Airport shuttle

Reviews of Sky Point Hotel & Suites - Atlanta Airport

2.5 out of 5
Sky Point Hotel & Suites - Atlanta Airport
1556 Phoenix Boulevard College Park, College Park, GA

Reviews

7.2

Good

Rating 10 - Excellent. 371 out of 1006 reviews" "
Rating 8 - Good. 224 out of 1006 reviews" "
Rating 6 - Okay. 140 out of 1006 reviews" "
Rating 4 - Poor. 104 out of 1006 reviews" "
Rating 2 - Terrible. 167 out of 1006 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth, Palm Coast

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I've ever stayed in 25 years as a traveler. Horrible people. Greedy. And they keep changing the name of the hotel .
Stayed 1 night in May 2024
Response from FrontDesk on May 26, 2024
Dear Elizabeth,We are very sorry to hear that you didn't have a great experience here at SkyPoint Hotel. WE have taken your feedback and striving to make better environment.

2/10 Terrible

chester

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, horrible smell of the entire hotel, smoking cigarettes and weed in front of the building
Stayed 3 nights in May 2024
Response from FrontDesk on May 26, 2024
Dear Chester,Our mission is to provide excellent guest experience, so we are sorry we let you down. We have taken your feedback and striving to make it a better environment.

10/10 Excellent

Dolapo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little touches here and there. Couch torn, carpet at toilet door torn, toilet door not in best shape. Beautiful hotel but lots of cosmetics work required .
Stayed 1 night in May 2024
Response from BRITTNEY on May 21, 2024
Thank you for staying at Skypoint Hotel and Suites.

8/10 Good

richard

Liked: Cleanliness, amenities, property conditions & facilities
Close to airport. Friendly staff
Stayed 1 night in May 2024
Response from BRITTNEY on May 20, 2024
thank you so much for the positivity will pass it along to our staff. hope to see you soon.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for your help 👍
Stayed 1 night in May 2024
Response from FrontDesk on May 13, 2024
Anytime, whenever you need us we will be there. Thank you for staying with us. Until next time!!! Enjoy your day!!

6/10 Okay

Mauricio

Liked: Cleanliness, staff & service
Disliked: Amenities
It was ok. Not bad not great. Older
Stayed 3 nights in May 2024
Response from BRITTNEY on May 9, 2024
thank you for your response. hopefully after remodeling you'll come back to see us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 1 night in Apr 2024
Response from BRITTNEY on May 3, 2024
Thank you so much for the positive review. Hope to see you again soon.

8/10 Good

JEFF

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from BRITTNEY on May 3, 2024
Thank you for staying at Skypoint Hotel and Suites.

8/10 Good

Jazilah

Stayed 1 night in Apr 2024
Response from BRITTNEY on May 20, 2024
thank you for staying at Skypoint.

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a few small bugs, service was great, had a quick layover and for price service and a room with no bugs i would definitely stay again
Stayed 1 night in Apr 2024
Response from BRITTNEY on Apr 26, 2024
Thank you so much for the positive feedback. We hope to see you again at Skypoint Hotel and Suites.

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from BRITTNEY on May 18, 2024
Thank you for staying at Skypoint Hotel and Suites.

10/10 Excellent

Israel

Stayed 1 night in Apr 2024
Response from FrontDesk on May 13, 2024
We appreciate your business and excited for your next stay here!!!!!

2/10 Terrible

Cyrus

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled terrible. Carpet was wet. We were stuck there for a layover. Couldn’t get out fast enough.
Stayed 1 night in Apr 2024
Response from BRITTNEY on Apr 26, 2024
we're sorry to hear about the inconvenience of staying with us.Sorry we couldn't make it a pleasant stay for you.

2/10 Terrible

Spenterek

Stayed 1 night in Apr 2024
Response from BRITTNEY on May 9, 2024
Thank you for your stay here at Skypoint Hotel and Suites.

6/10 Okay

Ky-sha

Traveled with partner
Liked: Cleanliness, staff & service
There was no breakfast, and multiple people rolling up and smoking marijuana on and around the property.
Stayed 1 night in Apr 2024
Response from YAYA on Apr 15, 2024
We're sorry to hear that you had a negative experience at our Hotel. and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service
The lift is very slow and even stopped working for a while
Stayed 1 night in Apr 2024
Response from YAYA on Apr 15, 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again, and we do encourage you to contact us .

