Dear KILHWANThank you for taking the time to tell us about your experience at the Mövenpick Hotel Zurich Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Bastian ManteyGeneral Manager

Dear Jongmin We very much appreciate your comments regarding your stay at the Mövenpick Hotel Zurich Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bastian Mantey General Manager

Dear Anonymous Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bastian Mantey General Manager

Grüezi SEOKPIL - Thank you very much for your fantastic rating. It is so rewarding for our staff to receive such an outstanding score from a guest. Thank you very much for sharing your positive experience at Mövenpick Hotel Zürich Airport, and also for pointing out our convenient location, complimentary shuttle service and also service professionalism. We are looking forward to welcoming you again soon. Best regards from Zürich, Pascal Rüegg - Cluster General Manager

Liebe Josephine,vielen Dank für Ihren Besuch und Ihr Feedback.Es freut uns zu hören, dass Sie unsere Zimmerausstattung positiv hervorheben. Unsere Gäste schätzen normalerweise die bereitgestellten Annehmlichkeiten, die einen komfortablen Aufenthalt gewährleisten.Allerdings bedauern wir, dass die Sauberkeit und der Zustand des Zimmers nicht Ihren Erwartungen entsprochen haben. Wir nehmen Ihr Feedback sehr ernst und möchten versichern, dass es nicht unserem Standard entspricht, da wir stets bemüht sind, unseren Gästen einwandfreie Zimmer zu bieten. Unser Team ist angehalten, die Zimmer sorgfältig zu pflegen und zu warten, daher entschuldigen wir uns für jegliche Unannehmlichkeiten.Wir wissen Ihre Rückmeldung zum Service zu schätzen und möchten darauf hinweisen, dass wir stets bestrebt sind, unseren Gästen eine herausragende Betreuung und Hilfsbereitschaft zu bieten. Es ist unser Ziel, dass sich jeder Gast wohl und geschätzt fühlt.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit freundlichen Grüßen,Bastian Mantey, General Manager

Dear Oxana, We would like to thank you for this review about your recent experience in our hotel.We are pleased to hear that you found our service to be excellent and that the overall condition of our hotel met your expectations.However, we regret to hear about the discomfort caused by the room temperature and the air conditioning unit during your stay. We understand the importance of a restful night's sleep and are sorry for any inconvenience this may have caused. Please rest assured that we do have individually controlled air conditioning in our rooms and extra fans available upon request for added comfort. We also offer rooms on higher floors which tend to be quieter, ensuring our guests have a more tranquil environment.We also take note of your ratings regarding room cleanliness and amenities. Our team strives to provide immaculate accommodations and comprehensive amenities, and we continue to focus on delivering an exemplary experience for all our guests. Your comfort and satisfaction are of utmost importance to us.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

Dear Ivona,Thank you for such a positive review of your stay.It brings us immense pleasure to learn that our team's efforts to accommodate your travel needs, particularly with your two dogs, were well received and contributed to your comfortable stay. Our commitment to cleanliness and providing well-appointed rooms is a priority, and we are glad that you appreciated the room's amenities, including the fridge, kettle, and coffee supplies.We regret to hear, however, that your dining experience did not meet expectations due to the unavailability of the barbecued steaks. Please rest assured that our culinary team strives to offer a diverse and satisfying menu, and we are continually enhancing our dining options to delight our guests.We are also pleased to know that the hotel's surroundings met your approval, offering convenience with nearby grocery stores and restaurants, as well as green spaces for your dogs to enjoy. This aligns perfectly with our aim to provide a holistic experience, not just within the hotel but in the local area as well.We hope that you will visit us again in the future. Kind regards,Bastian Mantey, General Manager

Estimado huésped, Gracias por elegir Mövenpick Hotel Zurich Airport para su estancia en nuestra ciudad.Nos complace saber que el aroma de nuestras instalaciones y la limpieza de las mismas hayan contribuido a una experiencia agradable durante su visita. Es gratificante también que la atención de nuestro personal y nuestro buffet hayan cumplido con sus expectativas.Sin embargo, lamentamos leer que la eficacia del aire acondicionado no fue de su total agrado. Aunque nuestras habitaciones cuentan con climatización individual y ofrecemos ventiladores adicionales si es necesario, entendemos que el confort térmico es importante y sentimos cualquier inconveniencia que esto haya podido ocasionarle.Nos enorgullece que haya encontrado los cuartos en perfecto estado, reflejando nuestro compromiso con el bienestar y la satisfacción de nuestros huéspedes.Nos gustaría mucho que nos concediera una segunda oportunidad. Reciba un cordial saludo,Bastian Mantey, General Manager

