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"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and invest in some local specialities for the price charged - and definitely not charge extra for a couple of floppy pancakes."

"Great breakfast selection"

"Staff were outstanding. Thank you. "

"Stayed here before. Always excellent."

"Very comfortable room, breakfast was great. Whole hotel was clean. Bar overlooks the river. Location is great. Would recommend."

"Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside .."

"A truly wonderful stay over the festive period. The new spa is lovely and room 452 was SO quiet and spacious, highly recommended. The only downside which I pointed out two years ago is that the shower lets the room down as it’s not powerful enough and looks dated too. A short taxi ride or lovely walk into the centre with everything you could wish for. Please note valet parking is £39.50 and the Soa £45 per person in addition to the room. Concierge and FOH staff are very attentive. Breakfast is wonderful, so many choices including à la carte at no extra cost. "

"The welcome from the the Receptionist was excellent ensured we had a suitable room to meet our needs. Hotel room was very clean and beautifully decorated. The room was heated individually, controlled in the room. Breakfast was excellent lots of hot and cold choices. Highly recommend especially due to the onsite parking which is a bonus in York. All the staff are very polite and friendly."

"the room was clean and comfortable the staff were lovely and very attentive, the meals were excellent, good size portions and very quick service, we stayed there to visit the christmas markets, but will be returning as we enjoyed so much"