022년 12월 25일
Dear Mark, Thank you for being our valued guest at The St. Regis Washington, D.C. We are pleased you enjoyed our hospitality. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate the acknowledgment of our dedication. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Allow me, Elias AssalyGeneral Manager

2/10 - 너무 별로예요

Kelly

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
O
답변 제공: General Manager 님, 2022년 12월 7일
Dear Paul, Thank you for your fantastic review of The St. Regis Washington, D.C. We are delighted to know you loved every aspect of our hotel. We look forward to welcoming you back the next time you are in the D.C. area.Allow me, Elias AssalyGeneral Manager

4/10 - 별로예요

Victoria

별로예요: 청결 상태
I booked this for one evening as the rest of my stay was booked @ the Ritz Georgetown. Exterior of hotel is stunning and the lobby is what you would expect from an older St Regis. Upon check in, I was told I had been upgraded. I had already booked a King room. There was a line to check in as only one person at the desk. Upon entering, it was a small double room. I had to bring my belongings back downstairs, wait in line for other people to check in to then let the concierge know of the mistake. He then reissued keys to another room. Upon entering that room, there was no upgrade, it was the room I had booked online. After settling in, I showered (pressure was wonderful). I went to move a hand towel from the sink and realized it was sopping wet. When I picked it up, it was full of toilet paper covered in mouth wash. I was really grossed out and upon further inspection realized there were wrappers in the bathroom trash can. I called down to the front and no one seemed that concerned or grossed out. I asked multiple times if the room had been cleaned as I was then worried about the bed. Didn't offer to move me to another room and were pretty cavalier. Said maybe turn down service had accidentally left it....They sent a house keeper up who was very kind but 30 mins later. She cleaned the bathroom and then told me to check the bed to make sure it was clean. The whole experience left me feeling really grossed out. Needless to say, I was happy to have not booked my entire trip there.
답변 제공: General Manager 님, 2022년 11월 8일
Dear Victoria, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Allow me, Elias AssalyGeneral Manager

6/10 - 괜찮아요

ANTOINETTE

출장 여행, 가족 여행
좋아요: 청결 상태
The hotel is very historical and beautiful; however, it needs updating. The pillows were too big and the carpets made my allergies worse. The staff was very nice at reception and our stay was pleasant I just wish it was a little more modern. We also had afternoon tea at the hotel. The young lady that helped us, Gaby, was very dry. We asked for a second table because everyone else that was already seated had larger ones or two small tables and she immediately declined. We asked to switch to a larger table that was open and she also said no because it was reserved. We stayed an extra hour and the table we asked to be moved to never became occupied. Since we paid $200 for tea, we expected a little extra effort. This was our first and last time at this hotel.
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 26일
Dear ANTOINETTE, Thank you for taking the time to evaluate your stay. It was great to read about the enjoyable aspects of your visit. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Allow me, Elias AssalyGeneral Manager

6/10 - 괜찮아요

Elder

좋아요: 청결 상태
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

William

2022년 9월에 1박 숙박함

8/10 - 좋아요

Alexander

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and staff. The rooms are nice but a little dated and our room had one shower towel with rip in it and another with mascara on it. We were put on a very long hold when requesting to speak to the manager but it was eventually resolved by getting new towels. Overall the property is a beautiful but slightly dated.
2022년 9월에 2박 숙박함

4/10 - 별로예요

Nuno

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
We wait over 2 hours for our room to ge ready . The hotel smelled like old .
2022년 9월에 1박 숙박함

8/10 - 좋아요

stacey

2022년 8월에 2박 숙박함