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라마다 바이 윈덤 웨스트 멤피스 여행 후기

2.5 out of 5
라마다 바이 윈덤 웨스트 멤피스
2003 East Service Road, West Memphis, AR

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 231개" "
평점 8 - 좋아요. 1000개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 205개" "
평점 4 - 별로예요. 1000개 이용 후기 중 147개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 120개" "

6.8/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Dorothy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Everything was great room was nice and clean
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Dorothy,Thank you for leaving us a perfect rating. We are glad that our high standards of cleanliness and accommodations made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back for another great experience.

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Lyn

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were roaches in the bathroom. The lampshade was held together with clear packing tape. The walls are thin. There were stains on the pillows.
답변 제공: General Manager 님, 2024년 3월 20일
Dear Lyn,We're concerned to hear about the issues you encountered, including the condition of the amenities in your room. This feedback is invaluable as it highlights areas requiring immediate attention and improvement. We are committed to addressing these concerns promptly to ensure our accommodations meet the high standards our guests expect and deserve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

4/10 - 별로예요

Lisa

가족 여행
별로예요: 직원 및 서비스
The stay was terrible the room was cold called front dest to fix the heat he came and did nothing the mattress was old and warmed down you could feel the springs in the bed. At the bottom of the refrigerator was rusted my check out time was at 11am but they were forcing me to leave at 10:30 I had reservations for smoking but they gave me a non smokers room would never go back
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Lisa, We are sorry to hear your stay with us fell short of your expectations, especially regarding our service and accommodations. We strive to ensure our guests have a comfortable, welcoming visit, and we regret you felt otherwise on this occasion. Rest assured, we appreciate you sharing your feedback as we work hard to make the appropriate changes and enhance our guest experience. We wish you well.

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk was niece
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Sheila,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.

10/10 - 훌륭해요

Les

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Michel 님, Longview

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Amanda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon we we walked into our room there were multiple roaches walking across the table. We never got a refund from Expedia, even though the lady at the front desk said she would make sure we were refunded. Do NOT go to this hotel.
답변 제공: General Manager 님, 2024년 1월 8일
Dear Amanda,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at the hotel, at your earliest convenience, so that we can connect with you and discuss your stay further.

2/10 - 너무 별로예요

Mara 님, Juarez

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly and accommodating! Beside the door handle being loose and it hard to get in and out, the room was nice and met our needs for an evening after a full day and night of travel. Mentioned the handle to the front desk and he said they would have maintenance come fix it the next day since it was late a night. Overall very satisfied!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Jennifer,We loved having you with us at Ramada by Wyndham West Memphis. Our team will be thrilled to be recognized for their hard work and ability to resolve an issue you encountered. Thank you so much for the review. We can't wait to welcome you back again in the future. Happy Holidays!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Kimberly,With just one word, you've brightened our day at Ramada by Wyndham West Memphis! We're glad your stay was pleasant. Many thanks for your excellent rating, and we hope you'll come back!

6/10 - 괜찮아요

Jacob

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would stay again
It was easy to tell that it had been months since our room had been used or cleaned. But that was not much of a problem. The lighting was awful and the shower water pressure was " Military-Grade" for sure. But at least it had a Bible in the nightstand.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Jacob,It was a pleasure hosting you on your trip! We apologize for the state of the room and the water pressure issue. We will let the maintenance and housekeeping staff know so that they can get onto this to fix it for you. We hope to get the chance to give you the service that you deserve on your next trip to Memphis!

8/10 - 좋아요

Dwayne

출장 여행

8/10 - 좋아요

Orris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Price was fair/reasonable. Breakfast was fine. Looks pleasant in lobby & outside but rooms, at least my room on first floor, #117 I think - across from door leading into parking lot. Needed some updates in bathroom incl. painting.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Orris,Thanks for your feedback and suggestions. Our team will follow up with your comments and correct them accordingly. We appreciate your review, and we look forward to having you visit again the next time you are in Memphis.

