Let’s start from the beginning! After my reservation I try contacting the front desk to add 2 massages to our stay, called 17 times in 2 days, no one answered. The 3rd day someone finally answered, to tell me they didn’t have massage therapist on site during my stay. We ended up having to bring our own. We arrived, the room was not ready. They did offer a discount for the inconvenience. We made a reservation in the restaurant, arrived a little early went to the bar to order some drinks while we waited, was stop by personnel because we can’t use the bar until we get seated. Made me stand up from the chairs, go to the host, to only seat us were we were seated, the place was empty.
Drink took a full hour, by then the table was ready. They seat us in an area that was not next to the water and we asked for it ahead of time. We noticed 2 tables next to the water, asked for them a second time and said that they need to be clean and it will take time for them to be cleaned. Instead of go ahead, have an initiative and clean the table. They just left the table dirty, and sat in the middle of the saloon with no water view. By the time for ordering took another 35 minutes, I asked to change my Jasmine rice to another side, like mamposteao rice or white rice with beans or even shoestring fries, they told me that substitutions were not allowed that if I wanted a different side, I will have to pay for an extra side. I was appalled, I went ahead and ordered an extra side or rise that was
