Find hotels in Western Ridge, Crozet

"Parking was easy and available. Check in was not so good. The hotel has a sign and on their website that states check-in is 3pm. We arrived at 4pm and they did not have a room for us nor could they even check us in. Three other customers were also told to wait for a room. They would not offer us a different room. We had to wait in the lobby until we reapproached the desk to check again on if a room was available. It was very inefficient and frustrating. "

"Z"

"I requested to have by reservation be changed to one night ahead of the original date. To have done so my $130 a night room wash going to be penalized with $130 charge. I was not going to pay double for the room; therefore it set empty costing me $130. No I am not happy!"

"Very cute, clean, and convenient to UVA."

"Great room, great location, great breakfast."

"The hotel is a very nice facility that is well located. Great rooftop restaurant and bar and adjoining coffee shop. My only issue is that the model is unclear: it’s got a high-end look but attempts to have a hands-off, all online check-in experience. It’s unclear if the people on the lobby are empowered front desk staff or security personnel. "

"Staff"

"Great!"

"n/a"