10/10 - 훌륭해요

Ashlie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

otis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
decent room. quiet
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear John, Thank you for taking the time to leave a review. We're delighted to hear that you had a quiet and comfortable stay in our hotel. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Lakevia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Water was brown and very dirty. Couldn’t shower because of this reason and the heater didn’t work properly in the room. Was super cold the entire night
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Lakevia,Thank you for your feedback. We're very sorry to learn about the issues with the water and heater in your room, and we sincerely apologize for the inconvenience. Please rest assured that we've shared your comments with the appropriate staff members to ensure improvements are made immediately. Thanks again, and we'd love another chance to impress you.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Kimberly,Thanks for being our guest at Ramada by Wyndham West Memphis. It's lovely to hear you had a great stay! Come back soon!

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Ok
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear John, Thank you for your feedback. We appreciate your stay and hope to provide you with an even better experience in the future.

8/10 - 좋아요

Alexis

Nice people
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Alexis,Thank you for your kind words. We're glad you felt welcome while you were here, and we look forward to your next stay at Ramada by Wyndham West Memphis!

6/10 - 괜찮아요

SARBJIT 님, SILVER SPRING

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked their breakfast, pricing and staff. However, it does not match the Ramada's name as the property is in shambles. This place needs a serious remodeling. There is old paint peeling off the ceilings, maybe it is old asbestos. Carpet is nasty, all the furniture is old and grungy. It needs to be replaced. Beds need to be replaced.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 25일
Dear Sarbjit,While we thank you for being our guest and are happy you enjoyed a delicious breakfast and our wonderful staff, we are sorry you had a disappointing visit overall. Our team is always working to improve our offerings, so we will be sure to share your concerns. We're grateful for your time and wish you safe travels.

10/10 - 훌륭해요

nena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It is a quet motel. It is clean. My heat/air did not work in my room
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Nena,It's so good to hear that you enjoyed our peaceful atmosphere and dedication to cleanliness. We're glad you had an overall fantastic experience, and we appreciate your feedback regarding the air conditioning and heat in your room, as it aids our constant growth and improvement. That said, we hope to welcome you back to Ramada by Wyndham West Memphis soon for an even better experience.

4/10 - 별로예요

Taran

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was old and in need of some work. It looks newer but more like lipstick on a pig.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
Dear Taran,Thank you for your feedback. We're glad you noticed some of our updated features, but we're disappointed that the overall experience didn't meet your expectations. We aim to offer an experience that goes beyond surface appeal, and we're committed to doing better.

6/10 - 괜찮아요

randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice thing you could walk to another hotel and have a limited meal
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Randy,Thank you for sharing your feedback with us. We're pleased you found us conveniently located. Your input regarding our culinary offerings is appreciated and will be discussed. We hope to continue improving our services to meet your expectations during your next visit.

4/10 - 별로예요

Chanette 님, Joliet

가족 여행
별로예요: 청결 상태
It was not rite n the service was bad never will stay there again the phone was not working n the air was not working niether it was horrible.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Chanette,Your feedback is invaluable to us, and we regret that you encountered issues with the phone and air conditioning. We will address these issues promptly to ensure a more enjoyable experience for our future guests. We hope you'll stay with us in the future, allowing us the opportunity to provide you with a more satisfying experience.Sincerely,Ramada by Wyndham West Memphis

10/10 - 훌륭해요

Phil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the low price, friendly staff, and the clean room and bed. It met and exceeded all my expectations for a good nights rest. and I loved that it was an "easy-on-and-off the highway location" to get on to business the next day. The free breakfast waffle would have been perfect with more protein options like boiled eggs, or bacon, etc..
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Dear Phil,Thank you for sharing your experience at Ramada by Wyndham West Memphis. We are thrilled you enjoyed our affordable rates and friendly team. We are especially pleased to have exceeded your expectations for a good night's rest. Your suggestion regarding breakfast is greatly appreciated, and we will certainly consider it for future improvements. We look forward to the opportunity to welcome you back again soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

4/10 - 별로예요

Neal

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This motel is old and is not being maintained. The mattress was old and lumpy------the room was less than clean, the breakfast was very marginal, and the front desk lady was less than friendly. Never again !!!!!!!!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Neal,Though we are an older building, we do our best to maintain a high level of comfort. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. In the future, please don't hesitate to bring any concerns to our team; we know we have what it takes to impress you and look forward to doing just that!

