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Reviews of Tru by Hilton York

2.5 out of 5
Tru by Hilton York
1520 Toronita Street, York, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 471 out of 690 reviews" "
Rating 8 - Good. 157 out of 690 reviews" "
Rating 6 - Okay. 37 out of 690 reviews" "
Rating 4 - Poor. 15 out of 690 reviews" "
Rating 2 - Terrible. 10 out of 690 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We are in a handicap room and it’s not working for us.
Stayed 1 night in May 2024

10/10 Excellent

John, Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check In was easy and the host were smiling. The overall facility was very clean. The room was large but no safe. The room being close to the expressway had some noise but if you run the heat or air fan it wasn't noticeable. Each day there were some different items on the breakfast bar. Loved the pancake machine. Check out was quick. Would definitely stay there again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
New, very nice & friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and quiet hotel. Staff is always friendly. Close to I83. Sheetz and Cheddar's are next-door. Starbucks close as well. Other restaurants with 3 mile radius. We've never had a bad experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy check in from my phone. The hotel was clean and quiet.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Tru hotel was located right by a beautiful walking trail. This afforded me the opportunity to walk my dog a couple times a day. The gentleman who worked Sat. evening told us about the Eagle’s nest on the north side of the trail. The entire staff was super wonderful. The location was perfect because there were very good restaurants all around the area. We will definitely stay here on our next trip to York, Pa.
Stayed 2 nights in Apr 2024

10/10 Excellent

laura

Stayed 1 night in Apr 2024

8/10 Good

Cyrkle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option close to the expo center
Stayed 2 nights in Apr 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and accommodating. Stay has many options for entertainment and dining.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly! It was easy to get to and the convenient food options were a bonus! Free breakfast was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property backs up 2 an area with a walking path try a tunnel under freeway Drug use there
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stacy, Havertown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient since it is right off both routes 30 and 83, but we usually prefer to be closer to downtown York. For someone who doesn't care about that, this is a great choice. Its modern design and fun colors were appreciated.
Stayed 1 night in Mar 2024

10/10 Excellent

Doina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like noisy heater/air.
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was clean and quiet
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at a Tru.
My first time stay at a Tru. It exceeded my expectations. Clean. Centrally located. Quality staff. Ill loke look to stay at other Trus going forward.
Stayed 1 night in Feb 2024

8/10 Good

Theresa

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It was our first time staying at Tru by Hilton and I was pleasantly surprised how nice and modern it was. The rooms was clean and the beds were very comfortable. I would definitely stay again.
Stayed 1 night in Feb 2024

8/10 Good

Brianne

Liked: Staff & service, property conditions & facilities
Decor
Stayed 4 nights in Feb 2024

8/10 Good

Will

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Checkin and front desk staff were great. The room was comfortable. However there were beetles that showed up on my third night. I had to kill three of them. Also on the third day the room was tidied up but no clean towels were provided. Otherwise it was good and I will stay there again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Jan 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos, Cutler bay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, awesome staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Francis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coke Zero is way better than Diet Coke.
The front desk area had everything I would want or need, including shaving cream which indus buy, except it did not have Coke Zero. They had Coke and Diet Coke, which I don't drink. Also the air conditioner in my room was noisy when the fan kicked on.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carl, Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Jan 2024

10/10 Excellent

David, West Union

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Jan 2024

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice clean good vibe brakefast selection poor ..the machine was broken ... also the printer was a nightmare to use
Stayed 2 nights in Jan 2024

10/10 Excellent

R Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steven, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Modern. Colorful. Minimalist theme. Breakfast was a bit more minimal than other hotels. Staff and attentiveness was wonderful. Coffee never ran out or was cold. 4/5 because my daughter said the lack of pool and / or hot tub puts it a notch below other hotels. The pool table was nice but not a substitute for a pool. And “game room” = one Jenga game. Expanding to video games, air hockey, etc. would go a long way to making it a true game room. Mattress was very comfortable. No box springs. And not the soft, sink-into luxury of some hotel beds. Overall we were very happy with the hotel and our stay. The staff was the best part. The Hilton Rewards app was also great. Being able to pick my room was a wonderful feature that sets Hilton apart.
Stayed 4 nights in Dec 2023

8/10 Good

Kenan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice hotel room but i can't sleep all nigth. Because next door kids screaming and crying... i was ask reception for change my room he couldn't do that. I have to deal with it all night. This is not good...
Stayed 1 night in Dec 2023

10/10 Excellent

Anibal

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Stayed 1 night in Dec 2023

10/10 Excellent

Randy J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the third time staying here and every one of the stays has been excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that it was outstanding overall. No complaints at all. Well done.
Stayed 3 nights in Nov 2023

10/10 Excellent

Myrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
People working- especially Rae- were delightful.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
I absolutely love Tru hotels. Always very clean, and beds and pillows are super comfy. Breakfast is plentiful with lots of choices.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place clean friendly staff great restaurant within walking distance
Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Very friendly check in. Helpful. Very loud crowd of kids in lobby. Otherwise ok.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Nov 2023