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아메리카스 베스트 밸류 인 웨스트 컬럼비아 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 웨스트 컬럼비아
714 South Columbia Drive, West Columbia, TX

이용 후기

6.6
평점 10 - 훌륭해요. 111개 이용 후기 중 26개" "
평점 8 - 좋아요. 111개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 111개 이용 후기 중 22개" "
평점 4 - 별로예요. 111개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 111개 이용 후기 중 20개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

jozie

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 19일
Hi jozie,We apologize for falling short of your expectations during your recent stay. If you could provide more details about your experience, we would appreciate the opportunity to address your concerns and improve our services. Please feel free to share any specific feedback so that we can better understand how to make things right. Thank you for your feedback, and we hope to have the chance to restore your confidence in our hotel.

10/10 - 훌륭해요

Mercedes

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was an over night trip and arranged with distant close by. Should we be around the same area again, I would stay there again.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 27일
Hi Mercedes,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that your overnight trip was satisfactory and that you would consider staying with us again if you're in the same area. We appreciate your positive comments and look forward to welcoming you back for another comfortable stay in the future!

4/10 - 별로예요

Susan

2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 30일
Hi Susan,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would like to understand more about your concerns. If you have specific details or suggestions for improvement, please feel free to share them. We strive to provide the best possible experience for our guests, and we appreciate your input.

10/10 - 훌륭해요

Amanda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean! Extremely nice!
2023년 4월에 1박 숙박함
답변 제공: sanjay 님, 2023년 6월 15일
Thank you so much

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very clean. The blankets were old, but I bring my own blanket anyway. The microwave and fridge worked great. The ac was was nice and cold. The ice machine was out. But there’s a sonic right next door. It was a quiet area. I enjoyed my stay and suggested it to my friends. I will definitely go there again.
Nice clean room.
Easy get in shower. 
Clean
Nice hot shower
Pool area looks inviting. 
Pool was clean.
2022년 12월에 1박 숙박함

4/10 - 별로예요

Tracy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived at 7:30pm checked in I asked for the Wi-Fi passcode that I had to pay extra for even through it is advertised as free Wi-Fi I was told they did not have Wi-Fi to provide. Very disappointed after paying extra for it. Shower was not clean. Advised the front desk and was told cleaning would take place between 10-11am. Shower head was nasty with buildup and there was NO HOT water. Other than that the beds were ok
답변 제공: Guest Relations 님, 2022년 12월 24일
Dear Tracy,You deserved our very best, and we sincerely apologize for letting you down. It's always our goal to provide a comfortable stay alongside friendly and helpful service. Your comments will be discussed internally so we can seize these opportunities for improvement. We know that we can deliver a better experience, and it's our hope you'll join us again in the future so we can prove it.

2/10 - 너무 별로예요

Zriyah

2/10 - 너무 별로예요

Arionna

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never returning !
I booked a room there over the weekend the 9-11th I get there to check and and the man behind the desk tells me that they pretty much gave my room away so you telling me me and my friends almost didn’t have any where to sleep because you guys gave our room away that mind you I booked in advanced very unprofessional I booked for a reason not for you to just give our room away .
2022년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 12월 20일
Dear Arionna,Please accept our apologies for the misunderstanding about your reservation. While this is never our intention, sometimes third-party reservations fail to sync with our systems. Nonetheless, we hope your time in West Columbia was well spent, and we hope for a future opportunity to change your lasting perceptions of our hotel.

8/10 - 좋아요

Syreeta

2022년 12월에 1박 숙박함

4/10 - 별로예요

chelsea

2022년 11월에 1박 숙박함

4/10 - 별로예요

Teresa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worthless waste of time
We booked they hotels.com for a ground floor wheelchair accessible, one king, non-smoking. Website showed 7 still available when I booked. I received a confirmation. We arrived to site to be given a 2nd floor room. I refused, no elevator, no access for wheelchair. Had to stay ground floor, 2-Queen beds. My husband couldn’t hardly stand up from commode. I had to go store & buy toilet lift. Dead bugs lined the outer wall on the floor. Bed had a very bad slope to the middle. Miserable stay.
2022년 7월에 1박 숙박함
답변 제공: sanjay 님, 2022년 8월 24일
Sorry for inconvenient. we are really apologize that happened next time please call Hotel straight we will be taking care thanks

8/10 - 좋아요

charles

좋아요: 청결 상태, 직원 및 서비스
2022년 6월에 1박 숙박함

8/10 - 좋아요

Gilberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok. I booked a non smoking room but they didn’t have one available so I had to get a smoking room.
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Elizabeth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me están cobrando doble El hotel audio
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 15일
Dear Elizabeth, Thank you for your feedback. Please let our team know about any issues while you're with us so that we can properly address these matters as necessary. That being said, reservations made through third-party don't always include taxes and fees, which may have resulted in some confusion. We suggest reaching out to the site you booked with, as they will best be able to assist. That said, we'd be happy to help if you would like to give us a call.

