Mercure Almaty City Center

Property class: 4

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful
Take advantage of a hair salon, a library, and laundry facilities at Mercure Almaty City Center. Hit the slopes at this hotel featuring ski-in/ski-out access. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym.
The current price is ₩189,011
₩219,253 total
includes taxes & fees
Nov 14 - Nov 15

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a large window with curtains, and a patterned wall.

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a large mirror, two sinks, a bidet, and a toilet.

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Privilege King Suite with Sofa

A hotel room with a large bed, a headboard with a geometric patterned wall, a window with curtains, and a nightstand with a lamp.

Privilege King Suite with Sofa

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Room with 1 Double Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Privilege Room with 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Junior Suite, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
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About the neighborhood

Located in Almaly District, a neighborhood in Almaty, Mercure Almaty City Center is in a shopping district. The area's natural beauty can be seen at Ile-Alatau State National Nature Park and 28 Panfilov Heroes Memorial Park, while Gabit Musrepov Kazakh Theatre for Children and Youth and Museum of Kazakh Musical Instruments are cultural highlights. Aqua Park and Fantasy World Almaty are also worth visiting. Explore all the area has to offer with horse riding and hiking/biking trails. Visit our Almaty travel guide
Map
53 Abylai Khan Avenue, Almaty, 50004

What's nearby

  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    14 min walk - 1.2 km
  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    3 min drive - 2.3 km
  • MEGA Park
    10 min walk - 0.9 km
  • Zenkov Cathedral
    16 min walk - 1.3 km
  • Panfilov Park
    19 min walk - 1.6 km

Getting around

  • Almaly
    7 min drive
  • Almaty Station
    13 min walk
  • Almaty (ALA-Almaty Intl.)
    31 min drive

Restaurants

  • Чайхана Navat
    3 min walk
  • Starbucks
    5 min walk
  • City
    4 min walk
  • Жибек Жолы Летник
    6 min walk
  • Yasuda Sushi (ЦУМ)
    5 min walk

About this property

Mercure Almaty City Center

  • Upscale hotel located in Almaly District
  • A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Hit the slopes at this hotel featuring ski-in/ski-out access. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self parking
    • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge), and ATM/banking services
  • Room features
  • All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
  • Other conveniences in all rooms include:
    • Free infant beds and free extra beds
    • Bathtubs and bidets
    • 42-inch LED TVs with digital channels
    • Recycling, coffee/tea makers, and fans

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Mercure Almaty City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Almaty City Center?

As of Oct 16, 2026, prices found for a 1-night stay for 2 adults at Mercure Almaty City Center on Nov 14, 2026 start from ₩189,011, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Almaty City Center?

Check-out is at noon.

Does Mercure Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is Mercure Almaty City Center located?

Located in a shopping district, this Almaly District hotel offers ski-in/ski-out access and is within a 15-minute walk of Gabit Musrepov Kazakh Theatre for Children and Youth, MEGA Park, and Green Bazaar. 28 Panfilov Heroes Memorial Park and Nedelka Park are also within 1 mi (2 km). Almaly is 20 minutes by foot and Almaty Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Almaty City Center Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 70 out of 102 reviews
Rating 8 - Good. 23 out of 102 reviews
Rating 6 - Okay. 5 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 2 out of 102 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for business trips; central location with good amenities.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in Almaty. Really lovely English speaking staff, great room, comfortable bed, good showers, good food. Breakfast was a little expensive but convenient. I would stay here again and highly recommend this hotel.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel! Rooms were clean, comfy, and spacious, and staff was polite and helpful. Location is pretty convenient as well, we were able to walk to the bazaar and Arbat street. Easy access to pharmacies and “corner” markets as well! And if you need to take a taxi there’s a dedicated turn off so you don’t have to wait on a curb
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible breakfast buffet, kind and welcoming staff, clean room and bathroom. We enjoyed our two week stay immensely and being able to walk to many a place.
Stayed 17 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great modern hotel in the center of Almaty

Great modern hotel in the center of town. Very friendly and helpful staff. There was minimal hot water in the shower, otherwise everything was perfect.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The hotel is average, they refused to give me additional towels, saying I can only have one and when it is used then I can request another. Which is bizarre!! Breakfast is below poor, the scrambled eggs where ice cold (not even lukewarm) bread stale and hard like rocks, I asked for sunny side up, they came drenched with oil and burnt below, the coffee was not good at all either. On the upside, room was spacious and clean. The heating system is a bit tricky needs to be adverted frequently, because the settings kept changing on their own!
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Amazing stay... I didn’t want to leave!
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee machine for breakfast should be improved.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel in centro ad Almaty. Buona colazione con ampia scelta anche per gusti Italiani.
Stayed 10 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grundsätzlich ist es ein sehr schönes Hotel. Die Qualität der Betten ist super, die Zimmer sind schön und groß und das Badezimmer bietet eine große Dusche und ein Bidet. Das Personal ist freundlich und versucht so gut es kann auf englisch zu unterstützen. Leider gibt es keine individuell einstellbare Klimaanlage, was unseren aufenthalt wirklich unangenehm machte. Aktuell (Ende März) herrscht Winterbetrieb. Entsprechend kann über die Klimaanlage nur geheizt werden. Wir ließen diese sofort abstellen und öffneten das Fenster. Tagsüber hatten wir gute 26 Grad im Zimmer, Nachts ging es nicht weiter als 24 Grad runter. Da wir im Wetterbericht sahen, das Temperaturen bis 26 Grad erwartet entschieden wir uns deshalb früher abzureisen. Sehr positiv hervorheben möchte ich das Frühstück. Es ist zwar etwas teurer, bietet dafür aber reichlich auswahl zu einer hervorragenden Qualität.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Әлия қызметкері мейірімді.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный персонал

Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz bir otel, merkeze de yakın.
Stayed 3 nights in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is my 4th stay at this property

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for walking around city center Almaty

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Неповторимый интерьер

Классное расположение, очень близко к арбату и пешеходной улице Панфилова. Номера оформленый в казахских орнаментах, прямо очень красиво!
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель с отличным местоположением

Отличный отель с большими номерами и прекрасным местоположением, очень рекомендую.
Stayed 2 nights in Oct 2019