실내 수영장, 야외 수영장, 일광욕 의자

머큐어 쿠인다 워터스 센트럴 코스트 여행 후기

4 out of 5
머큐어 쿠인다 워터스 센트럴 코스트
40 Kooindah Boulevard, Wyong, NSW

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 665개 이용 후기 중 325개" "
평점 8 - 좋아요. 665개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 665개 이용 후기 중 61개" "
평점 4 - 별로예요. 665개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 665개 이용 후기 중 9개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Claire

2023년 12월에 2박 숙박함

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall, most things were very good. A good asset is your staff who were unfailingly helpful, friendly, courteous and welcoming. We enjoyed our room which was spacious, clean and modern. We opted for the 'eco' choice and passed on a refresh of towels during our two night stay. Best to have more towel-rails available if you're encouraging this option. And perhaps some new towels and one of the two was rather threadbare. We had two breakfasts and one dinner during our stay. The breakfasts were a 'treat' with every possible option on offer and the hot breakfast choices were varied daily - well done! We had one dinner in the dining room and this was a treat too. Danielle made us very welcome and was helpful with the menu and professionally attentive. We loved the broad range of menu options, quality and quantity of our meals and the presentation. Again, well done. On both evenings we opted for a stroll in the streets adjoining the property and this was peaceful and easy. We were a bit disappointed that we (not golfers) were not permitted access to the course pathways as we would have loved to explore more of your beautiful landscaping. Overall, a relaxing and very enjoyable stay! Thanks.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Gabriel

별로예요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Reception 님, 2023년 11월 13일
Thank you for your review.

2/10 - 너무 별로예요

Dave

2023년 10월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 13일
Thank you for your review.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A short break
From the check in to check out.the bed was so comfortable we had a fantastic sleep, the room was so relaxing, comfortable. We will definitely stay here again and recommend this place . The inside pool was beautiful to swim in , breakfast was not fantastic but good. Service was lovely in all areas.
2023년 10월에 2박 숙박함
답변 제공: Tim 님, 2023년 11월 13일
Thank you so much for taking the time to review your stay. We are so glad you had a great sleep and that you were comfortable for your stay. We hope to welcome you back at Mercure Kooindah Waters soon. Kind Regards,Tim - Assistant Front Office Manager

10/10 - 훌륭해요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 29일
Hi Tania,Thank you for the 5 out of 5 score!We hope to see you again soon.

4/10 - 별로예요

Amanda

2023년 9월에 3박 숙박함
답변 제공: Reception 님, 2023년 11월 13일
Thank you for your review.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 29일
Thanks for the great review score!We look forward to your next visit.

6/10 - 괜찮아요

Natalia

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Jake Chambers 님, 2023년 9월 6일
Hi Natalia,We are sorry to hear you did not enjoy your stay with us. I would like to know more and get some feedback from you if possible.If you get some free time please call the hotel and ask for me directly.

6/10 - 괜찮아요

Karin

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It could do with some refurbishing inside the units and outside could use a paint. Room service menu is very limited and doesn’t cater enough for veg eaters.
2023년 8월에 1박 숙박함
답변 제공: Jake Chambers 님, 2023년 9월 6일
Hello Karin,Thank you for the feedback. We apologise that your room was not up to standard.We have launched our new spring menu stating this week. Please feel free to head to our website and check it out and let us know what you think.Hope you have a good day - we hope to see you again.

8/10 - 좋아요

osamu

2023년 8월에 1박 숙박함
답변 제공: Jake Chambers 님, 2023년 9월 6일
Hello Osamu,Thank you for the good review! Please let us know what we could have done to make it a 10/10 experience.Looking forward to your next visit.

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a lovely place to stay, comfortable and spacious room.
2023년 8월에 1박 숙박함
답변 제공: Jake Chambers 님, 2023년 9월 6일
Hello Kim,Thank you for the great review!Please visit again soon.

8/10 - 좋아요

Kyungho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Air conditioning in bedroom needs to be operated by customer for temperature
2023년 8월에 1박 숙박함
답변 제공: Jake Chambers 님, 2023년 9월 6일
Hello Kyungho,Our Air conditioned rooms do have a panel on the wall so that our guests can adjust the temperature to their needs.Next time you come visit and you need assistance with it please do not hesitate to ask.

10/10 - 훌륭해요

David

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a wonderful place to stay
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Daniel,Thank you for taking the time to rate our hotel. We're delighted to see that you enjoyed your stay at Mercure Kooindah Waters Resort. We are looking forward to your next visit.

8/10 - 좋아요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The golf course looked fantastic and would love to have a round there one day.
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Ian,We appreciate your positive feedback. If you would like to come back for a visit and book our golf course we have Stay and Play packages on our website.

8/10 - 좋아요

Marina

2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Marina,We're grateful for your positive review, thank you for choosing to stay with us.