Dear Bas, We thank you for taking the time to share your feedback.We are pleased to hear that you found our staff to be friendly and eager to assist. Our team is dedicated to providing a welcoming and supportive environment for all our guests.However, we regret to hear that your experience with the room's condition did not meet the expectations set by our 4-star standards. We understand that a comfortable room temperature is essential, and while our rooms are equipped with individually controlled air conditioning and extra fans upon request, we apologize if these measures did not suffice during your stay. Additionally, we are sorry to hear your observations regarding the showers. Please rest assured that maintaining our facilities is paramount, and we consistently work on improving the guest experience.We appreciate your kind words about the pleasant atmosphere in our lobby. It is our goal to extend this experience throughout the hotel, including the guest rooms. We will continue to strive for excellence in all areas of our service.We do hope to welcome you back for an improved experience. Best wishes,Bastian Mantey, General Manager

Dear Ozzie,Thank you for such a positive review of your stay with us.We are delighted to hear that our complimentary airport shuttle added convenience to your travel plans. It's gratifying to know that you appreciated the condition of our hotel and the amenities provided in your room.Our team is committed to delivering excellent service, and your acknowledgment serves as a wonderful encouragement to us all.We are continually striving to ensure our guests have a comfortable and enjoyable stay, and positive feedback like yours is a testament to our efforts.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

Dear Jaime,Thank you for taking the time to share your opinion with us regarding your stay.We are pleased to hear that you found our service to be satisfactory and appreciate your recognition of our team's efforts to provide a comfortable experience.However, we regret that certain aspects of our hotel did not meet your expectations. While our building may have a classic design, we ensure that our facilities are well-maintained and our rooms comfortably equipped with modern amenities, including individual air conditioning controls and free high-speed internet access. We understand the importance of a restful night, especially before a flight, and offer rooms designed to optimize your relaxation, such as our SLEEP Queen rooms with soundproofing and blackout curtains.We are delighted that you found our location convenient and the complimentary airport shuttle service beneficial for your travel needs. The proximity to the airport and the shuttle service are indeed among the most appreciated features by our guests.Bastian Mantey, General Manager

Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our hotel highly accessible and that our front desk staff made a lasting impression with their courteous service. It's rewarding to know that the cleanliness of your room met your expectations and that the overall condition of our hotel added to your positive experience.The satisfaction of our guests is our top priority, and it's gratifying to see that our efforts have resonated with you. We take great pride in our room amenities and are pleased that they contributed to your comfort during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Bastian Mantey, General Manager

Dear Michal,Thank you very much for this positive review.We are delighted to hear that the convenience of our location and the complimentary shuttle service contributed positively to your stay. It's our aim to provide a seamless experience for travelers, especially when it comes to accessing Zurich's main points of interest.Maintaining our rooms to the highest standards of cleanliness is a top priority for us, and we're glad this reflected in your visit. Although you've noted the hotel's condition, we trust our commitment to service excellence and our well-appointed amenities ensured a comfortable stay nonetheless.We pride ourselves on the exceptional service our team provides, and it's rewarding to know that we've met your expectations in this regard.Bastian Mantey, General Manager

Dear Abby,Thank you for taking the time to share your comments.We are delighted to hear that our location provided the convenience you needed for your travels and that our shuttle service added to your comfort. We regret to hear your observations regarding the hotel's decor and air conditioning; please note that our rooms do have individually controlled air conditioning, and we are continuously working to update our amenities to enhance guest satisfaction. Furthermore, we're glad to find our staff met your expectations with their helpful service.We hope that you will return on a future occasion.Kind regards,Bastian Mantey, General Manager

Dear Nitzan,Thank you for such a positive review.We are thrilled to hear that you found our rooms impeccably clean and our hotel's condition to your satisfaction. Our team at Mövenpick Hotel Zurich Airport takes pride in providing attentive service and ensuring our guests feel well cared for during their stay. It's gratifying to know that the amenities in your room added to the comfort of your visit.We look forward to the pleasure of seeing you again in the future. Kind regards,Bastian Mantey, General Manager

Dear James, Thank you for your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,Bastian Mantey, General Manager

Dear Olivia, Thank you for this positive review of your stay.We are delighted to hear that our prime location proved convenient for your travels during your layover and that the warm welcome from our staff contributed to a positive start to your stay. Our team takes great pride in maintaining our modern amenities and comfort in the rooms, and it is rewarding to know that these aspects enhanced your visit. We're thrilled that the cleanliness and overall condition of the hotel met your expectations and that our services left a lasting impression.Bastian Mantey, General Manager

Dear Sapna,Thank you for taking the time to let us know your opinion of your recent stay.It's wonderful to hear that you appreciated the cleanliness of our rooms, as our team strives to maintain the highest standards of hygiene.We are also delighted that the condition of our hotel met your expectations, and that you found our service to be exemplary. Our staff takes great pride in ensuring that every guest's stay is comfortable and enjoyable.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

