When I arrived at the hotel, I had to remind the receptionist that my Expedia reservation specified a room on a high floor. He responded that there was limited availability and that the only room he could offer was on the ninth floor with a view of the railroad tracks. He also stated that if I wanted a better room, I would need to pay an additional fee of more than 100 euros per night.
In addition to this issue, I went two consecutive days without receiving any room service. On the first night, when I complained, the hotel apologized and explained that they were at full capacity. Their solution was simply to send someone with clean towels and to collect my trash. The following day, the same situation occurred — my room was not serviced, and all the trash remained there. I was too exhausted that evening to even request additional towels.
Once again, I feel that Expedia does not adequately defend its customers in these types of situations. I have reported similar issues to Expedia on multiple occasions, and although I am always told that my case will be escalated, I never receive any follow-up or resolution. This ongoing lack of response leaves customers with a negative experience, despite consistently choosing Expedia to plan our trips and placing our trust in your service.
I sincerely hope that Expedia begins to listen to and support its customers more effectively so that travelers feel protected and valued by their travel agency.