8/10 - 좋아요

Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice 1 bedroom villa in beautiful surroundings of a golf course. Well equipped and furnished except the washing machine was unusual and the shower was over the bath. Lovely bar and dining facilities, pool and tennis courts but we did not use them during our two night stay. Easy access to shopping and cafes of Wyong
2023년 4월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Raymond,Thank you for taking the time to rate our hotel. We appreciate your positive feedback. On your next return please feel free to call us to make a booking for a room with walk in showers as we have them available. We look forward to hearing from you.

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly and welcoming
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Tim,We appreciate the kind words and are delighted to hear that you enjoyed your stay with us!We look forward to coming back to visit.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Melissa,Thank you for taking the time to rate our hotel, we appreciate your positive feedback.

4/10 - 별로예요

Karissa

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not like that the shower was over a bathtub. I had to assist my elderly family member in and out of the shower due to high tub walls. One of our bath towels was so thin it was see through. The rooms were advertised as joined but they were two separate rooms with a common hallway.
2023년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Karissa,Thank you for your feedback. We apologise for the inconvenience caused by the shower being over a bathtub.For your next visit please call our hotel directly on 02 4355 5777 and speak to our reservation team to ensure we can allocate you a room with a walk in shower.Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Reservations 님, 2023년 4월 1일
Thank you so much for your great review! We hope to see you again soon!

8/10 - 좋아요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 3월에 1박 숙박함
답변 제공: Tim 님, 2023년 3월 12일
Hello Samantha,Thank you so much for the great review! We hope to have you stay here again soon. Kind Regards,Tim - Assistant Front Office Manager

8/10 - 좋아요

Gerald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is looking like it needs a little love but the indoor pool is fantastic. I also booked what I thought was a room in the main part of the hotel with a king bed but was sent to one of the other townhouses with only a queen. I had to work as soon as I arrived so didn’t notice until late.
2023년 2월에 1박 숙박함
답변 제공: Reservations 님, 2023년 3월 2일
Thank you for your review.

10/10 - 훌륭해요

Scott

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were excellent: very friendly, helpful staff
2023년 2월에 1박 숙박함
답변 제공: Zavannah Elliott - Front Office Manager 님, 2023년 3월 1일
Thank you for taking a moment from your busy schedule to share your experience! I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff. We look forward to welcoming you back to our property in the not-too-distant future.All the best,

4/10 - 별로예요

Nathan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms require major overhaul. For the amount paid you would expect alot more. Staff and main building excellent. Food amazing bar and resturant fantastic. Just the room doesnt meet the price point
2023년 2월에 2박 숙박함
답변 제공: Zavannah - Front Office Manager 님, 2023년 3월 1일
Thank you for choosing to stay at the Mercure Kooindah Waters.We are very sorry to hear that you were disappointed with the accommodation, I will pass your feedback on to our upper management I am thrilled to know that our dedication to hospitality and service shone through. our team will be glad to know you felt like a VIP while you were with us, and we will pass along your kind words to every member of our team.

8/10 - 좋아요

Geraldine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were spacious. However beds were not so comfortable
답변 제공: Mercure Kooindah Waters 님, 2023년 1월 14일
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 - 훌륭해요

Rui

2023년 1월에 3박 숙박함

8/10 - 좋아요

SHIJIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price wasn’t too bad. However only 1 restaurant and not walkable distance to any other cafe or restaurant
답변 제공: Mercure Kooindah Waters 님, 2023년 1월 14일
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 - 훌륭해요

cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good over night stay
We had an overnight stay here as we were going to a function on the central Coast. Had a one bedroom and I must say it was Spacious and clean. Bar shuts at nine pm though.
2022년 12월에 1박 숙박함
답변 제공: Mercure Kooindah Waters 님, 2023년 1월 14일
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 - 훌륭해요

Pooja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Serene and calm resort
답변 제공: Mercure Kooindah Waters 님, 2023년 1월 14일
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

10/10 - 훌륭해요

Estrella

2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, highly recommend.
2022년 11월에 1박 숙박함
답변 제공: Mercure 님, 2023년 1월 14일
We very much appreciate your comments regarding your stay at the Mercure Kooindah Waters Central Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Warmest Regards,Rachael KolmajerService Experience Manager

4/10 - 별로예요

Jeffrey

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smell of sewerage. Staff didn’t care about complaints. VERY tired
2022년 10월에 5박 숙박함
답변 제공: Tim 님, 2022년 10월 16일
Thank you for your review.

10/10 - 훌륭해요

Graeme

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good modern accommodation
2022년 9월에 1박 숙박함
답변 제공: Tim 님, 2022년 9월 24일
Thank you so much for your great review. We hope to see you again soon.

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place we stay for one night rooms are a bit dated but over all it was ok and I will go back
2022년 9월에 1박 숙박함
답변 제공: Tim 님, 2022년 9월 18일
Thank you so much for your review. Hope to see you here at Mercure Kooindah Waters again soon.

