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Reviews of Embassy Suites by Hilton Atlanta Airport

3.5 out of 5
Embassy Suites by Hilton Atlanta Airport
4700 Southport Road, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 209 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 101 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, amenities
The stay was good breakfast was good, didn’t like the fact after room was paid for then at check in was then told about the $24 a day parking.
Stayed 4 nights in May 2024

10/10 Excellent

Hecmir

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in May 2024

6/10 Okay

Jeremy

Business traveler
Person working at the bar/restaurant kept leaving for 20 minutes at a time, each time she would return she appeared and sounded more drunk. By 9:00 PM she was unable to use the cash register, arguing with customers, dropping things, tripping over her own feet and screamed the bar is closed shortly after 9:00 PM. the manager seemed to be aware but did not deal with the situation. Zero management.
Stayed 10 nights in May 2024

10/10 Excellent

Shay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the complimentary evening reception.
Stayed 5 nights in May 2024

6/10 Okay

Sherrita

Traveled with partner
Liked: Staff & service
There was a mix of feelings. Our first room had some sort of red residue on the like switch that made us uncomfortable so we switched rooms no problem. But then in the next room the fridge didn’t work nor the tv. At that point we just stayed in there because we didn’t want to move again. Other than that, not a bad stay. Probably wouldn’t book there again though
Stayed 3 nights in May 2024

6/10 Okay

Jewon

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Latoya

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

6/10 Okay

Davion

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I had roaches in my room ….
Stayed 3 nights in May 2024

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2024

8/10 Good

Anand

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

maggie

Traveled with family
Customer service was horrible, hard to get towels or room clean General manager Z is great. Just started 3 weeks ago I have confidence that he would get it together
Stayed 3 nights in May 2024

10/10 Excellent

Vastina

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in May 2024

6/10 Okay

Jeffrey

Stayed 1 night in May 2024

2/10 Terrible

jean

Disliked: Cleanliness, staff & service, property conditions & facilities
House keeping doesn't clean bathrooms well for guest that's checking in and I am a manager For Touch Point this is un accepted when a guest asked for cleaning linen it should be done! Not at the time of checking out after 3 days of staying at a place!
Stayed 3 nights in May 2024

6/10 Okay

Robert E

Disliked: Cleanliness, property conditions & facilities
Stayed here last year and it was nice. Not sure what happened but the hotel and staff were mediocre. I won’t stay there again
Stayed 4 nights in May 2024

4/10 Poor

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was nice however the staff was rude also there was about 50 kids running around and even dancing in the bar area. I tried to get drinks to escape children but they were allowed in the bar. The bartender and restaurant host started arguing about who would help the customers. The Ac Unit in my room made a noise 24/7 and the staff was non responsive. The remote to the tvs doesn’t work you had to manually get up and turn the channel. Bar closed at 10 however the bar tender closed at 940 she started yelling that’s it I’m closed not getting anything else. I never been treated so bad in my life at a hotel
Stayed 2 nights in May 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bedrooms
Stayed 1 night in May 2024

2/10 Terrible

Lresha

Traveled with family and small children
Liked: Amenities
The water was very cold shower plus so dam stank I had a very bad night didn’t sleep from smell and cigarettes smoke also
Stayed 1 night in May 2024

10/10 Excellent

Shernia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, helpful, and interactive. They are hands on with helping their guests and are swift and efficient. I enjoyed my stay and will be returning !
Stayed 4 nights in May 2024

4/10 Poor

Marcelle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As usual Embassy suites has wonderful breakfast and drinks at night. Unfortunately, the room was musty with bit of mold in places. The pool was completely dirty.
Stayed 3 nights in May 2024

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff very nice. Room pretty new on top floor!
Stayed 1 night in May 2024

8/10 Good

Alma

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Just great overall
Stayed 3 nights in May 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at airport
Stayed 1 night in Apr 2024

4/10 Poor

Angelique Jacoby

Traveled with family
Disliked: Staff & service, amenities
I’ve checked out from April 1st and still my card is on hold. Called the hotel numerous of times and still unable to get the hold released. The customer service is poor. When checking out the lady said oh just drop the card in the box. Never took my card to release the hold. Had to fight with my bank to get my own money back.

10/10 Excellent

Drina

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 4 nights in Apr 2024

10/10 Excellent

Sherri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

2/10 Terrible

Luz margarita oqueli

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
They changed us 3 times from rooms due that people smoke even if the hotel is a non smoking hotel. Hotel doesn’t confront the people that smoke.
Stayed 2 nights in Apr 2024

8/10 Good

Jayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary beverage was nice. Food was quite good.
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The outdoor pool was closed. The indoor pool didn’t have a heater and it was so cold.
Stayed 5 nights in Apr 2024

10/10 Excellent

Markesha

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Staline, sarasota

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay breakfast is good
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Good
Stayed 1 night in Feb 2024

2/10 Terrible

dana

Traveled with family
Disliked: Cleanliness, amenities
It was roaches in my room
Stayed 3 nights in Feb 2024

10/10 Excellent

Rashaunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brande, Pontiac

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

2/10 Terrible

Jawana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Donshawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice hotel. Breakfast was great.
Stayed 1 night in Apr 2024

6/10 Okay

Collette R

Traveled with family
Disliked: Staff & service
Where do I start, There was one very rude and unprofessional front desk employee that greeted us when we arrived. Ask for connecting rooms after the trip was booked. I was told on the phone this was done two week before we traveled when we arrived we were told it was done again. We put our name and phone on a list for early check in, I believe i was called but the phone rang twice and no message was left. When we did check in no connecting room was booked and we were told they were sold out. Conditions: Chairs in dinning room are way to low and to soft. Freezer in room full of ice and did not get very cold, Noticed mold around the shower walls. The gap between the floor and the room door is very large we had to put a towels on the floor to keep the light ,cold air and noise out. Parking: we were told parking would be $ 20 or 23 dollars a day plus tax which was shock we are Hilton owners why are we paying for parking at any Hilton property. Trying to get out parking lot was a disaster you have push the call button and wait for the front desk to push the button to let you out. We had to get out the car and walk back to front desk and tell them to push the button several times. I would not stay at this location again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Feb 2024

6/10 Okay

KARLA E, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Suite need improved and light Nice location near airport
Stayed 3 nights in Apr 2024

6/10 Okay

Mary

Stayed 1 night in Apr 2024

8/10 Good

Melody

Traveled with family
Liked: Amenities
Unfortunately, the pull out bed in my room was broken. My daughter and I had to move to another room at 12:30am. Also, she ordered food from the bar and they were not able to fulfill the order. She asked for a refund and was told the manager was not there at the moment and to come back the next morning. When I went to the desk I was told that the manager wouldn’t be in until Monday. I flew back home on Sunday. There needs to be a better way to be able to accommodate the customer. The night staff could use a lil more customer service etiquette.
Stayed 2 nights in Apr 2024

2/10 Terrible

nathaniel

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The bed sheets on the sofa bed were not washed and had old raisins and crumbs on them. The property, inside and out reeked of weed.
Stayed 1 night in Apr 2024

6/10 Okay

Carlos

Business traveler
Spacious rooms and nice beds. Other than that, not worth the price.
Stayed 1 night in Apr 2024

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Works fine for pre or post flight night nothing more
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica, Denver

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and the breakfast was amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024