Find hotels near West Trail, Oberwolfach from ₩126,098

"We were hesitant to write a review of our experience staying in this hotel, however i feel this must be known for future guests if they are considering staying in this hotel. We were told on the day of arrival that they don't have hot water, and heating system has broken down. We were also told we were the only 2 guests in the hotel. The owner of the hotel replied he doesn't know when this will get fixed and most likely will be after we leave. We found it hard to believe, as a running business this cannot be fixed as soon as possible, or fixed on the same day. We endured 3 nights and 4 days showering with cold water. There was no heating system and we were given a portable heater only. On our last day we were leaving, we learned he was expecting guests with a young family arriving the same day. It was clear from that day we felt fooled and cheated by the owner for purposely turning the heating system off as we were the only 2 adult guests there in the whole hotel. We thought to ourselves surely the guests with young children will require hot water and heating. After reading the most recent review its seems obvious our thoughts were right, the owner can't be bothered to turn on the water heating system for us because we are only 2 adult guests, maybe to save money. There was no mention of no hot water or heating system from the young family so i would assume it was turned on back for them, very dissapointing for us and in a way has spoilt our stay."

"Unfortunately our prepaid reservation from several months ago was not known the to staff working the reception. Our party had hiked to the this location (all day hike) and was turned away. The hotel did find another available accommodation with a different property in another town and drove our party there - however would have to pay all over again, and none of the amenities important to us. The staff was not friendly and also could not communicate with Expedia. They ended up ensuring some kind of accommodation but this cost our party a lot of time (including additional hiking the next morning), and unnecessary stress. No effort has been made to offer reimbursement. The Expedia team has been very empathetic and tried to help but that didn’t help that this put a dent into an otherwise fun weekend"