Newmarket 4 Stars Hotels

"Stay at this hotel often, usually everything is perfect and I enjoy staying here often. This time on arrival, there seemed to be an odd smell in the corridor whe getting out the elevator, when I entered the room there was sliders in the bottom of the toilet and half a loo roll like it had been used and not cleaned. The rest of the room was clean as usual. When I returned back on the second day, the toilet was ‘running’, like the system was filling up with water but it never stopped. Had to flush the toilet a few times to clear. Think this was an off chance as I’ve never had it before- would stay again but disappointed with this stay."

"For a 4 star hotel the property needs some TLC, food standard is an issue hopefully the manager is dealing to it after we reported some issues, not quite good value for money"

"The hotel was lovely—very clean, and the restaurant was excellent. However, our experience on arrival was disappointing. We were told check-in was at 4pm, but our room wasn’t ready, and we ended up waiting in reception for nearly an hour. We didn’t get into our room until after 5pm, which delayed our plans for the evening."

"Professional helpful staff, the room was very clean in Central of Cambridge. It was easy to get around. "

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"The air conditioning didn’t work. In order to call the front desk, you need to access WiFi and message them on WhatsApp. To access WiFi you need to turn on the TV. The TV didn’t work. Trying to solve problems that don’t exist only creates more problems. Decent water pressure though!"

"Really clean and smart modern Hotel. On-site parking is really convenient however the park-and-ride is a short walk away and cheap cheaper. I’d also recommend using the park-and-ride to get in and out of Cambridge rather than the slower local buses."

"Breakfast was delicious - almost too much food! Not easy to get food in the evenings though so we ate out, which was easy enough."