My boyfriend and I stayed one night while exploring the area, hiking, and visiting the caves. We arrived late, and the front desk staff were fantastic. I called ahead to let them know we would be checking in after hours, and they reassured us it wouldn’t be an issue. They provided clear instructions for accessing our room and included a map of the town with local points of interest in our welcome package, which was a nice touch.
The room was a good size and a little dated, but that didn’t bother us. The bed was comfortable, the linens were clean, it had everything we needed for a short stay. Unfortunately, the overall cleanliness seemed to be lacking in some areas. After dropping my hairbrush under the bed, I noticed it looked like it hadn’t been cleaned underneath in quite some time. Also visible dust bunnies on the blinds, around the dresser, and in corners of the room. One of the main reasons we booked this room was for the jacuzzi tub after a long day of hiking. Unfortunately, when we went to use it, we found a large number of dead flies on the bathroom windowsill. The bathwater also had a strong sulphur smell and appeared grey in colour. While the water started out hot, by the time the tub was half full it was only lukewarm, so we decided not to use it.
The resort was surprisingly quiet for a long weekend. When we arrived, ours was the only vehicle in the parking lot. Overall the staff were excellent, but the cleanliness issues and unusable jacuzzi were disappointing.