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"Staff was excellent "

"I try to write fair, detailed reviews as I rely on them myself when choosing properties. Mountbatten appealed to me for its heritage positioning and proximity to Kandy’s historical centre, and in many ways it delivered. Location & Atmosphere – 5★ The setting is exceptional: tranquil, elevated, surrounded by greenery, and beautifully maintained. The infinity pool is stunning and the staff are very mindful of guests seeking quiet. It genuinely feels peaceful. Service – 5★ Warm, attentive and polished throughout. The team clearly cares and service is consistently strong. Rooms – 4★ I stayed in the main bungalow (last-minute booking), not in one of the standalone jungle lodges, which look beautiful. My room was comfortable with strong AC and a spacious bathroom, though certain finishes could benefit from cosmetic updates. Food – 4★ Breakfast is good if you choose wisely. Coffee, however, does not match five-star standards. The main issue was menu consistency: several dishes did not fully match their written descriptions, and ingredients listed were sometimes missing. Communication between kitchen and menu needs tightening. Overall, Mountbatten has outstanding foundations — location, tranquility and service. With improved kitchen execution and small refinements, it could easily move from very good to exceptional. I would return — especially to try one of the lodges. "

"This property is falsely advertised as a 4.5-star hotel; in reality, it falls far short of that standard. It is an old, converted house with dated furnishings, holes in window frames, and a leaking roof. While the staff are friendly—and Smith, in particular, was very persistent in his efforts to help us—the management fails on basic amenities. There was no daily housekeeping or spa as promised, and we were even locked out one day due to the lack of a 24-hour front desk. The food is only bearable, the location provides lovely view, but is an absolute inconvenience, being far removed from the main road."

"evverything"

"Clean and crisp is no small feat in a hotel room in Sri Lanka. This hotel was near spotless. My only problem was the room window opened to a concrete wall, a sad thing when Kandy has so many wonderful views. The staff was wonderful and the Tables restaurant upstairs did have great atmosphere with wonderful views. "

"The room was excellent clean and tidy, but our room was just above the dining/ restaurant area they had loud music on from 7am which woke us up, the location is super with great views, we wanted to try catch of the day (fish) meal. Waiter told us it will take 25min but took an hour, but wasn't sure if it was fresh or frozen, lovely staff, and good location with great views. "

"All facilities excellent Only suggestions Liquid soap in bathroom instead of bars of soap Bath could do with grab bars or a bath mat Otherwise a beautiful location with stunning views "

"Clean room,staff very helpful,great breakfast,views to die for x"