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Reviews of Country Inn & Suites by Radisson, Winchester, VA

3 out of 5
Country Inn & Suites by Radisson, Winchester, VA
141 Kernstown Commons Blvd, Winchester, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah Holliday on May 21, 2024
Thank you for taking the time to rate your stay with us. We strive to provide an excellent experience for our guests and enjoy hearing we have met that goal.

6/10 Okay

Alison

Traveled with family and small children
Liked: Staff & service
Booked this hotel because they had an indoor pool. Traveling with two toddlers so I thought it would be good to have them burn some energy after a long car ride. Unfortunately the heater was not working and pool was cold! Also refrigerator in room didn’t get cold enough and I didn’t feel safe keeping the food I had in there over night. Again traveling solo with two toddlers that was unfortunate because I had to stop for more snacks.
Stayed 1 night in May 2024
Response from Sarah Holliday on May 21, 2024
Please accept my apology on behalf of the hotel and staff for not meeting your expectations. Your feedback will help us to improve our service.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in May 2024
Response from Sarah Holliday on May 21, 2024
Thank you for taking the time to rate your stay with us. Please visit us again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times always good
Stayed 1 night in May 2024
Response from Sarah Holliday on May 15, 2024
Thank you for taking the time to rate your stay with us. We enjoy hearing from our returning guests. Looking forward to your next visit.

4/10 Poor

Serge, Saint-Hyacinthe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The parking and environmemt
Stayed 1 night in May 2024
Response from Sarah Holliday on May 15, 2024
Thank you for taking the time to rate your stay with us. I apologize we were unable to meet your expectations.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Highway and dining options
Stayed 1 night in Apr 2024
Response from Sarah Holliday on May 13, 2024
Thank you for sharing your experience with us and taking the time to offer an excellent review.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, friendly staff. The outdoor areas, particularly the furniture, needs attention.
Stayed 1 night in May 2024
Response from Sarah Holliday on May 9, 2024
Thank you for taking the time to rate your stay with us. I will share your suggestions with our Host.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price, comfortable beds
Stayed 1 night in May 2024
Response from Sarah Holliday on May 9, 2024
Thank you for taking the time to rate your stay with us and for the excellent rating.

6/10 Okay

Angela

Disliked: Cleanliness
Seems like this hotel always books me in the room near the stairwell when I use Expedia to book. In this case, the toilet was not very clean, and the seat was loose causing me to be pinched during the night. Overall, the room felt stale. The breakfast was mediocre at best.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 30, 2024
Thank you for taking the time to rate your stay with us. I apologize that we were unable to meet your expectations.

4/10 Poor

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks like it hasn’t been cared for in some time. Dirty linens, mold in ice machines, floors not cleaned.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on May 2, 2024
I apologize for the condition of the hotel. We appreciate your feedback and I will share with the Host.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shampoo and conditioner made my hair sooooooooo nice, I wish I asked for more and brought home!!!!!!
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 30, 2024
Thank you for taking the time to rate your stay with us. We strive to offer our guests an excellent experience.

10/10 Excellent

Mike

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was great
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 30, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

10/10 Excellent

LORNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopover on way home … very comfortable, clean, breakfast very good, hot, and staff were super helpful and friendly. Would definitely stay there again. Thanks. 😊
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 30, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback. Please visit again soon.

8/10 Good

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and comfortable.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in is fantastic! Room is immaculate. Bed seems comfy. Many restaurants are nearby.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us. So glad the front desk staff was helpful. We strive to provide an excellent guest experience.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay!
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for the positive rating for your stay. We strive to provide an excellent experience.

8/10 Good

Cheryl

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was near the 81 interstate.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us.

2/10 Terrible

Elsy

Estoy molesta con esta propiedad o con ustedes Pague por un cuarto king bed y en la propiedad me dieron un cuarto de 2 camas queen. En espera que me regresen la diferencia de mi dinero Espero trasladen este mensaje al inglés
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
I apologize for the confusion you had upon check in. Thank you for your feedback.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us. We hope you will stay again.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, friendly staff.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to provide us with your feedback and giving us an excellent rating. We strive to provide our guests with a great experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when passing through. Easy and close to the interstate
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for being a return guest. We appreciate your business and are looking forward to hosting you again.

10/10 Excellent

Sandy

The management and staff try very hard to accommodate their guest with concern, understanding, and kindness.
Stayed 7 nights in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us. We strive to provide our guests with an excellent experience.

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,restraunt walking distance
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us. We strive to provide our guests with an excellent experience.

2/10 Terrible

Shannon

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds seemed to be smaller than queen size, they were also made very unprofessionally.. in addition there was stains all over the sheets & the pillows were very outdated, used quite a bit. The floors were absolutely disgusting in both of the rooms we requested to see. I did not want my children to be playing anywhere in this property.
Response from Sarah Holliday on Apr 8, 2024
I apologize for not meeting your expectations. I have shared your comments with the Host. Your feedback will help us to improve our service.

10/10 Excellent

Marabeth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great after a long day traveling
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 8, 2024
Thank you for taking the time to give us an excellent rating. We appreciate your feedback.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk representative displays excellent customer service
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us and commenting on the front desk clerk's customer service. We strive to provide an executive experience.

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Mike

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful. Loved continental breakfast
Stayed 1 night in Apr 2024
Response from Sarah Holliday on Apr 6, 2024
Thank you for taking the time to rate your stay with us and that the breakfast was enjoyable.

