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스토니브룩 모텔 & 로지 여행 후기

2 out of 5
스토니브룩 모텔 & 로지
1098 Profile Road, Franconia, NH

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 268개" "
평점 8 - 좋아요. 1000개 이용 후기 중 378개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 186개" "
평점 4 - 별로예요. 1000개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 74개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Heather

좋아요: 직원 및 서비스
The staff were friendly. The area is beautiful! Loved the brook in the back and low traffic area . Perfect for the peace and quiet we needed to get away.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 18일
Hello Heather, we are glad that you liked our place. As a family owned business, providing a warm and peaceful experience to our guests is our utmost priority. The brook and surrouding area looks even better in summer/fall :) We would love to host you again on your next visit

10/10 - 훌륭해요

Joelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great, affordable hotel in Franconia. An easy drive to Littleton or Bethlehem, and/or to places further north. Sweet staff, free breakfast, and spacious rooms.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Thank you Joelle for your review. We are thrilled to know that you enjoyed your stay with us. As a new family owned we are trying our best to serve our guests with comfort and love. Your kind words are encouraging for us. We look forward to hosting you again when you are in this area.!

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are under new management. We fo uh and the new owners to be exceptional. They went out of their way to accommodate us.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello James,Thank you for your feedback. We are glad that we could help you. We look forward to welcoming you in summer/fall season.- Stonybrook Management Team

8/10 - 좋아요

S

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
We are glad you enjoyed your stay with us. We look forward to hosting you again.

6/10 - 괜찮아요

Milva

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine for the price. Breakfast that was included was disappointing.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Thank you Milva for your feedback. We acknowledge the feedback and will work on improving it for our future guests. We look forward to hosting you again

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Isu 님, 2024년 3월 22일
Emily, Thank you for staying with us.

4/10 - 별로예요

Douglas

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was not pleased
2023년 12월에 2박 숙박함
답변 제공: Isu 님, 2024년 3월 8일
Douglas, Thank you for your feedback.

8/10 - 좋아요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was the perfect spot for a quick getaway to see the ice castles. Visited in the winter and wished they would have lit the fire in the lodge because it would have been the perfect spot to hang out. Overall it was great spot!
2024년 2월에 2박 숙박함
답변 제공: Isu 님, 2024년 3월 8일
Vicki, We're thrilled to hear our location was perfect for your winter getaway to the ice castles; your feedback about the lodge is noted, and we're glad you overall had a great experience!

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly service and very nice room for the price
2024년 2월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 26일
Edward, We're delighted you enjoyed our friendly service and found the room very nice for the price. Thank you for your positive feedback, and we look forward to hosting you again!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 26일
Thank you Mark for staying with us.

2/10 - 너무 별로예요

Francisco

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged for the nights as soon as we checked in.. first person talking a shower had some hot water.I took one after cold water.The sink was not in the bathroom .so if you used the bathroom had to go into the bedroom section to wash so you could wake up the person sleeping in bed.shower was filthy no atm machine no ice manager got me a bag of snow in a bag..I told the managerand not one thing was adressed.
2024년 2월에 2박 숙박함
답변 제공: Isu 님, 2024년 2월 26일
Francisco, We apologize for the inconveniences you experienced during your stay. Your feedback is important, and we're sorry for the issues with hot water, bathroom layout, cleanliness, and the lack of amenities. We appreciate your patience and will address these concerns to improve our services. Thank you for bringing it to our attention, and we apologize for any disruption to your stay.

4/10 - 별로예요

Kimberly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The section we stayed in was very outdated. You can hear every little noise. Our door was broken and could easily be opened with a credit card. The area is beautiful and its unfortunate because its in a great location
2024년 2월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 26일
Kimberly, We appreciate your feedback and apologize for the issues you encountered during your stay. We take your concerns seriously and will work to address them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

4/10 - 별로예요

Jacob

2024년 2월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 26일
Thank you Jacob for Staying with us.

8/10 - 좋아요

Gary

2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 3월 22일
Gary, Thank you for staying with us.

