"The pool and waterslide are cool. The rest is crap. Do better Pocaterra.
Staff are useless. No automatic doors anywhere so trying to lug a luggage cart into the building is a struggle. Staff just watched as I struggled to get through the doors. The room was freezing cold no matter how high we set the heat. We had to prop a wall of pillows along the side of the bed that is unfortunately right beside the blower because every time it kicked on, there was a cold wind blowing directly onto that bed. Yes, it was set to heat. But would blow cold air quite forcefully. The vent was so dusty and nasty looking, so this air was gross. Clean your equipment once in a while.
Water was SCALDING hot. My daughter sustained burns to her hands that I had to treat with cold compress, despite turning up hot water slow and gradually.
The mini fridge froze everything we had in there so I had to throw out all the fresh fruit and veggies and pop that I'd bought, which was super expensive in canmore. Huge waste of money.
I will not stay here again."
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