Dear KILHWANThank you for taking the time to tell us about your experience at the Mövenpick Hotel Zurich Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Bastian ManteyGeneral Manager

Dear Jongmin We very much appreciate your comments regarding your stay at the Mövenpick Hotel Zurich Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bastian Mantey General Manager

Dear Anonymous Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bastian Mantey General Manager

Dear Guest, Thank you for reviewing your recent experience.We are delighted to know that the accessibility to the metro and our shuttle service added convenience to your travel experience, and that you found our pricing reasonable for the location.We appreciate your candid remarks about the hotel's condition. While our building may reflect a certain vintage charm, we continuously strive to maintain and update our facilities to ensure our guests' comfort. Please rest assured that we offer modern amenities and services to meet the expectations of our valued guests.Your commendation of the service offered by our dedicated team is highly appreciated, and it's gratifying to learn that their efforts contributed to a positive aspect of your stay.We hope to welcome you back. All the best.Bastian Mantey, General Manager

Dear Lucia,Thank you for such a positive review.We are thrilled that the professionalism of our staff and the convenience of our transportation services contributed positively to your experience. It's wonderful to hear that our attention to room cleanliness and overall hotel condition met your expectations, and that you found our room amenities to your satisfaction.Thank you for highlighting the excellence in service that we strive for at Mövenpick Hotel Zurich Airport; your commendation is a rewarding affirmation for our dedicated team.Bastian Mantey, General Manager

Dear Elaine, We would like to thank you for this review about your recent experience in our hotel.We are glad that you found our shuttle service convenient for your needs.Bastian Mantey, General Manager

Dear Guest, Thank you for this great review.We are delighted to know that the condition of our hotel met your expectations and that you found your room well-appointed and clean. It is gratifying to hear that you received attentive service, as our team strives to ensure a comfortable and memorable experience for all our guests.Your appreciation for the room amenities reaffirms our commitment to providing a high standard of hospitality. We are proud to offer a comfortable environment where our guests can enjoy a wide range of facilities designed for their relaxation and convenience.We look forward to welcoming you back soon. Kind regards,Bastian Mantey, General Manager

Dear María Elisa,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager

Dear Ivona,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager

Dear Rhonda, We would like to thank you for this review about your recent experience in our hotel.It is wonderful to hear that you found our location near the airport and the complimentary shuttle service to be convenient for your travel needs.We take note of your comment regarding dining options. While we are proud of our in-house restaurant's diverse offerings, we understand that guests may seek different dining experiences. For future visits, please be informed that there are a variety of restaurants within close proximity to the hotel, offering a range of cuisines and prices to suit different preferences. Our team is always ready to provide recommendations and directions to these establishments.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

Sehr geehrter Oswald,vielen Dank für Ihre Bewertung!Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Bastian Mantey, Hoteldirektor

Dear José, Thank you for taking the time to review your stay.We are delighted to hear that you found our room cleanliness and overall hotel condition to meet your expectations, and that our service team was able to provide a positive experience during your stay.We regret to hear your dissatisfaction with the room amenities and dining options. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we are sorry if we fell short in this regard. We take pride in our F&B heritage and are usually known for our wide range of international and seasonal dishes, and it disappoints us to know that we did not live up to these standards for you. Rest assured, we continually strive to improve our guest experience and your remarks are integral to our ongoing efforts to enhance our services.It is heartening to note the positive aspects of your stay, and we are encouraged by your recognition of our efforts in maintaining a high standard of cleanliness and service. We hope that we will have another opportunity to demonstrate the full quality of our amenities and food offerings in the future.We are looking forward to welcoming you again. All the best!Bastian Mantey, General Manager

Dear Jami Arabella,Thank you for taking the time to review your stay.We are disheartened to hear of the challenges you faced with the room temperature. Our rooms are indeed equipped with individually controlled air conditioning, and we regret if it did not provide the comfort you needed. We also offer extra fans upon request for additional cooling, and we apologize if this was not sufficient during your stay.Your feedback regarding the noise and the pillows is taken very seriously. While we do our best to ensure a peaceful environment and restful sleep for our guests, we recognize that external factors can sometimes disrupt this. We regret any inconvenience this may have caused you. Our team is always on hand to assist with any such concerns, and we are sorry if the solutions provided fell short of your expectations.However, we are glad to hear that you found our staff to be a positive aspect of your stay. They work diligently to provide top-notch service and are indeed the backbone of our hotel. Your kind words regarding their service are greatly appreciated and will be shared with the team.Once again, we regret that your experience was not reflective of the high standards we strive to uphold. We are committed to providing a welcoming and comfortable environment for all our guests, and we are truly sorry we missed the mark during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager

