Legacy Trail 4 Stars Hotels

"Everything was great"

"The manager on duty whos name is Daeveon, was the rudest individual in the servuce industry I have ever come across. After working over 16 hours, I walk into the lobby to only a hello and a stare. Not a welcome to Doubletree, not a how may a help you?, is there something you need?, nothing. After a moment he asked if I was checking in and I said yes, he then asked for my ID. After I handed it to him, he got some kind of attitude and stood up, walked all the way around the desk to pick up a floor sign and set it down right next to me. I leaned back to see what it says, and it say "please have ID ready", he was trying make a point. Keep in mind there was not one person in line, why would I stop read a sign and take out my ID before approaching an empty check in counter. So now am I not only tired, I am now offended and irritated. So I say I have had a very long day, and probably wouldn't have seen the sign anyways. At this point the general manager comes around the corner and Daeveon starts complaining to him about me right in front of me. I hold my tongue for the moment, and he finishes checking me in. He doesn't give me any information about wifi, breakfast, amenities, anything, just the location of the elevators. As I am waiting for the elevator, I can here him all the way across the lobby complaining about me again to the GM, in front of other patrons that have arrived. I got very angry and confronted him, and they revoked my room and made me leave. Unbelievable!"

"The hotel was very clean and the staff were very accommodating."

"Incredible service, beautiful surroundings , such a happy vibe . Family friendly …loved it!"

"this past week was our second time staying at Zota. First trip last year was ok but this trip, not so much. The staff here wasn't very pleasant and the hose keepers missed cleaning our room 3 days out of the 7 we stayed there. coffee runs out in the morning and 4 days I notified the staff asking to bring more. idk I feel like resort staff should keep an eye on stuff like coffee in the morning?? decent bang for your buck if your looking to get out on the island but don't except too much from Zota. the valet service on the other hand was top notch! those guys were running around like crazy getting everyone to their vehicles as quickly as possible. too bad the good service ends at their front door..."

"Friendly staff and great food "