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great experience.
Stayed 1 night in Apr 2024
Response from Rebecca on Apr 10, 2024
Hello Jerry. Thank you for your kind words. Hoping to see you again soon.

4/10 Poor

Morgan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely unsafe property and hotel.
Stayed 1 night in Apr 2024
Response from Rebecca on Apr 9, 2024
Thank You Morgan "We regret to hear of any concerns you had regarding safety during your stay. Please rest assured that we are taking your feedback seriously and implementing further measures to enhance our security protocols."

6/10 Okay

francois

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was fine and clean. I was told by staff that it's not safe to wonder around at night and if you are looking to eat, you have to order in which took 60 minutes. The airport shuttle was 15 minutes late and it was early in the am. No breakfast was provided either even if advertised as such.
Stayed 1 night in Mar 2024
Response from Rebecca on Apr 9, 2024
Thank you Francois for your feedback.We apologize for the inconvenience you faced due to the non-availability of breakfast.

6/10 Okay

Mahou

Business traveler, Traveled with partner
Disliked: Staff & service
There was one many hidden fees I didn't mind the $200 deposit that was asked from nowhere but the 16 extra dollars that didn't explain what for reminded and the cashier was rude about it
Stayed 1 night in Apr 2024
Response from Rebecca on Apr 9, 2024
Thank You Mahou for your feedback ."We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve."

10/10 Excellent

Dilcia

Stayed 1 night in Apr 2024
Response from BRITTNEY on Apr 26, 2024
Thank you so much for the review.

6/10 Okay

Dru

Liked: Staff & service
Disliked: Property conditions & facilities
It was a mediocre hotel near the airport. Nothing special. I disliked the intense cigarette smell at the entrance of our room. It was nice that they allowed dogs and there was grass off to the side to walk her. I didn’t like all the cigarette butts in the grass though. Staff was friendly enough and let us check in at 2pm instead of 4pm.
Stayed 3 nights in Apr 2024
Response from Rebecca on Apr 5, 2024
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

10/10 Excellent

Pearl

I didn’t know I needed to fill out a credit card authorization form and another $112. I was told the $100 would be refunded and not the $12. My biggest complaint is transparency and how I’ll be refunded the $12 which neither the hotel nor Expedia made known to me.
Stayed 1 night in Apr 2024
Response from BRITTNEY on Apr 2, 2024
We do apologize for the inconvenience of your stay.

10/10 Excellent

Anabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BRITTNEY on Apr 3, 2024
Thank you again for choosing Skypoint Hotel and Suites

8/10 Good

Dianna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from BRITTNEY on Mar 26, 2024
thank you for your review

6/10 Okay

Daniel, Rogers

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Dear Daniel, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from BRITTNEY on Mar 26, 2024
thank you for your review.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Hi Delia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

2/10 Terrible

David, chatsworth

Business traveler
Disliked: Cleanliness, staff & service, amenities
I’m still in line. Behind 7 people with 1 person working and they are slow and taking there time
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Dear David, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 Excellent

Jose Ruben, Perry

Stayed 1 night in Mar 2024
Response from Rebecca on Apr 10, 2024
Hello Jose Ruben. Thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Sky Point Hotel & Suites.

10/10 Excellent

sion

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Hi Sion. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 Excellent

Domenica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Hi Domenica. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 Excellent

Charlotte, Statesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a bad position and when I called to try and figure it out the lady was ending her shift but she was able to help me and when I arrived the gentleman behind the counter was so helpful and understanding and really really polite and nice. Thank you so much. I can't wait to book again!!!
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Hi Charlotte. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

4/10 Poor

Karan Anne

Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
Dear Karan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 Excellent

Brittney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After long day at the airport having transportation to hotel was nice ...also clean, and friendly ..the receptionist was very helpful when I called as well
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Iesha

