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Reviews of Red Roof Inn PLUS+ West Palm Beach

2.5 out of 5
Red Roof Inn PLUS+ West Palm Beach
2421 Metrocentre Boulevard, I-95 at 45th Street, Exit #74, West Palm Beach, FL

Reviews

6.0
Rating 10 - Excellent. 222 out of 1001 reviews" "
Rating 8 - Good. 182 out of 1001 reviews" "
Rating 6 - Okay. 190 out of 1001 reviews" "
Rating 4 - Poor. 169 out of 1001 reviews" "
Rating 2 - Terrible. 238 out of 1001 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Dane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Recordo, Rediresponse Specialist on May 28, 2024
Hello Dane, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Rafael Ramos

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got charge a 30 dollar fee for checking in. Had to pay cash because they didnt know how to ring it in the system.
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 28, 2024
Thanks for sharing your feedback with us, Rafael. The team at our Red Roof Inn PLUS+ West Palm Beach was saddened to see that we failed to provide you with a satisfactory stay. You stated that you got a 30 charge at check-in and that you had to pay cash, which hindered your stay. Please feel free to follow up on this with the property or your booking source to be best assisted with this.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sleeping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a room next to some very noisy individuals who stayed up until almost 5am yelling. So it was very hard for me to sleep. Other than that the room was clean and the staff was nice and welcoming.
Stayed 1 night in May 2024
Response from Samantha RediResponse Specialist on May 27, 2024
Dear Sleeping,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST PALM BEACH. I am happy you were pleased with our clean rooms along with our nice and welcoming staff. However, you indicated the noise disturbance from the other guests yelling hindered your experience. Please accept our sincerest apologies on their behave. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you are completely satisfied. Thank you again for sharing your feedback and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof Management RediResponse Specialist

2/10 Terrible

Moises, Aguadilla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty.Never been on a room so dirty. Never coming back.
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on May 9, 2024
Dear Moises, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ West Palm Beach. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room which hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.Thank you again for sharing your experience with us and we wish you all the best in your future travels. Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Never got to stay
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on May 9, 2024
Dear Miranda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent encounter at the Red Roof Inn PLUS+ West Palm Beach. It's truly disheartening to read that you did not stay with us, resulting in your 1/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Nicole

Stayed 1 night in May 2024

6/10 Okay

Roxane

Disliked: Cleanliness, staff & service
No one to clean your room don't worth the price
Stayed 2 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 29, 2024
Dear Roxane, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay we recommend that you communicate all issues to our front desk staff, so they are able to have your concerns addressed. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Roxane

Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 27, 2024
Hello Roxane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Darwin

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 10 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Apr 18, 2024
Hello Darwin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Juan

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty smell bad the floor an bathbroom was durty
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 17, 2024
Thank you Juan, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concern you mentioned regarding the cleanliness of the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Lourdes M.

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the dirtiest hotel I’ve been. Mind you I knew not to expect a 5 class hotel, not even a 3 starts hotel , but I was at least expecting a clean place. The bathroom was dirty, dirty floor, the bathtub was not clean, old and raggedy appliances. Each room had a horrible smell, like moldy , stinky, dusty . It was bad
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 17, 2024
Hi Lourdes,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hallways smelt like mildew and the room smelled like smoke really bad. We could not even stay because the smell affected my asthma so we had to leave and find somewhere else.
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Rachel. I am sorry that your experience did not meet your expectations. You stated that the smoke smell in the room and the poor hallway smell hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Nellie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we enter the hotel lobby was a strong smell, bad smell. The floor was dirty specially in the bathroom.
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 8, 2024
Dear Nellie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. Please accept our sincerest apologies for the hotel lobby that had a bad smell and the lack of cleanliness of the floor especially for the bathroom. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

adalberto

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on Apr 1, 2024
Dear Adalberto,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

MICHAEL

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
rooms were not very clean and had to change one of the two due to extensive smoke smell, and was supposed to be a non smoking facility, it was not for sure
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. You indicated that you were unsatisfied with the cleanliness of the room and the odor of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 25, 2024
Hello Brenda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Davalda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I i didn't like was the shower head has no water pressure
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Dear Davalda,Thank you for your participation in our guest survey after you experience with us at the RED ROOF PLUS+ WEST PALM BEACH. We appreciate your almost perfect scoring. However, you did not like that the shower head had no water pressure. Please accept our apologies for any inconvenience caused. Feedback from our guests is always welcome as we seek to continually improve.Thank you for your feedback. We hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Karen, Riva

