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Reviews of Bilkent Hotel & Conference Center Ankara

5 out of 5
Bilkent Hotel & Conference Center Ankara
Universiteler Mah., Ihsan Dogramaci Bul. No:6, Ankara, Ankara

Reviews

8.4

Very Good

Rating 10 - Excellent. 191 out of 391 reviews" "
Rating 8 - Good. 133 out of 391 reviews" "
Rating 6 - Okay. 33 out of 391 reviews" "
Rating 4 - Poor. 13 out of 391 reviews" "
Rating 2 - Terrible. 21 out of 391 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Deniz

Traveled with group
Disliked: Property conditions & facilities
The biggest problem with this hotel is that you cannot control the temperature of your own room. All AC systems are connected to one system. The rooms were way too hot, 26 Celsius through the night. They kept “trying to fix it”. Finally, someone admitted that the hotel was going to be remodeled in the next year. They should not be charging the rates they are charging when the hotel is tired, and in need of remodeling and being in the modern age. If you don’t need to be at the university, I would not recommend for you to stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

SEREF

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Esam

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

DENIZ

Stayed 6 nights in Dec 2023

6/10 Okay

MURAT ALI

Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

8/10 Good

Kochuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Khaldoun

Liked: Cleanliness, staff & service, property conditions & facilities
POOR BREAKFAST
Stayed 1 night in May 2023

2/10 Terrible

Terence Andrew

Stayed 1 night in Oct 2022

10/10 Excellent

Naz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilkent Hotel is in an amazing location, serene, quiet and calming. The staff is fantastic, every single person we interacted with was very kind and polite. We will definitely go back and visit again soon. We loved our stay here. Thank you.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ugur

Stayed 1 night in Aug 2022
Response from Esra Öğet / Misafir İlişkileri Yöneticisi on Sep 20, 2022
Değerli Konuğumuz,Görüşlerinizin bizler için çok değerli olduğunu belirtir, geri dönümünüz için teşekkür ederiz.Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla,Esra ÖĞETGuest Relations Manager

10/10 Excellent

Kerem

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need immediate renovation. Restaurant very nice and perfect location.
Stayed 1 night in Jul 2022

10/10 Excellent

Ozgur

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Nice environment but a little far from the city center.
Stayed 1 night in Jul 2022

10/10 Excellent

Cem

Stayed 1 night in Jun 2022

8/10 Good

Sinan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel completely needs upgrading, good food in Akdeniz restaurant
Stayed 1 night in Mar 2022
Response from Esra Öğet / Misafir İlişkileri Yöneticisi on Apr 11, 2022
Değerli Konuğumuz, Geri dönümünüz için teşekkür eder, görüşlerinizin bizler için önemli olduğunu ve değerlendirmeye alınacağını belirtmek isteriz. Sizleri her daim otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla,

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Esra ÖĞET / Guest Relations Manager on Nov 12, 2021
Değerli Konuğumuz, Görüşlerinizin bizler için çok değerli olduğunu belirtir, geri dönümünüz için teşekkür ederiz. Sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Ihsan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Ömer

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room was dirty. Hair in the bath room, sheets not fresh.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Disappointing
This was a family trip and we entered with excitement but left very disappointed. We found the staff to be very transactional and tired, however the maintenance staff was friendly and helpful when our TV did not work. The internet was absolutely horrible. I called the front desk and they admitted it was a problem throughout the facility except for some hot spots. This was frustrating for a conference center hotel - basic webpages would load slowly. We did enjoy the outdoor poor which was very nice and well kept but closed at 4:30 in the afternoon. The breakfast was pretty standard but enjoyable - nice selection. Beds were nice and comfortable - rooms had plenty of dust in areas around the TV, windows, telephone etc.
Stayed 1 night in Aug 2021

8/10 Good

Burak Bahadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
This was maybe my fourth stay at this hotel. Bilkent has always been a place for distinguished people and Bilkent Hotel is no different. The staff is friendly, premises are clean and neat. Only this time I had a neighbor talking with loud noises until after midnight from the next room. But I won't blame the hotel for this obviously.
Stayed 1 night in Aug 2021

2/10 Terrible

Rahel

Stayed 2 nights in Jan 2021

10/10 Excellent

MELIS

Stayed 2 nights in Jan 2021
Response from Esra ÖĞET / Guest Relations Manger on Feb 25, 2021
Değerli Misafirimiz, Geri dönümünüz için teşekkür eder, sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla,