8/10 Good

Lise

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in receptionist had the worst attitude.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
Thank you for taking the time to rate your stay with us. I apologize for the negative front desk experience. We strive to provide an excellent experience. I will share your comments with the Host.

10/10 Excellent

Mary Ann

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Bed was very comfortable, room clean, staff very accommodating and super breakfast excellent.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 1, 2024
Thank you for the kind comments regarding your stay. We appreciate your feedback.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 25, 2024
Thank you for taking the time to rate your stay with us and providing us with an excellent rating.

10/10 Excellent

George

Traveled with group
Liked: Amenities, property conditions & facilities
Breakfast had the usual selections. Beds comfortable and shower nice and hot. Staff very welcoming. Excellent Mexican restaurant within walking distance.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 27, 2024
Thank you for rating your stay with us.

4/10 Poor

Nadine

Stayed 1 night in Mar 2024
Response from Sarah Holliday on Apr 8, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk service (Thank you Mr Townsend). Room was as described, well appointed, and comfortable. Breakfast was fine. The hotel is conveniently located and there is a restaurant across from it.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 17, 2024
Thank you for the kind words regarding your stay with us. We strive to provide excellent guest service.

2/10 Terrible

Andrea, Scituate

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
generally run down. the staff was not there when we came in. the curtains in the room were broken. there was something wrong with the heat in the pool. no jacuzzi, as advertised. the food truck did not arrive in the morning so there was very little in the way of breakfast (and what was there presumably was leftover from the day before. The lighting in the room was harsh, giving an air of a prison cell. probably clean, but didnt feel or look like it.
Stayed 1 night in Mar 2024
Response from La'Trell Owens, General Manager on Mar 13, 2024
Our apologies that your stay was not welcoming. We had a busier week than normal, our Hot country style breakfast was a huge hit, and very busy. We are training everyday to improve. Hope we get to host you again, soon.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at many Country Inn and Suites, in many states. This one was not of the standards I'm use to. It was disgusting, stained and sticky floors. The walls were chipping paint all over. One of the queen beds had a yellow stain on the top sheet and smelled of body odor. I went to the front desk to inquire about the new room and no one was around. Tired from driving all day we slept on the beds with just the sheet which appeared, and hopefully was, clean. I later read the Google reviews and people mention the same issues and reports of bed bugs
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Please except my apology on behalf of the entire staff. I am sorry to hear that we did not meet our expectations of a wonderful stay for guests. I will share your comments with Host.

8/10 Good

Linda, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Thank you for taking the time to rate your stay.

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good value. Very comfortable bed, decent breakfast (although only apples as a fruit). A little scuffed up, but overall a very comfortable stay.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Thank you for taking the time to rate your stay. Your comments are very helpful for improving our guest service.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service
HVAC unit in room made too much noise.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 12, 2024
Thank you for taking the time to rate your stay. Your comments are taken seriously so we can keep improving for our guests.

8/10 Good

Tracey

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they had rugs in the rooms. I traveled with my 4 legged child and she is very sensitive to non rug floors.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 9, 2024
Thank you for taking the time to give your feedback. Also, thank you for your suggestion to make our four legged guests more comfortable.

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was professional and nice. The room was clean, beds were good, and the parking was convenient. The only slight negative was the t.v. picture was not as sharp as you might want. I don't know if it was the fault of the cable provider or the t.v.? This hotel is convenient to restaurants, gas, shopping, and I 81. It is a clean property and seemingly a safe area.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 4, 2024
Thank you for posting a rating. We strive to provide a positive guest experience. I am sorry the TV was not as sharp as it could have been.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a cozy atmosphere coming in. Check in was easy and the staff that I met were efficient, and polite as were the other guests. There was a restaurant to walk to for dinner and a gas station and convenient store close by for water and gas before I left. Access off the highway was easy to find. My room faced the entry ramp to the highway, but I heard very little traffic.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 4, 2024
We are delighted you enjoyed your stay with us!

8/10 Good

Gervais

Stayed 1 night in Mar 2024
Response from Sarah Holliday on Mar 27, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Mar 4, 2024
Thanks you so much for the very kind review of the recent stay at our hotel.

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent Hotel was very clean and the room’s spacious Nothing to not like
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for your kind review. It was our pleasure to provide you with an excellent stay. We hope to welcome you back soon.

8/10 Good

John

Traveled with partner
Very clean. Only con was walls very thin. No sound proofing. Could hear the entire conversation of people in next room.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 29, 2024
Thank you for taking the time to review your stay. We are glad you found our hotel clean. Please accept our apologies for any noise that disrupted your stay. We hope to have the opportunity to provide you with an exceptional stay in the future.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean property adequate breakfast and reasonable price. It rained overnight the night we were there which caused a loud drip outside our window at the end of the hotel. Reported and hotel says they’ll be fixing it . Otherwise it was a good hotel.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 16, 2024
Thank you for being our guest. We are glad you found our location convenient, our rates reasonable, and our property clean. We appreciate your feedback on how we can improve your next stay. We hope to serve you again in the future.

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah Holliday on Feb 12, 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sarah Holliday on Jan 30, 2024
Thank you for taking the time to rate your stay. We are delighted to have received a perfect 10 rating and look forward to serving you again in the future.