10/10 - 훌륭해요

Mashaba

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and parking. Quiet apartment style hotel room, nice indoor heated pool.
2022년 7월에 2박 숙박함
답변 제공: Tim 님, 2022년 8월 7일
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good quality hotel providing comfortable, relaxing stay
2022년 7월에 1박 숙박함
답변 제공: Tim 님, 2022년 8월 7일
Thank you so much for your review. I am so glad you had a great time here. We look forward to seeing you again soon.

4/10 - 별로예요

Stuart

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A bit run down. It needs a makeover.
2022년 7월에 1박 숙박함
답변 제공: Tim 님, 2022년 7월 27일
Thank you for your review.

6/10 - 괜찮아요

Semra

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The area itself is quite picturesque and lovely. My room wasn’t very tidy upon arrival and I needed to get housecleaning to give things a quick clean after finding some pubic hair in the bath area. They were on to it quickly. I went for a snack and they were out of ingredients for a few meals and cocktails. I then waited for a while and the person who took my drink order went home for the evening and didn’t end up placing it though. This was fixed up along with my food once I followed it up after a big wait. Breakfast was nice and the staff at the counter were friendly.
2022년 7월에 1박 숙박함
답변 제공: Tim 님, 2022년 7월 24일
Thank you for your review. I'm sorry that you had a few problems with your stay. I hope you will give us another try in the future.

10/10 - 훌륭해요

Laura

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2022년 7월에 1박 숙박함
답변 제공: Tim 님, 2022년 7월 15일
Thank you for your feedback! Hope to see you again soon. Kind Regards, Tim - Assistant Front Office Manager

10/10 - 훌륭해요

David

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

James

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has a nice ambience, homey and welcoming
2022년 5월에 1박 숙박함
답변 제공: Zavannah Elliott Assistant Front Office Manager 님, 2022년 5월 20일
Hi James, Thank you so much for staying with us and for sharing your experience here. We love to hear that you found the ambience welcoming and enjoyed your experience here. Hopefully we will get the chance to welcome you back here at Kooindah Waters

10/10 - 훌륭해요

lindsay

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely one night stay at this property and were treated like royalty the whole way. Although the two bedroom units are a little dated all the furnishings were still in pretty good condition however a bit of a re-paint and re-carpet wouldn’t hurt. The food was lovely, room service was prompt and it was really nice to see a return to buffet breakfasts.
2022년 5월에 1박 숙박함
답변 제공: Tim 님, 2022년 5월 11일
Thank you so much for staying with us and for sharing your experience here. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters Kind Regards, Tim Murphy - Assistant Front Office Manager

8/10 - 좋아요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff were great; very helpful and courteous. rooms are a good size and clean with good facilities. I'd love to stop and play golf next time I'm there.
2022년 4월에 1박 숙박함
답변 제공: Tim 님, 2022년 5월 7일
Thank you so much for staying with us and for sharing your experience here. We love to hear that you had a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters. Best wishes, Tim Murphy - Assistant Front Office Manager

10/10 - 훌륭해요

Anfisa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool facilities and friendly staff, the spa. Wonderful stay- thank you
2022년 3월에 1박 숙박함
답변 제공: Zavannah Elliott Acting Front Office Manager 님, 2022년 4월 16일
Thank you so much for staying with us and for sharing your experience here at Mercure Kooindah Waters. We love to hear that you a great stay. Hopefully we will get the chance to welcome you back here at Kooindah Waters

10/10 - 훌륭해요

Samantha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quiet area overlooking the golf course. Big spacious living area and ample easy parking.
2022년 3월에 1박 숙박함
답변 제공: Kooindah team 님, 2022년 3월 26일
Good evening Samantha, Thank you very much for your response on your stay, we agree it is a great place and the golf course is beautiful. Hope to see you again soon

10/10 - 훌륭해요

Jeanette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was a bit outdated. Staff was nice and facilities were great! Very happy
2022년 3월에 1박 숙박함
답변 제공: Zavannah Elliott - Assistant Front Office Manager 님, 2022년 3월 14일
Dear Jeanette, Thank you for taking the time to share your experience, I am delighted to hear that you enjoyed your stay and that our staff and facilities were satisfactory. We strive to offer outstanding service to all of our guests, so I am glad that we were able to deliver on this promise. Warm regards,

6/10 - 괜찮아요

Matthew

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were lovely. Place itself is quite rundown.
2022년 2월에 2박 숙박함
답변 제공: Zavannah Elliott - Assistant Front Office Manager 님, 2022년 3월 14일
Dear Matthew, Thank you for taking the time to share your experience. Our staff strive to offer outstanding service to all of our guests, so it is wonderful to hear that we were able to be of service to you and ensure that you had a wonderful stay. I am sorry to hear that you found our facilities themselves a but run down, however please rest assured that we take this feedback on board. We hope to welcome you back to Mercure Kooindah Waters in the future. Warm regards,