8/10 Good

Irakli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, bad WiFi
Hotel and restaurant on the first floor are decent, hotel is alright, a bit remote and quiet as well. One unfortunate thing though, their WiFi is abysmal, so don't expect to stream or work when staying there. In the end just got a SIM with 4G data, because it was quite annoying.
Stayed 7 nights in Nov 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Aras Burak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Enes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick c/in, good price, great city view, clean rooms.
Stayed 1 night in Jan 2020
Response from Esra ÖĞET / Guest Relations Manager on Feb 4, 2020
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Gonca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
I love this hotel. It was great as it has always been.
Stayed 1 night in Aug 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 28, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Jasim

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice location. Very poor light for reading........
Stayed 2 nights in Nov 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 19, 2019
Dear our guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We informed our technical service about poor light of the room and we will check it. We all look forward to the pleasure of welcoming you back in the near future.e Kind Regards, Esra ÖĞET Guest Relations Manager

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 6, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 6, 2019
Dear guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 6, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great place, I will tell you why: this area is in the middle of universities, the hotels customers are all academic personals etc, Seems like
Stayed 2 nights in Oct 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 6, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked it a lot!
Perfect place to stay for visiting Haceteppe University
Stayed 7 nights in Oct 2019
Response from Esra ÖĞET / Guest Relations Manager on Nov 6, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

SONMEZ

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019
Response from Esra ÖĞET / Guest Relations Manager on Oct 26, 2019
Dear guest, Thank you very much indeed for staying with us during your visit to Ankara and your review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Ensieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel and helpful, we enjoyed our stay, wished it had an iron. i loved the complimentary nuts they served us. it is out of the city in the suburb area. but there is a bus takes you from the front door to the subway and back. not many things are around which makes it isolated. if you want to go back and forth to the city i think it would be difficult and you need a car. the pool is nice and clean.
Stayed 1 night in Aug 2019
Response from Esra ÖĞET / Guest Relations Manager on Oct 26, 2019
Dear guest, Thank you very much indeed for staying with us during your visit to Ankara and your thoughtful review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Husam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful place , its the best place to get away from daily routines and be away.
Stayed 3 nights in Aug 2019
Response from Esra ÖĞET Guest Relations Manager on Aug 30, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your thoughtful review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Esra ÖĞET / Guest Relations Manager on Aug 17, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
clean room ,nice pool and helpful stuff
Stayed 1 night in Aug 2019
Response from Esra ÖĞET / Guest Relations Manager on Aug 17, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019
Response from Esra ÖĞET / Guest Relatons Manager on Aug 4, 2019
Değerli Konuğumuz, Geri dönümünüz için teşekkür eder, sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Sezen, Canada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Really clean!!" Stopped here after bad experience with one hotel in Ankara.. The hotel smells fresh and clean. The room was spotless and fresh.. The staff at the front desk was very friendly, helpful and professional.
Stayed 5 nights in Jul 2019
Response from Esra Öğet / Guest Relations Manager on Jul 29, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Esra ÖĞERT / Guest Relations Manager on Jul 24, 2019
Değerli Konuğumuz, Geri dönümünüz için teşekkür eder, sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veey nice. Will stay again.enjoyed the amenties alot
Stayed 3 nights in Jul 2019
Response from Esra ÖĞET / Guest Relations Manager on Jul 21, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

8/10 Good

Maya, Amsterdam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, professional, and friendly service with all necessary facilities available.
Stayed 1 night in Jul 2019
Response from Esra ÖĞET / Guest Relations Manager on Jul 19, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Merve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Esra Öğet / Guest Relations Manager on Jul 19, 2019
Değerli Konuğumuz, Geri dönümünüz için teşekkür eder, sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla, Esra ÖĞET Guest Relations Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Beds are too old and should br renew, confrence room is excellent with good facilities. Hotel is very big and complex
Stayed 3 nights in Feb 2019
Response from Esra Öğet / Guest Relations on Mar 4, 2019
Dear Guest, Thank you very much indeed for staying with us during your visit to Ankara and your thoughtful review. We all look forward to the pleasure of welcoming you back in the near future. Kind Regards, Esra ÖĞET Guest Relations Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Need to repair stand-light, water cocks , etc. and improve to clean and amenity service
Stayed 5 nights in Dec 2018
Response from Esra ÖĞET / Guest Relations on Dec 30, 2018
Dear Guest, Thank you for your reviews about hotel. We shared all your negative remarks with our entire team. Let me assure you that, at your next visit you will not faced with such a problem and we will welcome you with better service during your accommodation. Kind Regards, Esra ÖĞET Guest Relations Manager