8/10 - 좋아요

Jennifer

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hair dryer did not work but they did bring one that worked.
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

ANDREW

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Stay
Beds were dirty had hair under sheets and stains and burn holes in blanket's in a non-smoking room. The bathroom had dead bugs in the bath tub. Had a really dinge smell to the room as well. TV did not work. By far the worst hotel I have ever stayed at. I chose this location because it was cloee to the event we need to be at early the following morning but I should have just stayed further.
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Lorett

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service started bad from the beginning of the stay. I reserved a king size bed and got two queens. They were sold out of king size beds but never communicate with me in regards to the situation. We stayed in the double bed and told them when a king size bed was available to let me know took them 3 days for that to happen. The room was suppose to be non smoking but smelled like smoke and the nighbors were smoking weed the smell was horrible. The bed had bugs and the shower curtin was dirty. I had to disinfect everything. We had to stay there due to work and the choices were limited.. cleaning needs to improve and pest control is needed. Oh and a maintence on the refrigerador too. Needs improvement especially since workers like me stayed there due to work we at least want a decent clean room to sleep in after a long day of work.
2022년 4월에 4박 숙박함

6/10 - 괜찮아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The bed was good, but the towels were too small and thin. The shiwer curtain did not keep water from getting on the floor.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, quiet location and the management was helpful and friendly.
2021년 11월에 1박 숙박함

4/10 - 별로예요

Kimberly

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not enough parking.. beds were very old and nasty . No mattress protectors.. rust all in bathroom. The place needs updated and cleaned up . I would never recommend anyone staying here.
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Dani

좋아요: 직원 및 서비스
2021년 8월에 2박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very neat and clean. Nothing fancy but clean and comfortable. Not cheap but
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

So humid the floors were wet 24/7
2021년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 10일
Thank you for taking the time to give us some feedback. We're sorry for any unpleasant humidity. Should you be in the area again, we would be grateful for another chance to welcome you and demonstrate our true value.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me Myself and I
Nice relaxing
2021년 7월에 2박 숙박함

6/10 - 괜찮아요

Joi

2021년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Location
Room was very nice and had just been remodeled. Location was perfect even if it had been in a large town. Management on site and was very observant and helpful. They were remodeling the upstairs when I stayed. Great place to stay. Hoping Covid restrictions lift soon so we can go back to getting some breakfast when staying.
2021년 5월에 1박 숙박함

8/10 - 좋아요

Andrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They do the bare minimum just to make money
The rooms looked to be updated , towels were small and well used , we asked for water and they would not supply one bottle, had to park way down at the end as the owner parked his car at the front , they used the covid excuse not to serve anything for breakfast, they also used the covid excuse not to have the swimming pool open. I guess they are going to milk the covid deal as long as they can to benefit themselves financially, The hotel was full . The Indian owners were growing a garden in the back of the hotel beans and other vegetables. Hope they figure out one day that only making money should not be the end reward of having a business. It would be nice if customer service came back into play, The lady cleaning the rooms was buying water bottles with her own money to give it to the guests.
2021년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was here for a funeral they where very nice The staff was very nice polite and very helpful
2021년 4월에 1박 숙박함

8/10 - 좋아요

Marvell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

Billy

출장 여행
2021년 1월에 3박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
It was relaxing
2021년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I signed up for a non-smoking room, king and got a very smoky double bed.. when pursued, finally got the non-smoking room, king I asked for; but was giving key card to wrong room and told they were out of rooms initially.
2021년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 3월 2일
We love hearing from our guests, so thank you for taking the time to share your experience with us. Please accept our apologies for any mixup that occurred at check-in. We're glad that we were able to get this settled, but your frustration is understandable. Your remarks will be used to improve, so we hope that you will join us again in the future for a stay that better represents our true value.

10/10 - 훌륭해요

Tabitha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No breakfast as advertised
2021년 2월에 1박 숙박함

2/10 - 너무 별로예요

Tonya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Earl 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great and the bed was comfortable. I enjoyed my time there.
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

Delricka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

출장 여행
별로예요: 직원 및 서비스
Hotel clerk gave me a entry card to a occupied room!! This was a very unsafe situation that could have ended up in a very bad way!! The staff needs to have a better practice on that issue!!
2020년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 3월 2일
Dear Joseph, Thank you for telling us about your experience. We are deeply sorry for the mishap with your room assignment and can assure you that this is not common. We will immediately look into this and do our best to prevent it from happening again. On behalf of our entire team, we wish you all the best going forward.

8/10 - 좋아요

Harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BETTER TOWELS
2019년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Texas fun.
This facility was very clean. The personnel were friendly and helpful. I definitely would recommend this facility.
2019년 6월에 3박 숙박함

4/10 - 별로예요

Robert A. 님, Sulphur

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Desperately needs renovating
Desperately needs renovating. Walls, doors, fixtures are pealing and stained. Furniture is cheap. Kept as clean as you can keep deteriorating stuff. Won’t stay at this one again.
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was close to my house and food and shopping..............
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Gary and Lucy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 2박 숙박함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nicest hotel in West Columbia
The hotel has undergone a recent renovation of the rooms and lobby and was done relatively well. The hand towels were stained and should be replaced.
2019년 3월에 2박 숙박함
답변 제공: GM 님, 2019년 3월 15일
sorry for inconvenience we going taking care about the problem

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 4박 숙박함