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arriving to the hotel check in was easy. We received our key cards and headed to our room. We opened the door flick the light switch and a mouse ran fast across the carpet! We quickly close the door and went directly back down to the front Desk. We explained and told the front Dess personnel what just happened and what we just saw she laughed in our face and said that she has never heard of that happening, then proceeded to say that we are liars. We asked for a refund. She told us that she would have to call a manager. Once the manager was caught over the phone because he was not there in person to handle the situation. He as well proceeds to say that we did not see a mouse, and that we are lying. He told us that he cannot assist us with a refund because that is not their policy. This whole process has been hell and we decided to just give up on a refund and go to another hotel just to get out of a infested hotel as quickly as possible. This hotel indeed has rodents and they will do nothing about it.
Stayed 1 night in Feb 2024
Response from Ron on Mar 1, 2024
Hello Iesha we certainly apologize that this situation was not handled as we would have hoped. While your guest did report that upon opening the door and not even having actually entered the room they may have seen something, the actual reservation holder who also did not enter the room was not able to corroborate that sighting. Maintenance was onsite, checked the room, moved the furniture, and also was unable to find anything either. Even with that, as well as our long history of never having a report of any activity of that type, we could have better conveyed this message. Please reach out to us if you had an issue receiving the refund that you and your guest received prior to your leaving the property as a courtesy. This review says otherwise and if there was an issue with that refund or the receipt that you received for that refund prior to leaving the building, we'd love to assist in any way we can.

10/10 Excellent

Peggy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from BRITTNEY on Mar 5, 2024
thank you for staying at Skypoint Hotel and Suites

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nope, nope, nope. Booked a room for 5. Only 2 towels to share and 1 bar of soap, no shampoo or hair dryers. No bedding for one bed. Front desk staff won’t answer the phone from inside the room and was very rude when calling from my cell. Neighborhood is NOT SAFE. Lots of people spending the night in the parking lot. Gas station is bullet proofed.
Stayed 1 night in Feb 2024
Response from BRITTNEY on Mar 5, 2024
We do apologize for the inconvenience of your stay.

4/10 Poor

robert

Disliked: Cleanliness, amenities, property conditions & facilities
Web site says there is onsite dinning and contental breakfast and they have not had it since the pandemic!!
Stayed 3 nights in Feb 2024
Response from BRITTNEY on Mar 5, 2024
We are working to remove from 3rd parties i do apologize.

10/10 Excellent

Daouda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from BRITTNEY on Mar 5, 2024
Thank you again for choosing Skypoint Hotel and suites.

10/10 Excellent

Brittanee

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great but no breakfast they don’t serve breakfast
Stayed 1 night in Feb 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Shaquita

Disliked: Cleanliness, property conditions & facilities
This property is disgusting. I would never stay at this property again. The room that I stayed in actually smelled so bad it didn’t matter how much air freshener I sprayed in that room. Every time I walked in the room it had like a mildew kind of smell then to add insult to injury they charge me $25 for making towels dirty like aren’t you supposed to do that a horrible experience that I will never have again.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Thank you for taking the time to review your stay. I apologize that it appears you didn't have the experience we would have hoped for. While we certainly understand that towels will get dirty we do charge for linen when it's beyond typically use consisting of makeup, hair dye, and like damages. We do hope that if you find yourself in the area again you choose to stay with us.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
Stayed one night to catch a flight. It wasn’t fancy, but it served its purpose.
Stayed 1 night in Feb 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service
I got great sleep.
Stayed 2 nights in Feb 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 Okay

Hakeem

Stayed 7 nights in Feb 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 Terrible

Karly

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE.
Very run down hotel. Bed is hard, not comfortable. Thankfully the carpet is clean. Bathroom was gross. Very disappointed. Plus if you book on hotels.com they make you pay a12 dollar fee. It doesn't say it anywhere until you check in. So annoying.
Stayed 1 night in Feb 2024
Response from Rebecca on Mar 25, 2024
Dear Karly, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 Okay

Stacy

Liked: Staff & service
Disliked: Cleanliness
There was bugs in the jacuzzi tub & around it. But the room was decent.
Stayed 1 night in Jan 2024
Response from Rebecca on Mar 25, 2024
Dear Stacy, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 Excellent

Shecaniah

Liked: Cleanliness, staff & service
Perfect
Stayed 1 night in Jan 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 Okay

Bonnie

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Clean is all you get
The hotel charges an extra fee for using Expedia and they no longer have anything for breakfast
Stayed 1 night in Feb 2024
Response from Rebecca on Mar 25, 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Skyllurr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rebecca on Mar 25, 2024
Hi Skyllurr. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.