Isle of Sheppey 4 Stars Hotels

"Lovely hotel, very helpful staff. We booked a disabled room for my husband and it had a wet room, which was lethal!. Once wet there was no way of getting the water off the floor and no- one could use the bathroom until housekeeping had been in to sort it. We used the towels available but it wasn’t enough. The toilet smelt when we arrived and I wonder if the disabled rooms are used less often than other rooms. We reported the toilet and it was dealt with swiftly but still smelt . The hotel was perfect for parking close to the airport but very expensive."

"Clean and tidy room. Bar was a bit loud and busy."

"Nice hotel in a great area for getting about.our room was ok the bed was comfortable.the staff were all very nice,Breakfast was good and the bar area was great with plenty of other rooms to sit while having a drink.only thing I can complain about is the pidgeons noise from sitting on the windowsills early morning.but other than that we had a lovely time at the falstaffe hotel "

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"Perfect"

"Tired looking hotel, could do with an update. Breakfast was a disappointment, no bacon or eggs and seemed to be no hurry to replenish items. Didn’t use pool or spa but looked nice enough. Extremely helpful member of staff helped us pull some tables together for a meal in the bar one night as we couldn’t get into the restaurant and needed to be sat at a regular table. Bar prices were very expensive- £32 for 2 glasses of wine! Also tried to charge us £10 for car parking even though we had travelled by train. This was quickly rectified. Rooms were dated but had toiletries in the bathroom - only 1 hand towel - and there was plenty of teabags, milk, coffee etc "

"Everything was dirty , the room had an awful smell and we couldn’t wait to leave "

"I love this place - it is charming and peaceful and the staff are very helpful - in particular Rebecca who goes out of her way to help . "

"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"