Dear Troy,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager

Dear Akram,Thank you for taking the time to review your stay.We are deeply concerned to hear about the discomfort you experienced with the temperature in your room. Rest assured, our rooms are equipped with individually controlled air conditioning, and additional fans are available upon request to ensure our guests' comfort.It is unfortunate to learn about the distress caused by unwelcome visitors in your room. We maintain rigorous standards of cleanliness and hygiene throughout our hotel, and any deviation from this is taken very seriously.We regret to hear that you found our hotel’s condition not up to the mark. Our team works diligently to present a welcoming and well-maintained environment, and we are sorry to hear that your experience did not reflect this.We are also saddened that the amenities provided did not meet your expectations. We strive to equip our rooms with features that cater to the needs and comfort of our guests, including complimentary mineral water and tea and coffee making facilities in selected rooms.We are, however, pleased that you found the level of service to be satisfactory, as our staff is committed to providing a high standard of hospitality to all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager

Dear Diana,Thank you for such a positive review.We do our best to ensure that guests feel welcome and it is very rewarding to know that you appreciated the high standards we strive to uphold.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager

Dear Laurie, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our service to be great. Our staff strive to provide a memorable experience and your acknowledgement is truly appreciated.We regret to hear your dining experience did not meet your expectations in terms of variety and pricing. Our restaurant aims to offer a selection that reflects our F&B heritage, while providing dishes that cater to diverse preferences. We'll certainly take your comments into consideration as we continuously seek to improve our dining offerings.Regarding the room temperature, we apologize for any discomfort you experienced. Our rooms are equipped with individually controlled air conditioning and extra fans upon request, to ensure a comfortable environment for our guests. We are sorry to hear that these measures did not suffice during your stay. We also note your concerns about the overall condition of the hotel and would like to mention that we take great pride in our establishment, continuously working to maintain and enhance our premises.Lastly, we are pleased to learn that the cleanliness of your room was satisfactory, as we hold ourselves to high standards of cleanliness and guest comfort.Bastian Mantey, General Manager

Dear Jessica, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to know that you found our shuttle service to be great, ensuring a seamless connection between the airport and our hotel for your convenience.However, we regret to hear that the temperature in your room was not to your comfort. While our rooms are equipped with individually controlled air conditioning and extra fans upon request, we apologize for any discomfort you experienced. Please rest assured that our team is always on hand to assist with any in-room amenities to enhance the comfort of your stay.The entire team at Mövenpick Hotel Zurich Airport takes great pride in providing a welcoming and enjoyable experience for all our guests, and we are glad that the positive aspects of your visit left a good impression.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

Dear Marnix Jan, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best!Bastian Mantey, General Manager

Dear Georgia,Thank you for such a positive review.We are delighted to hear that you found our staff to be very helpful and our service to be exemplary. Our team strives to ensure a pleasant and comfortable experience for all our guests.While we understand that aspects of our hotel's condition did not meet your expectations, we are continuously working to enhance our facilities, ensuring they live up to the high standards our guests expect and deserve. Please rest assured that we take your comments seriously as part of our commitment to providing a memorable experience.We are also pleased that the cleanliness of your room and the amenities provided contributed to a satisfying stay. It is our pleasure to offer a welcoming atmosphere where every detail is looked after with care.Bastian Mantey, General Manager

Dear Guest, Thank you for this great review.It is delightful to hear that our proximity to the airport and complimentary shuttle service added convenience to your travel plans, ensuring a stress-free connection to your flight.We take pride in our staff's commitment to service excellence, and it is heartwarming to know that Jasmin at the front desk made a wonderful impression on you.While we received your positive remarks with appreciation, we noticed your neutrality on aspects such as room cleanliness and hotel condition. Rest assured, our team is devoted to maintaining a pristine environment and continuously looking into ways to enhance the overall guest experience.Your satisfaction is our priority, and it is gratifying to know that the efforts of our team contributed positively to your experience.We look forward to welcoming you back soon. Kind regards,Bastian Mantey, General Manager

