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"Everything was wonderful until we woke up to a smoke smell in our room. Smelled like someone was smoking in our room. Must have been coming in the vent. Told the front desk and had them come and smell. No explanation."

"stay was pleasant as always no complaints everyone is very helpful"

"The pool was nice and the staff were very helpful. "

"Property has a good location to public transportation and easy walking to eating establishments. We did not try to breakfast but the amenities were very generous. The rooms were clean and spacious. The staffs were very friendly and helpful. Will definitely recommend to others. "

"Excellent hotel just a 5 minute walk from Shin-Yokohama station. Wonderful inside the lobby and excellent view from my room on the 34th floor. Staff very helpful in guiding me through the process of shipping my luggage to my next hotel in addition to storing it prior to check in. "