In Ovapa, a hotel needs to provide a certain amount of high-end conveniences to earn 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches like a welcome gift.