Dear Katharine, We are grateful for the time you took to review your recent stay.We are delighted to hear that our proximity to the train station and our complimentary shuttle bus service added convenience to your stay. We regret to hear about the sink issue you encountered and we appreciate you bringing this to our attention. Please rest assured that maintaining impeccable standards of cleanliness and upkeep is a top priority for us. It is gratifying to know that you were pleased with the cleanliness of the room, the overall condition of our hotel, the level of service provided, and the amenities available during your visit.We hope to welcome you back in the future.Best wishes,Bastian Mantey, General Manager

Sehr geehrte Dame,haben Sie vielen Dank für Ihre ausführliche und nette Bewertung unseres Hotels.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Bastian Mantey, General Manager

Dear Yan,Thank you for this great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We hope to see you again soon. Best wishes,Bastian Mantey, General Manager

Dear Xin,Thank you for taking the time to share your opinion with us.We are delighted to hear that our team's friendliness contributed positively to your stay. It is our highest mission to provide impeccable service and well-maintained accommodations, so your comments on the hotel's condition and the cleanliness of the room are truly appreciated. It's also great to know that the amenities in your room met all your expectations and helped in making your visit comfortable and enjoyable.We look forward to the pleasure of welcoming you back.Our kindest regards,Bastian Mantey, General Manager

Dear John,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,Bastian Mantey, General Manager

Dear Maria,Thank you for taking the time to share your feedback with us.We're pleased to note that our hotel's proximity to Zurich airport and complimentary shuttle service during certain hours have been well-received by our guests. Our team strives to provide a comfortable and convenient experience, including a range of room amenities and dining options. We regret to hear about your dissatisfaction with the decor and cleanliness; we take pride in our hotel's maintenance and housekeeping standards. Regarding the check-in time and shuttle service, we always aim to communicate our amenities clearly, including the shuttle's operating hours for guest convenience. Rest assured, our parking facilities are extensive, ensuring availability for our guests.We appreciate your past affiliation with our brand and understand that your expectations reflect your experiences. We're continually working on enhancing our services and guest experiences.We hope to welcome you back for a return visit.Best regards,Bastian Mantey, General Manager

Dear Kathryn,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that you found our check-in staff to be nice and friendly, reflecting our commitment to providing a warm welcome to all our guests. Regarding the challenges you faced with the airport shuttle service, we truly regret any confusion caused. Our complimentary shuttle is designed to provide convenience for our guests, operating between specific hours as detailed in our hotel information. We apologize for any miscommunication you encountered and the inconvenience it may have resulted in. We appreciate your feedback, as it helps us to continuously improve our guest experience.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Bastian Mantey, General Manager

Sehr geehrter Harry, vielen Dank für das Feedback.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns sehr freuen, Sie in der Zukunft von uns überzeugen zu können.Freundliche Grüße,Bastian Mantey, General Manager

Dear Cassandra, thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations.Bastian Mantey, General Manager

Dear David,Thank you for taking the time to share your feedback.It's delightful to hear that you found our staff friendly and helpful, and we're glad that the comfort of our rooms contributed to a positive experience. We take pride in our team's commitment to service excellence. We appreciate your observations regarding the room's style and would like to mention that while some guests find our décor to have a classic charm, we're constantly looking for ways to enhance our guest experience. Additionally, we're pleased to note that our proximity to the airport was convenient for your travels. While we're not in the heart of downtown, our location in Glattbrugg offers a swift connection to the city center and surrounding areas, with public transport options readily available for exploring Zurich's attractions.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes,Bastian Mantey, General Manager

Dear Brian, Thank you for taking the time to share your feedback.We're delighted to hear that our staff was able to assist with the booking issue and that you found the hotel to be good. Our team takes pride in providing exceptional service, and it's rewarding to know that this was reflected during your stay. We also appreciate your high rating on room cleanliness.We're sorry to hear about the inconvenience with the hair dryer and the room temperature. Please know that our rooms are equipped with individually controlled air conditioning, and our staff is always ready to provide extra fans for added comfort. Additionally, we ensure that any equipment issues, like with the hair dryer, are resolved promptly when brought to our attention.We hope to welcome you back on another occasion. Best wishes,Bastian Mantey, General Manager

Dear Marlene,Thank you for your kind review.We're thrilled to hear that you appreciated the excellent service provided by our team and found our location convenient for airport access. It's great to know that our complimentary shuttle service, running between 04:00-12:00 and 16:00-23:00, added value to your stay. Your remarks on the comfort and cleanliness of the room are much appreciated, as we strive to create a welcoming and pristine environment for our guests.It would be a pleasure to welcome you back. Best wishes,Bastian Mantey, General Manager

こんにちは、レビューをいただきありがとうございます。無料の空港送迎バスをご利用いただき、その便利さを感じていただけたようで嬉しい限りです。また、私たちの施設の清潔さと充実したアメニティについて高く評価していただき、スタッフ一同大変光栄に思っております。お客様が快適にお過ごしいただけたとのお言葉、心より感謝申し上げます。Bastian Mantey, General Manager

