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Hotel Ambiance

Property class: 3.5

Choose dates to view prices

Located close to Sunnegga Ski Resort and Schwarzsee Lake, Hotel Ambiance provides a terrace, a garden, and a bar. For some rest and relaxation, visit the sauna or the hot tub. Stay connected with free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Business services
The current price is ₩302,342
₩328,774 total
includes taxes & fees
Apr 12 - Apr 13

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi

Standard Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

Deluxe Double Room, Mountain View (Matterhorn) | Interior detail

Deluxe Double Room, Mountain View (Matterhorn)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn) | In-room safe, desk, free WiFi

Junior Double Room, Mountain View (Matterhorn)

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room Plus

In-room safe, desk, free WiFi

Single Room Plus

9.2 out of 10
Wonderful
(5 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub | In-room safe, desk, free WiFi

Romantic Suite, 1 King Bed, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Doppelzimmer XS

In-room safe, desk, free WiFi

Doppelzimmer XS

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Zermatt, Hotel Ambiance is near a train station. While the natural beauty of Gorner Ridge and Schwarzsee Lake can be enjoyed by anyone, those looking for an activity can check out Sunnegga Ski Resort. Matterhorn is another place to visit that comes recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snow tubing and ice skating. Visit our Zermatt travel guide
Map
Riedstrasse 98, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • Zermatt - Furi
    Zermatt - Furi
    2 min walk - 0.2 km
  • Furi Ski Area
    Furi Ski Area
    2 min walk - 0.2 km
  • Furi - Riffelberg
    Furi - Riffelberg
    2 min walk - 0.2 km
  • Kirchbrücke
    2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station
    10 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • Brown Cow Pub
    7 min walk
  • Whymper-Stube
    6 min walk
  • Parkhotel Beau Site
    2 min walk
  • Old Zermatt
    3 min walk
  • Harry's Ski Bar
    5 min walk

About this property

Hotel Ambiance

Hotel near Sunnegga Ski Resort
Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden, and a bar. For some rest and relaxation, visit the sauna or the hot tub. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bicycle parking, and concierge services
  • Meeting rooms, free newspapers, and a vending machine
  • Luggage storage, a front-desk safe, and tour/ticket assistance
Room features
All guestrooms at Hotel Ambiance include thoughtful touches such as pillow menus and bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • Electric kettles, heating, and daily housekeeping

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₩418,440 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person
  • A bar/lounge

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Books
  • Foosball table
  • Hot tub
  • Sauna
  • Ski storage

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Built in 1950
  • Electric bike charging
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • iPod dock
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:30 PM to 6:30 PM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Pet fee: CHF 25 per pet, per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Frequently asked questions

Is Hotel Ambiance pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day.

How much does it cost to stay at Hotel Ambiance ?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Ambiance on Apr 12, 2026 start from ₩302,342, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Hotel Ambiance doesn't offer parking.

What time is check-in at Hotel Ambiance ?

Check-in start time: 4 PM; Check-in end time: 7:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ambiance ?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Ambiance located?

Situated in Zermatt, this hotel is 1.3 mi (2.1 km) from Sunnegga Ski Resort and within 12 mi (20 km) of Gorner Ridge and Schwarzsee Lake. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ambiance Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 207 out of 339 reviews
Rating 8 - Good. 102 out of 339 reviews
Rating 6 - Okay. 18 out of 339 reviews
Rating 4 - Poor. 9 out of 339 reviews
Rating 2 - Terrible. 3 out of 339 reviews

Reviews

Verified

10/10 Excellent

Mingyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and extremely nice staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location not too far from the main strip. Great to have a hottub and their little bar open each day.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, amenities
All was good!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Super clean and the staff was knowledgable and helped very time we needed any type of help. It is up hill, so I would take an electric taxi to the hotel. I of course hauled my two suitcases up what felt like the Matterhorn and I had to stop several times. I am in great shape so trust me when I say take a taxi. The steps to climb can be challenging. Once you are at the hotel the easiest corridor is exit left. It is a gradual walk up and down to the city center. Greta place and I would stay here again.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
A short walk to the shuttle/ slopes and comfortable beds and nice hot tub
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view in town!

We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Tui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly and helpful staff
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Alexandra

Liked: Cleanliness
The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
Stayed 4 nights in Dec 2023
Verified

6/10 Okay

rachel

Liked: Cleanliness, amenities, property conditions & facilities
Here’s my honest review: The hotel is run by a family, and the staff were truly amazing and very thoughtful. When we requested a fork and some utensils, they kindly provided plates and spoons as well. The hotel overlooks part of the Alps, and the bathroom was beautiful and felt very luxurious. Upon arrival, we were pleasantly surprised to find cookies prepared in the room, which was a sweet and welcoming touch. There is also a coffee machine along with tea packets, sugar, spoons, and other basic amenities provided. However, getting to the hotel from the train station was not very convenient, as we had to walk about 700 meters from the train station to an uphill on a steep slope while carrying our luggages. The bed was made up of two single beds pushed together, which felt uncomfortable due to the noticeable gap in the middle. Although the balcony faces the mountains, the view is currently partially blocked by nearby construction for another hotel, and it’s likely that the new building may further obstruct the mountain view in the future — possibly because we were assigned the last room, furthest from the main view. In my opinion, for the price we paid (around USD 400++ per night), it was not worth it. Zermatt is a small town with many hotels, and you can likely find more affordable options that are more convenient and offer better views.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Cindy

Disliked: Amenities, property conditions & facilities
Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Laura

Liked: Property conditions & facilities
This Hotel is nice and have a sauna. Have a little sala as a bar . And a restaurant where they serve the breakfast. We just stayed one night arriving at 15pm and leaving after wearing up to see Matterhorn . Room was OK . We would like to have a kind gesture for the personal knowing that we payed for an upgrade and there is restructuring construction works I the building in front of our terrace. Terrace that was cloudly so no view Matterhorn . Besides this in the morning We have just two coffes because there were only tea in the room and the charge ua for the coffee. It was really surprising. No views// noise // no coffe in the room (230€/night) and they charging coffee . The economic room the bathroom no good .. that why we payed upgrade … better noise than small bathroom.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Monika

Liked: Cleanliness, amenities, property conditions & facilities
What a lovely place! Very clean, close to everything, and the owners were the nicest people!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Francielen

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Jun 2025