Dear James,Thank you for such a great review.It brings us great joy to know that our commitment to maintaining the highest standards of cleanliness and condition has been reflected during your visit. Our team strives to provide impeccable service and it is rewarding to see these efforts appreciated. We are also pleased that our room amenities contributed to a comfortable and enjoyable experience.Should your travels bring you back to the vicinity, the entire team at Mövenpick Hotel Zurich Airport would be honored to welcome you once more.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager

Cher Karim,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez apprécié l'état général de notre hôtel ainsi que la qualité de service offerte.Au Mövenpick Hotel Zurich Airport, nous nous engageons à fournir une expérience exceptionnelle à chacun de nos clients et vos commentaires élogieux nous encouragent à maintenir nos standards élevés.Nous nous réjouissons de la perspective de vous accueillir de nouveau pour une autre expérience mémorable.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Bastian Mantey, Directeur général

Dear Elaine,Thank you for such a positive review.It is heartening to know that you found our rooms to be spacious and well-maintained, which is a testament to our dedicated housekeeping team. We take great pride in providing a clean and comfortable environment for our guests. Furthermore, the friendliness of our staff is something we are very proud of, and we are pleased to see it contributed positively to your experience. Our team's commitment to service is unwavering, and your commendation is a wonderful affirmation of their efforts. Thank you for acknowledging our convenient location, which we believe is perfect for guests with early flights or those looking to explore Zurich without the hassle of a long commute. Rest assured, our attention to detail in the amenities we offer is aimed at creating an experience that feels like a home away from home. We are thrilled to know that we succeeded in making your stay enjoyable.Bastian Mantey, General Manager

Dear Ian,Thank you for such a great review.It's great to hear that you had an enjoyable stay.We look forward to a return visit from you in the future.Best wishes,Bastian Mantey, General Manager

Sehr geehrter Michael,danke für den positiven Erfahrungsbericht zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Bastian Mantey, Hoteldirektor

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Bastian Mantey, Hoteldirektor

Cher Samir,Merci infiniment pour votre gentille appréciation de notre établissement.Votre retour élogieux sur l'accueil et le personnel francophone nous remplit de joie et témoigne de l'engagement de notre équipe à offrir un service exceptionnel.Nous sommes ravis que la proximité de l'aéroport et des commodités locales ait contribué à la commodité de votre visite. La propreté de nos chambres est une priorité absolue, et votre reconnaissance à ce sujet est pour nous une véritable récompense.Bien que vous ayez trouvé l'état de l'hôtel et les équipements de la chambre satisfaisants, nous sommes toujours à l'écoute pour améliorer chaque aspect de l'expérience Mövenpick. Nous sommes fiers de nos installations et services, et nous nous efforçons de maintenir une qualité irréprochable pour nos clients.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Bastian Mantey, General Manager

Dear Joseph,Thank you for taking the time to review your stay.While we are pleased to hear that some aspects of our service met your expectations, it is with regret that we learn of your dissatisfaction with the air conditioning and temperature in your room. We understand that comfort is paramount, and although our rooms are equipped with individually controlled air conditioning and extra fans upon request, we are sorry to hear that these measures did not suffice on this occasion.We also note your comments on the consumables provided in the room and thank you for bringing this to our attention. Please be assured that we are committed to ensuring our guests have a pleasant stay, and while our policy includes a set number of consumable items replenished daily, we are always happy to provide additional amenities upon request.We appreciate your thoughts on the overall room cleanliness and hotel condition and we continuously strive to maintain high standards. Service is a cornerstone of our hotel's philosophy and we are encouraged that you found this aspect to be satisfactory. Our team is dedicated to providing a welcoming and helpful environment for all our guests.Your feedback is invaluable to us and we are earnest in our desire to deliver a more enjoyable experience to all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager

Liebe Josephine,vielen Dank für Ihren Besuch und Ihr Feedback.Es freut uns zu hören, dass Sie unsere Zimmerausstattung positiv hervorheben. Unsere Gäste schätzen normalerweise die bereitgestellten Annehmlichkeiten, die einen komfortablen Aufenthalt gewährleisten.Allerdings bedauern wir, dass die Sauberkeit und der Zustand des Zimmers nicht Ihren Erwartungen entsprochen haben. Wir nehmen Ihr Feedback sehr ernst und möchten versichern, dass es nicht unserem Standard entspricht, da wir stets bemüht sind, unseren Gästen einwandfreie Zimmer zu bieten. Unser Team ist angehalten, die Zimmer sorgfältig zu pflegen und zu warten, daher entschuldigen wir uns für jegliche Unannehmlichkeiten.Wir wissen Ihre Rückmeldung zum Service zu schätzen und möchten darauf hinweisen, dass wir stets bestrebt sind, unseren Gästen eine herausragende Betreuung und Hilfsbereitschaft zu bieten. Es ist unser Ziel, dass sich jeder Gast wohl und geschätzt fühlt.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit freundlichen Grüßen,Bastian Mantey, General Manager

