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Reviews of The Arc Residence

4 out of 5
The Arc Residence
Mangelik El, 37, Astana

Reviews

8.8

Excellent

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great apartment withe all the home comforts. Very warm rooms even with only one radiator on in winter. Let me check in much earlier than 2pm which was a lifesaver as it was -15c.
Stayed 4 nights in Nov 2019

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Erkan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Kzmom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed our stay at The Arc Residence. When we checked in, our room hadn't been cleaned. There was a bit of miscommunication between the cleaning staff. I let the front desk know and a cleaning crew immediately came to the apartment and cleaned it very well. There was not a remote for the AC unit in the apartment. The front desk person brought one to the apartment and showed me how to use it. The apartment was very comfortable and quiet. We would definitely stay at The Arc again.
Stayed 1 night in Jul 2019
Response from Sales Manager on Aug 25, 2019
Good afternoon, dear guest! We apologize for the misunderstanding caused. We hope that this did not affect your mood! We look forward to seeing you again! Thank you for choosing "The Arc Residence"

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no phone connection to reception area. Location is good.. Even I arrive early in the morning they gave me a room without asking more money or wait till 14.00... stg
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

QQ, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartment near Expo
Nice and new apartment near Expo 2017 site area. Staff from APT are all friendly and can speak English and Chinese.
Stayed 25 nights in Nov 2017
Response from Olga on Dec 22, 2017
Thanks for your feedback! Be sure we take into account your remark. Thanks again and see you soon!

10/10 Excellent

Miruyert

Traveled with family
Liked: Cleanliness, room comfort
Чистота и комфорт
Идеальные аппартаменты для проживания с семьей, есть все необходимое для жизни, посуда, сушилка, гладильные принадлежности, полотенца. Чистота на уровне. Прекрасный район, выход В парк. Рекомендую к проживанию в Астане.
Stayed 1 night in Aug 2020
Response from Аида Елтузерова on Oct 26, 2020
Добрый день, благодарим Вас за обратную связь, мы рады, что Вы выбрали нас и остались довольны качеством апартаментов. Будем рады приветствовать Вас снова в комплексе The Arc Residence.

2/10 Terrible

Alexey

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from The Arc Residence Team on Sep 20, 2020
Добрый день, Alexey. Нам очень жаль, что мы не смогли соответствовать Вашим ожиданиям. Приносим свои извинения! Мы проведем работу над качеством наших услуг. С уважением, The Arc Residence Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mir hat das freundliche Personal und Sauberkeit gefallen. Es war alles drin im Zimmer/ Appartment was man braucht.
Stayed 4 nights in Jan 2020

8/10 Good

Shahad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Впечатление о апартаментах
Апартаменты очень понравились, уютно! Не понравилось лишь то, что полотенец и туалетных принадлежностей лежало на одного, а зубной набор на двоих. Чисто, просторно, самое главное, комфортно
Stayed 1 night in Mar 2019
Response from менеджер по работе с клиентами Лаура on May 3, 2019
Благодарим за выбор наших резиденции!!! Мы учтем Ваши желания)...Ждем Вас Снова!!!