4/10 - 별로예요

Catherine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool is closed because the “heater” is broken but when we looked in the pool room the liner is falling off and it doesn’t look like it has been used in years. There are no games in the “game room” except a coin operated pool table. The room was not as pictured on the website. The room had a stand shower not a shower tub as pictured. The bed sheets had a blood “stain” on the fitted sheet…. Lord I hope it was a stain. Strange stains on the curtains. The contents breakfast was gross. Stale muffins. We didn’t even bother trying anything else. It was sub par at best and we won’t be going back
2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Catherine, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is essential, and we are committed to addressing these concerns to improve the overall experience for our guests. Thank you for bringing this to our attention, and we regret any inconvenience caused. If you reconsider in the future, we'd like the opportunity to provide a much-improved stay.

4/10 - 별로예요

Maria

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was barely kept up. Furniture looked like left over estate sales. Check out was at 10 and when asked if we could check out at 11 they absolutely refused. At times there was no one at the office. The entry way to the room was slushy and icy and had no salt.
2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Maria, We apologize for the inconveniences you experienced during your stay. Your feedback is important, and we'll address the issues with the property upkeep, furniture, and customer service to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Andrea

출장 여행
좋아요: 청결 상태
Great for overnight
It is a fine hotel for the basics, sleeping and showering. I was working at a ski race so I just wanted to shower and sleep. It was clean, heating system was old.
2024년 1월에 2박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Andrea, Thank you for choosing our hotel for your stay. We're glad to hear it served your needs for a good night's sleep and a shower. We appreciate your feedback on the heating system, and we'll consider ways to improve for a more comfortable experience in the future. If you're in the area again, we hope to welcome you back.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Thank you for staying with us.

4/10 - 별로예요

Martin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Grimy and run down.
Room felt grimy with nasty looking stains and spills on curtains and walls. Room smelled strong of sweet gas station coffee during the whole night; I assume one of the spills… Furniture completely worn down. Sink had been moved out of bathroom and into bedroom area where there was little to no light. Disconnected water and drain pipes still being openly visible in bathroom. Place needs major overhaul and a thorough deep cleaning.
2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Martin, We apologize for the unsatisfactory experience you had during your stay. Your detailed feedback is concerning, and we take it seriously. We will address the issues you mentioned promptly to improve the overall condition and cleanliness of our rooms. Thank you for bringing this to our attention.

8/10 - 좋아요

Vanessa

2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Thank you for staying with us.

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay wasnt bad, a decent place to rest your head. Shower is absolutely tooooo small. Need to be a lot bigger. Otherwise, not bad for the price
2024년 1월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Kevin, Thank you for your feedback. We're glad to provide a decent place to rest, and we appreciate your input about the shower size. We'll consider this as we work towards enhancing our facilities for a more comfortable stay. We hope to welcome you back in the future.

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Thank you for staying with us.

4/10 - 별로예요

Caroline

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Relatively clean but outdated building...room very poorly heated (I slept clothed) and very poorly soundproofed (I could hear everything from neighboring rooms). For lunch, it's a mini self-service and the milk for the coffee was curdled. Very little care for their customers unfortunately!
2024년 1월에 2박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Caroline, We apologize for the inconvenience you experienced with the room conditions, heating, soundproofing, and the quality of the self-service offerings. Your feedback is valuable, and we will address these issues promptly to improve our overall guest experience. Thank you for bringing this to our attention.

8/10 - 좋아요

daniel

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Thank you for staying with us.

2/10 - 너무 별로예요

Karine

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Besoin de grosses rénovations!!!
2023년 12월에 1박 숙박함
답변 제공: Isu 님, 2024년 2월 1일
Thank you for your feedback; we are actively assessing opportunities for renovations to enhance our guest experience.

2/10 - 너무 별로예요

Ishan

2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2023년 12월 31일
Ishan, Thank you for staying with us.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2023년 12월 31일
Joshua, Thank you for staying with us.

6/10 - 괜찮아요

Robert

2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2023년 12월 31일
Robert, Thank you for staying with us.

2/10 - 너무 별로예요

Joseph

2023년 11월에 1박 숙박함
답변 제공: Isu 님, 2023년 12월 11일
Thank you for staying with us.

