"Overall relatively clean. The furniture had a lot of damage and the drawers were mostly broken. The elevators at this property are very slow and since the building is split between 2 hotels the waits are very long. "
"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned.
By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard.
We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards.
The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays.
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If you and your partner need a romantic vacation, we've got just the ticket. Couples choose West Village for its theater scene and restaurants. You might want to spend some time strolling hand in hand through the natural surroundings with a visit to Hudson River Park, Christopher Park, or Leroy Street Dog Run. Whether you'd like to watch the sunset from your balcony or enjoy a candlelit dinner, you can pick from 10 hotels and other lodging options in West Village to make for the perfect getaway.
How many romantic hotels will we be able to find in West Village?
Expedia has 10 romantic West Village hotels for you both to enjoy.
What is there to do in West Village?
There's nothing better than seeing a new place with your sweetheart, so consider checking out all that West Village has to offer. If you and your partner are interested in sampling the local food and drinks, you'll love West Village for its bar scene and array of dining options. You might consider a visit to Bleecker Street, Stonewall Inn, or 51-53 Christopher Street.
What's the best way to get to West Village and around town during my romantic getaway?
These transportation options in West Village might help your romantic trip go off without a hitch: Book a flight to LaGuardia Airport (LGA), which is the closest major airport, located 7.4 mi (11.9 km) away. Local metro stations include Christopher St. - Sheridan Sq. Station and 14 St. Station (7th Ave.).