Xi'an, Shaanxi hotel rooms at the Shangri-La Hotels and Resorts

"The staff was excellent. The gentleman Will at the front made me feel welcomed and encouraged me to visit Muslim street. The check in ladies continuously smiled and ensured all my needs were met, despite language differences. The kitche staff even reheated my food i purchased from outside. The room was exceptionally clean and cleaned everyday. The cleaning lady smiled all the time. The gym couldve been bigger but it go the job do e."

"Stayed for 5 nights. The whole stay was absolutely amazing. Very attentive staff and super clean and incredibly spacious rooms. No complaints whatsoever. Enjoyed the spa and the swimming pool as well. I would come again without hesitation. "

"I had a wonderful stay! The room was clean, comfortable, and had everything I needed to feel at eased. The front desk and housekeeping teams were absolutely amazing so kind, attentive, and always ready to help. Even though there was a bit of a language barrier, everyone made such an effort to communicate and ensure I had a pleasant experience. Their warm smiles and genuine hospitality truly made my stay memorable. I really appreciate all their hard work and would happily stay here again!”"

"A quiet place to stay "

"Great stay in the heart of Xi’an overlooking the Ancient Wall’s South Gate! Seeing the opening and closing ceremonies from my hotel was amazing also great transport & shopping on the doorstep!"

"Yes"

"We had a wonderful day at this property. The room and the view were spectacular. We really enjoyed the weekend brunch, which had an incredible amount of food that was high quality. The staff were incredibly accommodating and they arranged a fantastic visit to the terra-cotta warriors. Highly recommended. "

"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."