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a Red Roof Plus property - pictures on website very misleading - was charged for early checkin and because we left at 4am - the front desk was not manned so we were charged $3 a day to use the safe - that we never touched. Not a safe location - would not recommend to ANYONE!
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 18, 2024
Dear Karen, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST PALM BEACH. I am sorry that your experience was less than ideal due to the mentioned situation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024
Response from Oshane RediResponse Specialist on Mar 17, 2024
Dear Jeanette, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ WEST PALM BEACH regarding the great service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

Thomas W

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A red roof inn is a basic, no frills hotel. Nothing wrong with that if you are just looking for a place to lay your head...if you need as lot of amenities, red roof should not be your choice. I would have give this location a higher rating, but we found this facility to be pretty sketchy because many of the hotel "guests" appeared more like they were full time residents. I would note the staff was very friendly and helpful and there is security on site. It served out purpose for this quick trip to Palm Beach
Stayed 2 nights in Mar 2024

10/10 Excellent

Demetris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Mar 17, 2024
Hello Demetris, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennie

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible. As we pulled up, that should have been my first clue. People standing right outside their door smoking. My husband walked u to our room and the cigarette smell was so bad we couldn’t stay. When we asked for another room the lady said all the rooms smell that way. I wish there could be some way to tell when a hotel has more long term occupants than overnight guests. There was a definite “vibe” around the property that this was there hangout. Would absolutely NOT recommend
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Mar 16, 2024
Hi Jennie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

ein

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 17, 2024
Hello Ein, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Palm Beach we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Safe neighborhood.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 15, 2024
Dear Bruce,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ WEST PALM BEACH. It's great to see you enjoyed your stay, resulting in a 5/5 score. We're also happy you found the neighborhood in which we reside to be safe. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jessa

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The facility was not cleaned and had a very bad odor. There was not a feeling of safety upon entering.
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 14, 2024
Dear Jessa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. Hearing that you felt unsafe with us was saddening to read. I'm sorry to hear that you encountered unclean conditions and a foul odor. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Karen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We came early, only had 1 room available, offered me to check it out, it smelt of smoke they sprayed. The smell got worse and when sitting on bed there were little bugs around When we arrived someone had had his car stolen We packed up and left. Front desk people were lovely ...hotel not so much especially for the price.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Thank you, Karen, for writing to us about your recent stay at our hotel RED ROOF PLUS+ WEST PALM BEACH. I am happy you were pleased with our lovely staff. However, we are utterly disappointed to learn that you encountered the insects you reported and the distasteful situations you described during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and I'll bring these matters to management's attention for further review and to work with the specialists to ensure everything is as it should be. We at Red Roof truly value your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
West Palm Beach's, Red Roof Inn was the perfect location, amenities ( swimming pool ), clean and a short walk over to the delicious, Cracker Barrell. Reviews being read, raised some doubts. The management , Mr. Edgar Belmonte and staff extends their desire to make a stay very comfortable. The accomdations are comfortable and pleasant. The pool is perfect for a good workout and a blast of sun. Easy access to a highway, the best health care at St.Mary's Medical Center, beach ⛱️ ( 15-20 mins.), good food and fun. Thank you !
Stayed 7 nights in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Hi Paul,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ West Palm Beach with us. It was so rewarding to see that we earned your 5/5 score. You even shared some heartwarming highlights of your stay, such as our staff extending their desire to provide comfortable stays and our location being perfect for your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Bruce

Traveled with partner
Room was small and not well maintained.
Stayed 4 nights in Feb 2024
Response from Red Roof Management on Mar 9, 2024
Thanks for sharing your feedback with us, Bruce. The team at our Red Roof Inn PLUS+ West Palm Beach was saddened to see that we failed to provide you with a satisfactory stay. You stated that the room was small and poorly maintained. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jennifer, Shelburne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Mar 5, 2024
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Tamika