Dear Kit,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Bastian Mantey, General Manager

Sehr geehrte Herta,vielen Dank für Ihre Bewertung!Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Gern würden wir Sie in Zukunft wieder bei uns willkommen heißen!Bastian Mantey, General Manager

Dear Nicolas,Please accept our thanks for taking the time to review your visit.We're pleased to hear that our room cleanliness and service met your expectations, and we take pride in maintaining high standards in these areas. It's also gratifying to hear that our room amenities contributed positively to your stay. Your satisfaction with these aspects is truly important to us. Regarding the additional fee for early check-in, we strive to accommodate our guests' needs and offer this option subject to room availability, which does come with a nominal charge to ensure the room is prepared to our standards ahead of schedule. We regret to hear about the issue with the toilet in your room; our team is always on hand to resolve any concerns promptly and ensure you have a comfortable experience. We would like to clarify that while we do have a breakfast option available for a fee, we also offer a more economical breakfast choice, the 'Coffee & Gipfeli' for just CHF 5, providing our guests with different options to start their day.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

Dear Simon,Thank you for taking the time to share your feedback.We are thrilled to hear that you found our hotel lovely and appreciated the cleanliness and service provided by our team. It is our priority to ensure that every guest feels well taken care of. However, we are sorry to hear about the discomfort you experienced due to the heating. While our rooms are equipped with individually controlled air conditioning and we have extra fans available upon request, we understand that the temperature may not always suit personal preferences. Rest assured, our staff is always on hand to assist with any in-room adjustments to ensure a comfortable stay.Kind regards,Bastian Mantey, General Manager

Liebe Krista,vielen Dank für Ihr positives Feedback!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon darauf, Sie auch in Zukunft wieder bei uns zu begrüßen.Bastian Mantey, General Manager

Cher Gervais,Merci de partager votre expérience avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous accueillir à nouveau pour une expérience toujours de qualité. Bien à vous,Bastian Mantey, General Manager

Dear George,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We hope to see you again in the future.Kind regards,Bastian Mantey, General Manager

Dear Benoit,Thank you for this kind review.We are thrilled to know that you appreciated the cleanliness of our rooms and found the condition of our hotel to be excellent. Our team is also delighted to hear that you were satisfied with the service provided during your stay. It's wonderful that these aspects contributed to a positive experience and we hope they made your time with us memorable.We look forward to welcoming you again soon, Best regards,Bastian Mantey, General Manager

Chère Helene,Merci d'avoir pris le temps de cette appréciation.Nous sommes ravis que vous ayez trouvé notre personnel sympathique et que la navette gratuite ait été appréciée. Nous tenons à offrir un service de qualité et votre reconnaissance nous encourage.Nous regrettons cependant les désagréments rencontrés avec l'éclairage de votre chambre et l'état du lavabo. Soyez assurée que nous accordons une grande importance à la propreté et au confort de nos chambres, et nous prenons note de vos remarques pour veiller à ce que de telles situations ne se reproduisent pas.Ce serait un plaisir de vous accueillir une nouvelle fois bientôt. Sincères salutations,Bastian Mantey, General Manager

Dear Stella, Thank you for reviewing your stay with us.We're delighted to hear that you were pleased with the room cleanliness, hotel condition, service, and room amenities. Our team works hard to maintain high standards and your recognition of these efforts is much appreciated. We regret to hear about the issues with the minibar and hairdryer; our rooms do come with a minibar, although it is not stocked to allow guests the flexibility to fill it as they wish, and we ensure that hairdryers are available in all rooms for convenience. Regarding the temperature control, we strive to provide a comfortable environment and offer individually controlled air conditioning in each room, with additional fans available upon request. We're also sorry if you found noise an issue; our double-glazed windows are designed to minimize the sounds from outside to ensure a peaceful stay.We hope to welcome you back in the future.Best wishes,Bastian Mantey, General Manager

Dear Atanas,We thank you for this positive feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to welcome you back for another enjoyable visit.Best wishes,Bastian Mantey, General Manager

Dear Patrick,Thanks for your feedback.We're delighted to hear that our proximity to the airport and shuttle service met your expectations, ensuring convenience for your travels. It's also gratifying to know that you appreciated our dedication to maintaining a clean and well-conditioned hotel. We regret to hear that our dining options did not fully meet your expectations. While our restaurant prides itself on offering a wide range of international dishes, we apologize if we were unable to accommodate your specific request for cut meat with your rösti. We continually strive to satisfy our guests' dietary preferences and take your feedback seriously.Thank you once again for recognizing the cleanliness, condition of our hotel, and the service provided by our team. Your compliments are a testament to our staff's commitment to providing a welcoming and comfortable environment.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager