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Reviews of Grand Eliana Hotel Conference & Spa

4 out of 5
Grand Eliana Hotel Conference & Spa
1000 Churchill Avenue Piazza, At Wawel Intersection, Addis Ababa

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 54 reviews" "
Rating 8 - Good. 25 out of 54 reviews" "
Rating 6 - Okay. 13 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moges, Aldie

Liked: Cleanliness, staff & service, amenities
Prime location .
Stayed 2 nights in Mar 2024
Response from The Management on Mar 19, 2024
Dear Mr. Moges,Let us thank you for choosing Grand Eliana Hotel for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that our location contributed to your positive experience. We would love to have the chance to welcome you back in Addis Ababa for another stay.With Kind Regards, Management of the Hotel

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where as the lounge is kept clean, the rooms leave much to be desired.
Stayed 6 nights in Dec 2023

10/10 Excellent

Rita

Stayed 1 night in Dec 2023

8/10 Good

Samson

Traveled with family
Liked: Cleanliness
Hot water not working and WiFi is slow.
Stayed 7 nights in Sep 2023
Response from The Management on Sep 29, 2023
Dear Mr. Samson,Let us thank you for staying with us at Grand Eliana Hotel Conference &Spa. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. you point about hot water and WIFI is well noted by the top management and addressed to the concerned team.It will be our pleasure to welcome you again in our premises during a future trip to Addis Ababa.Kind regards,The Management.

6/10 Okay

ASRES

Traveled with family
Disliked: Cleanliness, room comfort
Not so Good
Stayed 1 night in Sep 2023
Response from The Management on Sep 13, 2023
Dear ASRES,Thank you very much for choosing to stay at Grand Eliana Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With regards,The Management.

6/10 Okay

ASRES

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from The Management on Sep 13, 2023
Dear ASRES,Thank you for choosing to stay at Grand Eliana Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With regards,The Management.

8/10 Good

Mesker, Miami

Liked: Staff & service, property conditions & facilities
nice hotel, with a good breakfast and gym facilities - shopping mall is adjoined to hotel - helpful staff at checkin and restaurant
Stayed 1 night in May 2023

10/10 Excellent

Getahun, Alexandria

Stayed 1 night in Jul 2022

8/10 Good

Issa, Bellevue

Liked: Cleanliness, amenities, property conditions & facilities
It’s ok but needs maintenance on some minor things in the room I had stayed
Stayed 1 night in Jan 2022

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good people poor product
We had problems with no hot water for several days because of electrical/generator problems, WiFi was almost nonexistent, and we could not get into our safe. Everyone was very nice and tried to help but this property needs some care and upkeep.
Stayed 8 nights in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer services. No internet connection for few days.
Stayed 6 nights in Mar 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and Comfort Stay in Eliana
It was amazing business trip and amazing about hotel stay and comfort travel also, but It was my business trip and far away from my meeting place and rest of the extended stay in other one.
Stayed 6 nights in Feb 2021

10/10 Excellent

Aymeric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprisingly good for the price
Surprisingly nice, very good spa, just the restaurant is average and the breakfast quite limited. but the hotel is also quite cheap, so cant complain!
Stayed 2 nights in Nov 2020

8/10 Good

stuart

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel needs TLC
The staff are very friendly and helpful but the hotels needs an upgrade. They are doing some construction work etc, so hopefully when it is finished the standard will have improved.
Stayed 3 nights in Nov 2020

8/10 Good

Yordanson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, helpful and spoke English. The hotel restaurant was always open. We always felt safe ad were very happy with the facilities. The gym was great too.
Stayed 8 nights in Aug 2019
Response from Aida on Aug 12, 2019
Dear Guest, Thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased that to learn that our accommodations and facilities were to your liking. We look forward to welcoming you again on your next trip to Addis with much more. Wish you all the best in your personal and business endeavors!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable, pool and gym excellent. service overall good but somewhat inconsistent. Breakfast and food good, however selection limited and basics such as pasta not available at times.
Stayed 12 nights in Jun 2019
Response from Aida on Jul 9, 2019
Dear Guest, thank you for staying with us and also for taking a moment from your precious time to share your comments with us. We have taken the points of improvement and definitely we will work them out and wait for you on your next trip to Addis to witness our improvement. We wish you all the best in your future endeavors.

8/10 Good

Michael

Business traveler
Liked: Staff & service, amenities
It has a very good fitness centre. Room was spacious with good view. One elevator was out of service for half my stay, Shower fitting loose but shower worked well. Pillow cases were crumpled. My laundry disappeared for two days. Staff were all very polite and pleasant and tried to deal with my issues
Stayed 6 nights in Jun 2019
Response from Aida on Jul 9, 2019
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your valuable comments for our improvement. We are pleased to hear that most of our services were to your liking. We have taken the points of improvement and will definitely work them out. We look forward to welcome you again on your next trip to Addis and at the same time you will witness our improvement. Wish you all the best in your future endeavors.

10/10 Excellent

Jaquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Addis Ababa.
I visited Addis to see friends and very much enjoyed my stay at the Eliana. Staff are extremely helpful and make every effort to resolve any issues and to help me find my way around this bustling city.
Stayed 9 nights in May 2019
Response from Aida on Jun 12, 2019
Dear Guest, thank you for your recent stay at Eliana and for taking a moment to share your comments with us which are valuable input for our improvement. We are pleased to hear that our services were to your liking. We look forward to welcoming you again on your next visit to Addis.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but missing a Bar Snack Menu in Lobby
Good hotel, well located for my work at Black Lion Hospital. Only area for improvement would be the availability of a snack/bar food in the lobby area. Internet in my room was not as consistent as internet in lobby and many people were working in the lobby. Many other hotels in Addis offer a bar snack menu whereas Eliana doesn’t and this would be an improvement
Stayed 3 nights in Mar 2019
Response from Aida on Apr 4, 2019
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to hear that our location was convenient for your work. We will definitely look into the points mentioned and work for improvement. We look forward to welcoming you with more upcoming facilities at Eliana.

8/10 Good

Priya, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Eliana was a great location in proximity to the Piazza and Churchill Street. Staff were great, rooms were clean and good value + service.
Stayed 3 nights in Mar 2019
Response from Aida on Apr 4, 2019
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to hear that our services were to your liking. We look forward to welcoming you with more upcoming facilities at Eliana.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location near Black Lion Hospital. Getting in and out of drive for drop off and pick up is not handy and a struggle for all involved. Power was on and off, and resulted in having to climb stairs regularly since being in elevators was not comfortable. However, fundamental room, internet and service was fine.
Stayed 2 nights in Jan 2019
Response from Aida on Jan 30, 2019
Dear Guest, thank you for staying with us and for taking a moment to share your comment to help us on our improvement. We will definitely consider the points mentioned and work on them. We look forward to welcoming you again with more upcoming services at Eliana!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Aida on Jan 23, 2019
Dear Guest, thank you for staying with us and for taking a moment to share your comment with us. We are pleased to see the good rate you gave us which shows that you are pleased with most of our services. We look forward to welcoming you again with much more facilities at Eliana!

10/10 Excellent

Reiner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, reasonably priced, clean and comfortable, spacious room - easily the nicest hotel I visited during a week-long visit to Ethiopia
Stayed 1 night in Jan 2019
Response from Aida on Jan 14, 2019
Dear Mr. Reiner, thank you for staying with us and for taking a moment from your precious time to share your comment with us. We are pleased to hear that our services were to your liking. We look forward to welcoming you again with more upcoming facilities at Eliana!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff. Consistently nice breakfast. Clean and safe.
Stayed 18 nights in Nov 2018
Response from Aida on Dec 11, 2018
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments. We are pleased to hear that our accommodation were to your liking. We look forward to welcoming you again with more upcoming services at Eliana.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Nov 2018
Response from Aida on Dec 11, 2018
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments. We are pleased to hear that our accommodation were to your liking. We look forward to welcoming you again with more upcoming services at Eliana.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel that could be a great one
The hotel is in a central location. The staff are helpful an friendly and the restaurant serves good food at a reasonable price. The rooms are quite spacious, clean and comfortable. On the downside, the food soon runs out at breakfast and is not replenished (although breakfast is served until 1000am, there's virtually nothing left after 0830). The rooms also lack maintenance (with some light switches not working, etc.). While the wifi works, it tends to be temperamental, although this is not unusual in Ethiopia. Overall, if the management could sort out the niggling problems, this good hotel could become a great one. I will be happy to return there.
Stayed 2 nights in Sep 2018
Response from Aida on Nov 21, 2018
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to hear that most of our services were to your liking. We will definitely work on the points mentioned and guarantee a better service. We look to welcoming you again with more upcoming facilities at Eliana!

6/10 Okay

David & Sharman, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, central hotel
Rooms very comfortable and clean. Situated near the top of Churchill Avenue, adjacent to a modern shopping mall with quality shops and two good coffee shops. Close to the old city centre (Piassa / Piazza). On a noisy crossroads but this gives an ever-changing view of city life. Double glazing would improve rooms facing the crossroads to make them less noisy. Restaurant serves unremarkable food and the variety is often limited. Restaurant staff friendly and helpful but need better training. Reception staff and managers were caring and attentive.
Stayed 2 nights in Feb 2018
Response from Aida on Mar 27, 2018
Thank you for your valuable comments Mr. Sharman, we will definitely look into the points that are mentioned and you will witness the change.

6/10 Okay

jong

Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Would definitely return. Staff outstanding. Make sure to get good instruction about immediate surroundings.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but location is busy
I like it very nice, staff are friendly & good but underpaid.
Stayed 9 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
I had a good stay at the hotel as it is located near some restaurant and shops. St. Georges Cathedral is also near, for we it was an easy walk from the hotel. My room was comfortable.
Stayed 3 nights in Nov 2017
Response from Eliana hotel on Dec 12, 2017
Dear Guest, Thank you for staying with us and for taking a moment from your valuable time to give us your comment. It was a pleasure to have you here and to serve you. We look forward to welcoming you again with more facilities which we will finalize in few months.

10/10 Excellent

Dave, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well-run, comfortable hotel, excellent staff
Staff were extremely professional, friendly and helpful. The hotel helped us extensively: changed room (first one was a little loud due to proximity to main road), organised taxi, let me use phone for business call, converted currency, delivered food to room. Security on the door. Free shuttle. Very clean, spacious and quiet room. Great shower (best we had in Ethiopia). Good views of city (although the new room had construction work blocking views - didn't mind this). Wifi very strong. Very central location but not massive amount for tourists in immediate vicinity. Piazza is 5-10 minute walk. St George and Holy Trinity churches 20 minute walk. Mercato 20 minute walk. Overall would highly recommend.
Stayed 3 nights in Oct 2017
Response from Eliana hotel team on Dec 12, 2017
Dear Guest, Thank you for staying with us and for taking time to send us your comment. It was a pleasure to have you here and to serve you as well. We look forward to welcoming you again with more facilities which will be finalized in few months.

8/10 Good

Sheila, TX

Liked: Cleanliness, property conditions & facilities, room comfort
First Time Stay
It was a very clean hotel in the center of Addis. The staff were pleasant but need someone who can communicate properly working at the front desk. We called 24hrs before arrival to book for airport pick up and the lady at the front desk didn't not speak or understand English. So we didn't manage to get airport pick up. Upon arrival I inquired why this happened and finally someone who spoke English let us know that the vehicles were being serviced and that was the reason we did not get picked up. They were nice enough to give us a trip to the airport inbetween our stay as we were going to Lalibela for the night. So that made up for that. Other than that it is a nice place to stay, I would recommend it.

2/10 Terrible

Ron

Disliked: Cleanliness, property conditions & facilities, room comfort
Management
Sent a shuttle request to the hotel 27 August 2016 requesting pickup.  No shuttle was sent due to email not being checked.  However received an email two days after checking stating that they had not received the expedia reservations.  What is surprising they had my information and room keys already available.   Staff is friendly. Family suite had several issues which I had to bring maintenance up daily for all the three days I was there. Outside door opening to the balcony had no handle to open from the outside. I was locked out.  The only way I got back in is the door for the balcony from the bedroom did not lock.  The key was in the door and it would not lock.  They took the handle from another suite and put it on mine. Sink leaked water inside the cupboard.   Maintenance fixed it once on Monday.  Than came back on Tuesday after I called them to fix again.   I told the guest services rep there is no hot water in the sink he said just use the kettle to boil the water its the same thing.  Bathroom sinks -  no hot water.  Bathroom Shower has major water leaks.  Called and they came with housekeeping and cleaned the water. Every day I took a shower had a big puddle of water on the floor. Restaurant  food menu has very limited items. After receiving the shuttle request  Management should have been on top of picking up the guests from the airport and tracking the flights instead of emailing me back on 29 stating that Expedia did not tell them about the reservations on time.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good Hotel
The hotel clean, nice rooms, TV, etc. Hotel food not great - breakfast so so. Communication sometimes challenging - staff helpful and eager, but english not always well understood. Lack of reliable wifi, and could not make international calls - can feel a bit isolating. Only 15-20min (depending on traffic) from Bole area where most malls, spas, restaurants are, but taxi ride fares will add up quickly (250-300 Bir or about USD 14 for one trip).

6/10 Okay

AHMED

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
La chambre 511 dégage des odeurs nauséabondes

8/10 Good

AHMED

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sa propreté
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Tsehay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ett bra hotell i allmänhet nära Piazzan som är väldigt trevligt. Trevlig och hjälpsam personal. Hotellet hade "karaktär"- trasiga rumsdörrar (fick byta rum), handtag som lossnade, inga drinkar i baren, knirrande golv, trasiga lampor i korridorer, inga pappersnäsdukar på rummet, inga extra dassrullar. Dock inget som påverkade helheten utan mer "det här är Addis". ett bra och rent hotell med bra sängar. Frukostbuffen helt ok. Försök få utsikt mot Churchill Road (rum x04-x09).
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Won

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Aida on Jun 20, 2019
Dear Guest, Thank you for staying with us and for taking a moment from your precious time to share your comments with us. We are pleased to see that our services were to your liking. We look forward to welcoming you again on your next trip to Addis. Wish you all the best in your future endeavors.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé. Propre. Bon accueil. La navette de transport entre l'aéroport et l'hôtel est un vrai plus. Je recommande cet hôtel
Stayed 2 nights in Apr 2019
Response from Aida on May 2, 2019
Dear Guest, thank you for staying with us and for taking a moment to share your comments with us which are valuable for our improvement. We are pleased to hear that our services were to your liking. We look forward to welcoming you again with more upcoming facilities at Eliana.

6/10 Okay

Verified traveler

Liked: Cleanliness
Die Lage hat mir nicht gefallen. Außerdem ist das Hotel eher kitschig.
Stayed 1 night in Mar 2019
Response from Aida on Mar 26, 2019
Dear Guest, we thank you for staying with us and for taking a moment from your precious time to share your comments with us. It is sad to hear that you did not like the location. But for the comment on our hotel cheesiness could tell us in which area for us to see if there is anything to be improved.

6/10 Okay

koichi

Liked: Cleanliness, room comfort
Disliked: Staff & service
ピアッサ地区のお手軽なホテル
良い点は、広々とした部屋・しっかりとしたセキュリティ・レストランの食事の味・トモカコーヒーのすぐ近く。 悪い点は、空港からのピックアップが無かった・段取りが悪くてレストランでの食事に時間がかかった、またメニュー表の意味が無くて用意できるのは２品だけだった。シャワーでお湯が出なかった・エレベーターの故障で空港までのシャトルバスの出発が遅れた。
Stayed 1 night in Jan 2019
Response from Aida on Jan 9, 2019
Dear Guest, thank you for staying with us and for taking a moment to share your comments with us which are valuable for our improvement. We will definitely work on the points mentioned and make sure that it will not happen again. We look forward to welcoming you again with more upcoming facilities at Eliana!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Aida on Jan 14, 2019
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comment with us. It would have been better if we could have a detail of your view so we can address them immediately. But still we will try to see our services and take action for better service. We look forward to welcoming you again with more upcoming facilities at Eliana!

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018
Response from Aida on Jan 14, 2019
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comment with us. It would have been better is we could have detail of your view so we can address it easily. But still we will try to see into our services and take action for better one. We look forward to welcoming you again with more upcoming facilities at Eliana!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Aida on Dec 11, 2018
Dear Guest, thank you for staying with us and for taking a moment from your precious time to share your comments. We are pleased to hear that most of our accommodation were to your liking. We look forward to welcoming you again with more upcoming services at Eliana.

8/10 Good

Cécile, Lorient

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eliana Hotel à Addis, près de Piazza.
Tout est bien, voire très bien, le personnel de la réception est accueillant et la chambre est d'un standing appréciable pour un prix cohérent au regard des prestations. Le seul bémol serait le petit-déjeuner.
Stayed 3 nights in Jun 2018
Response from Aida on Jul 15, 2018
Cher client, merci de rester avec nous et de prendre un moment pour partager vos commentaires avec nous. Nous sommes heureux d'apprendre que la plupart de nos services sont à votre goût. Nous allons examiner les points que vous avez mentionnés et les améliorer. Nous espérons vous accueillir de nouveau lors de votre prochain voyage à Addis.