Windward Coast 4 Stars Hotels

"Anticipation of staying at the Hyatt regency gave us high expectations. The woman checking us in had informed us that she could provide us with vouchers for the buffet since we had paid for the regency club upgrade. We came back down the following day after we tried what was offered to get vouchers for the buffet and were told they don't offer that option. They also wouldn't add the stay to our rewards account since the trip was booked through Expedia. Didn't understand why. After getting there, we came to find out that the facility was showing its age. The hallway had blowers going all week long due to some leak. The toilet in the room leaked. There were rags and things that were left in our room. One of The two coffee machines was out of service for two of the days we were there and the flavored water machine was broken for five of the seven days we were there. We went for the additional fee to include meals. After experiencing what was offered, we would not do this again. We found the quality and variety somewhat questionable. Our room was on the side of the building so we did have a beach/ocean view. It is unknown what the other properties in the area are like or have to offer, but would most likely check out a different place of I do go back."

"Great service "

"House keeping was slacking every day skipping vacuuming and getting the dirty towels and cleaning. The carpet had so many stains all over the property. I spotted so much sands right behind our beds. The breakfast was tasteless and blah. Even the coffee wasn't great. We spotted a bug getting into miso soup one day ar breakfast buffet. The hotel was old and dirty. the lights inside the bathroom were too dimmed. The TV keeps disconnecting during storm. The elevators took forever, very annoying. The pool wasn't heated & it was so small."

"It was an amazing location "

"Nice hotel ever"

"Great stay"

"This is our 2nd time staying here and it is even better now after they remodeled. So clean and close to all the shopping in Waikiki. Staff was so friendly. I would gladly stay here for a 3rd time."