Dear Oxana, We would like to thank you for this review about your recent experience in our hotel.We are pleased to hear that you found our service to be excellent and that the overall condition of our hotel met your expectations.However, we regret to hear about the discomfort caused by the room temperature and the air conditioning unit during your stay. We understand the importance of a restful night's sleep and are sorry for any inconvenience this may have caused. Please rest assured that we do have individually controlled air conditioning in our rooms and extra fans available upon request for added comfort. We also offer rooms on higher floors which tend to be quieter, ensuring our guests have a more tranquil environment.We also take note of your ratings regarding room cleanliness and amenities. Our team strives to provide immaculate accommodations and comprehensive amenities, and we continue to focus on delivering an exemplary experience for all our guests. Your comfort and satisfaction are of utmost importance to us.We hope to welcome you back. Best wishes,Bastian Mantey, General Manager

Dear Ivona,Thank you for such a positive review of your stay.It brings us immense pleasure to learn that our team's efforts to accommodate your travel needs, particularly with your two dogs, were well received and contributed to your comfortable stay. Our commitment to cleanliness and providing well-appointed rooms is a priority, and we are glad that you appreciated the room's amenities, including the fridge, kettle, and coffee supplies.We regret to hear, however, that your dining experience did not meet expectations due to the unavailability of the barbecued steaks. Please rest assured that our culinary team strives to offer a diverse and satisfying menu, and we are continually enhancing our dining options to delight our guests.We are also pleased to know that the hotel's surroundings met your approval, offering convenience with nearby grocery stores and restaurants, as well as green spaces for your dogs to enjoy. This aligns perfectly with our aim to provide a holistic experience, not just within the hotel but in the local area as well.We hope that you will visit us again in the future. Kind regards,Bastian Mantey, General Manager

Estimado huésped, Gracias por elegir Mövenpick Hotel Zurich Airport para su estancia en nuestra ciudad.Nos complace saber que el aroma de nuestras instalaciones y la limpieza de las mismas hayan contribuido a una experiencia agradable durante su visita. Es gratificante también que la atención de nuestro personal y nuestro buffet hayan cumplido con sus expectativas.Sin embargo, lamentamos leer que la eficacia del aire acondicionado no fue de su total agrado. Aunque nuestras habitaciones cuentan con climatización individual y ofrecemos ventiladores adicionales si es necesario, entendemos que el confort térmico es importante y sentimos cualquier inconveniencia que esto haya podido ocasionarle.Nos enorgullece que haya encontrado los cuartos en perfecto estado, reflejando nuestro compromiso con el bienestar y la satisfacción de nuestros huéspedes.Nos gustaría mucho que nos concediera una segunda oportunidad. Reciba un cordial saludo,Bastian Mantey, General Manager

Dear Bas, We thank you for taking the time to share your feedback.We are pleased to hear that you found our staff to be friendly and eager to assist. Our team is dedicated to providing a welcoming and supportive environment for all our guests.However, we regret to hear that your experience with the room's condition did not meet the expectations set by our 4-star standards. We understand that a comfortable room temperature is essential, and while our rooms are equipped with individually controlled air conditioning and extra fans upon request, we apologize if these measures did not suffice during your stay. Additionally, we are sorry to hear your observations regarding the showers. Please rest assured that maintaining our facilities is paramount, and we consistently work on improving the guest experience.We appreciate your kind words about the pleasant atmosphere in our lobby. It is our goal to extend this experience throughout the hotel, including the guest rooms. We will continue to strive for excellence in all areas of our service.We do hope to welcome you back for an improved experience. Best wishes,Bastian Mantey, General Manager

Dear Ozzie,Thank you for such a positive review of your stay with us.We are delighted to hear that our complimentary airport shuttle added convenience to your travel plans. It's gratifying to know that you appreciated the condition of our hotel and the amenities provided in your room.Our team is committed to delivering excellent service, and your acknowledgment serves as a wonderful encouragement to us all.We are continually striving to ensure our guests have a comfortable and enjoyable stay, and positive feedback like yours is a testament to our efforts.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