8/10 - 좋아요

Mary

2023년 10월에 1박 숙박함

8/10 - 좋아요

Michel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pour cette gamme de prix je m’attendais à pire. L’hôtel est très correct. Le petit déjeuner est suffisant. Accès facile au nouveau Casino
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Dear Michel,Thank you for your recent stay with us! We're so glad you enjoyed our convenient location and tasty breakfast. It would be an honor to welcome you back the next time you're in Memphis!

8/10 - 좋아요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Ramada is on access road. I felt safe here. The property is dated, but the room was very clean (especially the bathroom) without any bad smells that you sometimes hear about. The room was large, and the bed and pillows were comfy. The other furniture was dated such as the chairs and tables. The fridge was very clean and the ice maker worked perfectly. The hot breakfast was good, especially the gravy. The chairs in the breakfast area are worn out and need to be replaced. This is fine for the price and area.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Stacey,Thank you for choosing Ramada by Wyndham West Memphis to host your stay. It is great to hear that you enjoyed our delicious breakfast options and that your room was clean, spacious, and comfortable. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We only stayed one night. The property is old and the rooms are musty. But the room is clean and sheets are clean. The lady at the front desk was helpful and polite.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Daniel,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated clean accommodations and friendly staff, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our team. It would be an honor to welcome you back to our hotel the next time you're in town.

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great Location
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Frank,Thank you so much for taking the time to share your thoughts with us. We're thrilled our fantastic location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 - 훌륭해요

A'Leyua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

justin

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Abelardo

2023년 10월에 1박 숙박함

8/10 - 좋아요

Vonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Glenn

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Likishia

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was ok could’ve been cleaner I could sit on the toilet see dust and dirt on cracks and on wall toilet had hair on top. Had to clean bathroom before use it wall by bed look like paint plated on wall phone did not work in room all lamps were dirty and rusty looking refrigerator had a foul odor ironing board had so many dirt spots couldn’t iron on it
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Dear Likishia, Thank you for taking the time to leave a review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

2/10 - 너무 별로예요

Ieasha

연인과의 여행
별로예요: 직원 및 서비스
The air in room is hot room not cool at all
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 24일
Dear Leasha, We sincerely regret to hear that your stay wasn't comfortable. It's essential for our guests to feel at ease, and we truly wish your experience reflected that. Your feedback provides valuable insights as we constantly aim to enhance our guest experience. Please know we're here to make things right and hope you'll consider giving us another opportunity in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Francisco

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Requiere remodelacion, sucio
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 14일
Dear Francisco,Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better experience.

2/10 - 너무 별로예요

Kelley

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Everything was HORRIBLE; I booked two (2) rooms and there was mildew in the bathroom, terribly stained carpet, stained walls, raggedy and chipped furniture.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Dear Kelley,Please accept our sincerest apologies for the issues you encountered during your stay in our hotel. We want to assure you that we do engage in deep cleaning processes and we appreciate you informing us of a need to address our housekeeping policies and procedures. We're grateful for your time and wish you safe travels.

10/10 - 훌륭해요

Vanessa

2023년 8월에 3박 숙박함

8/10 - 좋아요

Nataly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Allen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The whole experience was generally very good. The receptionist and check-in was pleasant and easy. The room was very clean and comfortable. The room as well as the hallway, elevator, etc., were somewhat worn and needed refurbishing, but it was acceptable for such a good price.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Allen,We take pride in offering clean, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for your suggestions for improvement. Please come see us again the next time you're in the area.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It needs a face lift. The stay was quiet the room was mostly clean. One hair in shower. Staff was friendly and helpful.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Michael,We were happy to provide you with quiet, welcoming accommodations, and we appreciate your suggestions for improvement. If you're in the area again, we hope you'll come back to see us.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Clarissa 님, Mcallen

Need clear
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Dear Clarissa,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.