4/10 - 별로예요

Mathilde

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool is closed, which was not advertised. The Lodge was boring because the fireplace was boarded up and the pool table required quarters to play. There was no machine for turned bills into quarters. We were so disappointed we canceled early, not wanting to stay a second night.
2023년 11월에 2박 숙박함
답변 제공: Isu 님, 2023년 11월 30일
Mathilde, We are sorry to hear that you did not enjoy your stay with us. We take your satisfaction seriously and strive to continuously improve our customer service and hotel experience. Thank you for your feedback.

10/10 - 훌륭해요

Olivier

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
great spot
2023년 11월에 2박 숙박함
답변 제공: Isu 님, 2023년 11월 11일
Olivier, We're delighted you found our place great! Thank you for choosing us, and we hope to welcome you back soon.

10/10 - 훌륭해요

Benoit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien, propre et pas cher. Nous y sommes arrêté durant un Road trip. Je vous le recommande
2023년 10월에 1박 숙박함
답변 제공: Jay 님, 2023년 11월 2일
Benoit, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

10/10 - 훌륭해요

Glen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, quiet, and convenient.
We loved this well-maintained motel with the friendly innkeeper. Convenient for us to get to biking, hiking, shopping, and dining.
2023년 10월에 2박 숙박함
답변 제공: Isu 님, 2023년 11월 2일
Glen, Thank you so much for your valued and appreciated feedback about our property. We hope that you will consider staying with us again soon so we can give you better service than before!

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keep looking
We never saw anybody just picked up our keys in the mailbox. The rooms are decorated with old, dirty, mixed matched decor and furniture. They might as well have no breakfast offered. I would find another place to stay for sure. It offers no comfort at all
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 11월 2일
Thank you for your valued feedback. We appreciate you letting us know and we are fixing the issue. We hope you will consider visiting us again so we make your stay better than the last.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Isu 님, 2023년 11월 2일
Thank you for staying with us.

8/10 - 좋아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Thanks for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Thanks for staying with us.

8/10 - 좋아요

Heather

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Thanks for staying with us.

10/10 - 훌륭해요

Lenore

2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 11월 11일
Thank you.

4/10 - 별로예요

Tim

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk person was rude and not helpful. Room was not real clean. Bath area flooring tore up and dirty. Breakfast was a joke, a nothing!! Supposedly deluxe rooms were we stayed in awhile renting 30 rooms over 10 day trip.
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Tim, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

6/10 - 괜찮아요

zao

단체 여행
clean and have breakfast
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Zao, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Thanks for staying with us.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value mom and pop inn. Older decor but clean and priced right
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Mark, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
xxx
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 11월 2일
Thank you for staying with us.

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Isu 님, 2023년 10월 25일
Thanks for staying with us.

2/10 - 너무 별로예요

Shahnoor

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sink was found clogged right after the check in. The frond desk staff responded quickly but was asking if we put something in the sink when he just checked us in few miuntes earlier. He tried for for sometime and temporarily fixed it but was still dripping. Tap water was leaking and dripping to floor. The toilet seat is very small. During the breakfast, they did not have enough foods for everybody. No one was around to refil those. I'll try to avoid this place in future.
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 16일
Shahnoor, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

8/10 - 좋아요

Phillip

가족 여행
2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 10월 16일
Phillip, Thanks for staying with us.

10/10 - 훌륭해요

Brenda L

2023년 10월에 1박 숙박함
답변 제공: Isu 님, 2023년 11월 2일
Thank you for staying with us.

4/10 - 별로예요

Chris

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We reserved three nights. Our room was not cleaned or serviced until, on the second day, we had to ask for coffee and towels. That is all that was done.
2023년 10월에 3박 숙박함
답변 제공: Isu 님, 2023년 10월 9일
Thank you for your feedback. We will be addressing your concerns.

8/10 - 좋아요

Judy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
One of the 2 beds was sloped from head to foot, and I kept sliding down in the night. It would be nice to have more breakfast items and ability to get coffee earlier. Otherwise, was clean, and we had no problems with service. Rooms were quiet.
2023년 10월에 3박 숙박함
답변 제공: ISU 님, 2023년 10월 9일
We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.