3/5 괜찮아요
Cynthia 님, Manchester Ct
25 9월 2020
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I enjoyed my stay at the Hilton, but on my early arrival and checking in, I was not aware of not being able to use the pool and the gym.
From memory the website did not indicate they were not available until the following week. It took me asking a third employee to know that information.
I was not aware of the bag breakfast until one of the female staff informed me of that. Plus I did not know until leaving that day and did not see a sign was placed there on the table. She ask me did I place an order; I said no. But inquired of why I was ask that question.
May be I should have known all of this, but it was never mentioned on checking in. Nor was any signs posted.
Covid is serious, but let the customer know how your operating in your establishment a head of time. Plus have the room cleaned after ever use. That is not sanitary to find out after exploring the town, you have to request a cleaning of your room. It still is a Hotel and cleaning should be required for the next customer.
But staff was nice and the housekeeping was Thrall.
CW from Ct.
2020년 9월에 2박 숙박함