Dear Jaime,Thank you for taking the time to share your opinion with us regarding your stay.We are pleased to hear that you found our service to be satisfactory and appreciate your recognition of our team's efforts to provide a comfortable experience.However, we regret that certain aspects of our hotel did not meet your expectations. While our building may have a classic design, we ensure that our facilities are well-maintained and our rooms comfortably equipped with modern amenities, including individual air conditioning controls and free high-speed internet access. We understand the importance of a restful night, especially before a flight, and offer rooms designed to optimize your relaxation, such as our SLEEP Queen rooms with soundproofing and blackout curtains.We are delighted that you found our location convenient and the complimentary airport shuttle service beneficial for your travel needs. The proximity to the airport and the shuttle service are indeed among the most appreciated features by our guests.Bastian Mantey, General Manager

Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our hotel highly accessible and that our front desk staff made a lasting impression with their courteous service. It's rewarding to know that the cleanliness of your room met your expectations and that the overall condition of our hotel added to your positive experience.The satisfaction of our guests is our top priority, and it's gratifying to see that our efforts have resonated with you. We take great pride in our room amenities and are pleased that they contributed to your comfort during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Bastian Mantey, General Manager

Dear Michal,Thank you very much for this positive review.We are delighted to hear that the convenience of our location and the complimentary shuttle service contributed positively to your stay. It's our aim to provide a seamless experience for travelers, especially when it comes to accessing Zurich's main points of interest.Maintaining our rooms to the highest standards of cleanliness is a top priority for us, and we're glad this reflected in your visit. Although you've noted the hotel's condition, we trust our commitment to service excellence and our well-appointed amenities ensured a comfortable stay nonetheless.We pride ourselves on the exceptional service our team provides, and it's rewarding to know that we've met your expectations in this regard.Bastian Mantey, General Manager

Dear Abby,Thank you for taking the time to share your comments.We are delighted to hear that our location provided the convenience you needed for your travels and that our shuttle service added to your comfort. We regret to hear your observations regarding the hotel's decor and air conditioning; please note that our rooms do have individually controlled air conditioning, and we are continuously working to update our amenities to enhance guest satisfaction. Furthermore, we're glad to find our staff met your expectations with their helpful service.We hope that you will return on a future occasion.Kind regards,Bastian Mantey, General Manager

Dear Nitzan,Thank you for such a positive review.We are thrilled to hear that you found our rooms impeccably clean and our hotel's condition to your satisfaction. Our team at Mövenpick Hotel Zurich Airport takes pride in providing attentive service and ensuring our guests feel well cared for during their stay. It's gratifying to know that the amenities in your room added to the comfort of your visit.We look forward to the pleasure of seeing you again in the future. Kind regards,Bastian Mantey, General Manager

Dear James, Thank you for your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,Bastian Mantey, General Manager

Dear Olivia, Thank you for this positive review of your stay.We are delighted to hear that our prime location proved convenient for your travels during your layover and that the warm welcome from our staff contributed to a positive start to your stay. Our team takes great pride in maintaining our modern amenities and comfort in the rooms, and it is rewarding to know that these aspects enhanced your visit. We're thrilled that the cleanliness and overall condition of the hotel met your expectations and that our services left a lasting impression.Bastian Mantey, General Manager

Dear Sapna,Thank you for taking the time to let us know your opinion of your recent stay.It's wonderful to hear that you appreciated the cleanliness of our rooms, as our team strives to maintain the highest standards of hygiene.We are also delighted that the condition of our hotel met your expectations, and that you found our service to be exemplary. Our staff takes great pride in ensuring that every guest's stay is comfortable and enjoyable.We look forward to welcoming you back. Best wishes,Bastian Mantey, General Manager

Dear Katharine, We are grateful for the time you took to review your recent stay.We are delighted to hear that our proximity to the train station and our complimentary shuttle bus service added convenience to your stay. We regret to hear about the sink issue you encountered and we appreciate you bringing this to our attention. Please rest assured that maintaining impeccable standards of cleanliness and upkeep is a top priority for us. It is gratifying to know that you were pleased with the cleanliness of the room, the overall condition of our hotel, the level of service provided, and the amenities available during your visit.We hope to welcome you back in the future.Best wishes,Bastian Mantey, General Manager