Liked: Staff & service
Disliked: Cleanliness
There was roaches inside the hotel room.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 1, 2024
Hello Tamika, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ West Palm Beach. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 2, 2024
Hello Jeanette, The staff at the Red Roof Inn PLUS+ West Palm Beach and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not really sure
Unfortunately the hotel was not in the best condition that I expected. It definitely needs more attention to detail when it comes to cleaning and maintenance.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 1, 2024
Hello Leslie, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ West Palm Beach. We are sorry you did not have a 100% satisfactory experience during your last visit with us. You indicated you were unsatisfied the upkeep of the hotel and it's cleanliness. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Your comments help us to see where we need to improve they will be taken into consideration as we strive to continuously improve the quality of our services.For your future stay at red roof please continue to share your feedback with the front desk, if you do not get a proper resolution don't hesitate to let us know via post stay feedback. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christy

Stayed 3 nights in Feb 2024
Response from Olivia RediResponse Specialist on Mar 1, 2024
Hello Christy, The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 29, 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Stephany

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 29, 2024
Hello Stephany, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Cyrus

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not well kept and ventilated
Front desk service was great. However, the rooms smelled like urine and mold.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 27, 2024
Hello Cyrus, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the possible odor of the room and the mold you highlighted. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Red Ruff Inn!
The only positive thing I can say is the desk clerk was very nice. The hotel should be called the, “Red Ruff Inn”. The rooms were very run down, bugs scattering across the floor and there was a bad stench in our room. Needless to say I will never stay there again!
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 27, 2024
Dear John, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ West Palm Beach. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very nice. However, I was saddened to read that your stay fell short of your expectations due to the upkeep of the hotel not being to your liking, the possible lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Bailee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Nothing cra6 fancy but clean- well taken care of good staff.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Bailee, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the hospitality of our staff. It's great to see you enjoyed your stay, resulting in a 10/10 score. We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 Okay

deborah

Traveled with family
Liked: Cleanliness, staff & service
It is a tiered property but clean.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Deborah, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ West Palm Beach strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of the room, prompting your 3/5 score. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid property - A bit dated
Initial room was very mushy smelling. Was moved without issue. Everything was clean and worked. As normal in this category of hotel, the room could have used some TLC. Other than an elavator, not sure why it is a Red Roof Plus
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Corey,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ West Palm Beach. It's truly disheartening to read that you were displeased with the odor of the room however, I am glad that you were moved to a clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Property conditions & facilities, room comfort
DNR when you complain
The rooms are dirty I saw 3 people complaining 2 actually checked back out. There’s mold. They put me in a room with a broken bed. And when I complained the manager proceeded to put me on the DNR list
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 21, 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Elizabeth. I am sorry that your experience did not meet your expectations. You stated that the dirty rooms and the discoloration mentioned, along with the broken bed and your other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property and their management team.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

tanaurean

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Non smoking room smelled like smoke. Hair was in the bed
Response from Linton Rediresponse Specialist on Feb 19, 2024
Dear Tanaurean,Thank you for telling us about your recent visit to RED ROOF PLUS+ WEST PALM BEACH. I was disappointed to read that the uncleanliness of your bed and the smell of smoke in your room were the downsides of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

8/10 Good

casey

Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 20, 2024
Hello Casey, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Ferhana

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Hello Ferhana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

6/10 Okay

DAVID

Disliked: Cleanliness, amenities
A bit in the dingy side. Clean room. Property in general needs to be updated. For $125/night it did the job.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF PLUS+ WEST PALM BEACH appreciate your 3/5 score. I am happy to hear your room was clean and our hotel met your needs. However, you indicated that the upkeep of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

8/10 Good

Sidney

Nice property good atmosphere
Stayed 5 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 18, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WEST PALM BEACH. Sidney, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel and good atmosphere. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sidney, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 17, 2024
Dear Randy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ West Palm Beach. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel did not seem well taken cared for
Stayed 3 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 16, 2024
Dear Shannon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. We are disappointed to read that you mentioned that the hotel was not well taken care of. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff and they helped with every need that I had .
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 16, 2024
Dear Henry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. I am happy to read that you found the staff to be very pleasant and that they helped you with everything you need. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jordan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgrace of an establishment. Tremendous staff making the best out of horrible conditions to work in. Should not be available on Expedia.
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 15, 2024
Dear Jordan, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the establishment and the staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your review and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist