Skip to main content

Gran Hotel Xalapa

4.0 star property
Travelers find a peaceful urban retreat with verdant gardens in Xalapa, where days filled with activities lead to evenings of fine dining and cocktails

Choose dates to view prices

Located in the heart of Xalapa, Gran Hotel Xalapa combines relaxation with adventure. Visitors can stroll through the garden, sample international dishes at Mocafetos restaurant, or relax by the outdoor pool on comfortable sun loungers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
The current price is ₩87,909
₩103,732 total
includes taxes & fees
May 23 - May 24
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

Exterior
Holiday Inn Express Xalapa by IHG
Xalapa Centro
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 711 reviews
The price is ₩111,166
₩131,176 total
includes taxes & fees
May 30 - May 31
Holiday Inn Express Xalapa by IHG
Compare similar properties

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 8 PM

Frequently asked questions

Does Gran Hotel Xalapa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

How much does it cost to stay at Gran Hotel Xalapa?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Gran Hotel Xalapa on May 23, 2026 start from ₩87,909, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Gran Hotel Xalapa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gran Hotel Xalapa?

Check-in begins at 3 PM.

What time is check-out at Gran Hotel Xalapa?

Check-out is at 1 PM.

Where is Gran Hotel Xalapa located?

Located in Xalapa Centro, this hotel is within a 10-minute walk of Los Tecajetes Park and Xalapa Metropolitan University. State Theatre and Juarez Park are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

7.6

Good

8.2

Cleanliness

8.4

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 108 out of 367 reviews
Rating 8 - Good. 126 out of 367 reviews
Rating 6 - Okay. 81 out of 367 reviews
Rating 4 - Poor. 30 out of 367 reviews
Rating 2 - Terrible. 22 out of 367 reviews

Reviews

Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Staff, clean room and hotel en general.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Noise from renovations in the hotel was considerable.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Jerry C.

Let me talk
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
yes i like it
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

CP Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great hotel. Very clean. Huge rooms. A bit far from the hottest venues and from the good restaurants. BUT the whole site is just great and Xalapa's taxi system is impeccable and very very low cost. The pool is exceptional (fresh water, without chlore). A little negative : where I had my room there was lots of unwanted noise as early as 6:00 AM, such as the huge ice machines, maintenance, etc. But overall, I would return there without hesitation.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

carlos tiburcio martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy amplio con alberca y cerca del parque Los Tecajetes que es precioso.
Stayed 2 nights in May 2026
Verified

2/10 Terrible

Daniela

Disliked: Staff & service, amenities, property conditions & facilities
El hotel está viejo y descuidado. Indican que tienen aire acondicionado y no es asi, el personal no resuelve el tema, ofrecen ventiladores y ni eso dan. Las regaderas sale el agua para todos lados y tiene varios detalles que denotan el descuido y falta de mantenimiento del hotel. El personal no es empatico e incluso grosero. Jamás volvería
Stayed 2 nights in May 2026
Verified

8/10 Good

HEIDI GERTRUD

Liked: Cleanliness, staff & service, amenities
El hotel en general es bueno y la habitación cómoda. Cerca del centro, lo cual es muy bueno. Tiene estacionamiento. El único aspecto incómodo fue que el baño se inunda. Por lo demás, me parece recomendable.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Carla

El personal es muy amable. El bufete de buen precio y rico. El cuarto está bien pero nos dieron una habitación cuya ventana daba directo al área de mantenimiento. Antes de las 7 am empezaban ruidos de cubetas y gente hablando en la noche después de las 10:30 todavía se escuchaba ruido. La alberca no la pudimos disfrutar porque estaban limpiando alrededor con todas las mesas y silllas volteadas a las 10:30 de la mañana. Deberían hacerlo o más temprano o más tarde. El segundo día que estuvimos no hubo agua caliente en todo el hotel!! Solo lo arreglaron después de la 1 pm. Una pena que esté tan mal mantenido el hotel porque está muy bien ubicado.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Diego

1
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Jesús alberto

Liked: Cleanliness
Bueno
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Georgina

Liked: Cleanliness, staff & service, amenities
Personal amable, la habitación en condicines óptimas. Lo que no me agrado es que noa dieran una habitación muy alejada y en el segundo piso. Generalmente me han dado mas cerca del lobby y en el.primer piso
Stayed 1 night in Feb 2026
Verified

8/10 Good

Angel

Liked: Cleanliness, amenities, property conditions & facilities
La habitación y limpieza bien pero el personal de recepción llega ser poco amable
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Saulo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones y em personal estuvo bien. Pero la habitación que me dieron, se escuchaba mucho ruido por la noche (por fiestas que habían) y por la mañana otros ruidos(no se si de limpieza, de una bomba o un motor), por lo que no pude dormir bien.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Eli

Liked: Cleanliness
La cama estaba muy pequeña de largo, los pies me quedaban colgando, mido 1.70. El baño tenia bañera pero no tenía el tapon solo la pura cadena y el seguro de la lllave no funcionaba
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
La habitación es comoda, pero con mobiliario viejo, no hay suficientes enchufes de luz (solo uno en toda la habitación), colchón duro, sábanas y almohadas percudidas. Te presentan plancha en lobby, pero no cuentan con burro de planchar.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, algunos detalles en la habitación por antigüedad pero nada grave…
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

César Gerardo

Liked: Cleanliness, staff & service, amenities
El hotel muy bien en limpieza, así como el servicio a la habitación
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

J. Armando

Liked: Cleanliness, amenities, property conditions & facilities
Un buena atención
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Eleonaí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que requiero está bien Lamento que no esté incluido el desayuno.
Stayed 1 night in Oct 2025